News Channel Update |

Vehicle Compliance & Analysis

TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Department Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification
Check Front Axle Tension Strut Pilot Bushings
DATE: June 23, 2023
MY14-20 S-Class (217 and 222 platform)

IMPORTANT SERVICE CAMPAIGN LAUNCH

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).

Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600

News Channel Update |

Vehicle Compliance & Analysis

Service Campaign Launch Notification
Campaign No. :

Campaign Desc. :

2023050005

22P3390024

June 23, 2023
Check Front Axle Tension Strut Pilot
Bushings

This is to notify you of the Service Campaign Launch to check the front axle tension strut pilot bushings on 56 Model Year (“MY”)
2014-2020 S-Class (217 and 222 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on June 23, 2023.

Background
Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has
determined that on certain Model Year (“MY”) 2014-2020 S-Class (217 and 222
platform) vehicles, the incorrect pilot bushings may have been installed in the front
axle tension struts. It is possible that noises and an increased wear of the pilot
bushings may occur.

Issue

What We’re Doing

MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will
check the pilot bushings on the front axle tension struts, and replace if necessary.

Parts

The remedy is available and can be performed as necessary.

Vehicles Affected
Vehicle Model Year(s)

2014-2020
S-Class (217 and 222 platform)

Vehicle Model

Vehicle Populations
Total Campaign Population

56

Next Steps/Notes
AOMS/SOMS

AOMs – This campaign may generate questions from your dealers.

While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive

A Mercedes-Benz Group AG Company

Sandy Springs, GA 30328

770.705.0600

2

Campaign No. 2023050005, June 2023

TO:

ALL MERCEDES-BENZ CENTERS

SUBJECT:

Model S-Class (217 and 222 platform)
Model Year 2014-2020
Check Front Axle Tension Strut Pilot Bushings

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that
on certain Model Year (“MY”) 2014-2020 S-Class (217 and 222 platform) vehicles, the incorrect
pilot bushings may have been installed in the front axle tension struts. It is possible that noises and
an increased wear of the pilot bushings may occur. An authorized Mercedes-Benz dealer will
check the pilot bushings on the front axle tension struts, and replace if necessary.

Prior to performing this Campaign:


VMI must be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns, and perform accordingly.



Please review the entire Campaign bulletin and follow the repair procedure exactly as
described.

Approximately 56 vehicles are affected.
Order No. P-SC-2023050005

2

Check Front Axle Tension Strut Pilot Bushings

Figure 1

Figure 2

P-SC- 2023050005

3
Check/test procedure

1. Remove tension struts (1, Figure 1) of front axle on both sides.
For basic data, see AR33.15-P-0160LF.

2. Check diameter (A, Figure 2) of pilot bushing (2, Figure 2) on both sides.
a. Diameter (A) less than 50 mm: Perform work procedure on affected side.
b. Diameter (A) greater than or equal to 50 mm: End measure.

Work procedure
1. Replace affected tension strut of front axle.
For basic data, see AR33.15-P-0160LF.
2. Assemble in reverse order.
__________________________________________________________________________________________________
Primary Parts Information
Qty.

Part Name

As required (1)
As required (1)
2
2
4
2
2

Right tension strut
Left tension strut
Nut
Nut
Spacer disk
Nut
Screw

Part Number

A 217 330 52 00 28
A 217 330 51 00 28
A 005 990 24 50
A 005 990 47 50
A 220 333 00 76 02
N 000000 008261
N 308765 014012

Small parts such as screws, lock nuts, sealing rings, cable ties, fluids, sealant, etc. are not listed in the parts list. The
required small parts are taken into account in the budgeting.
__________________________________________________________________________________________________
Note: The following allowable labor operation should be used when submitting a warranty claim for this repair:
Warranty Information
Damage

Operation

Code

Number

33 900 24

12-1681
12-1682*

*

Description

Operations: Check front axle tension strut pilot bushing on both sides
Includes: Remove/install 2 wheel and tire assemblies, remove/install lower
engine compartment lining, tension strut of front axle (on both sides)
Operations: Replace affected tension strut of front axle (after check)

Labor Time
(hrs.)

2.0
0.1

Invoice operation item only once for each workshop order.

Note: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change
and updates may not be reflected in this document.

P-SC- 2023050005