Warranty Extension TXXS: Fuel Pump Filter Warranty Extension Dealer
Best Practice
June 29, 2023

Updates to this Document
•

Date

Technical Service Bulletin (23-FL-004H) published

06/29/2023

Campaign Description

Certain 2015-2019MY Sonata (LFA) vehicles may intermittently exhibit reduced engine power, a “Crank/No
Start” condition, and/or have DTC P1233 stored in the ECM due to an internally leaking fuel pump filter housing.
For vehicles exhibiting one or more of these conditions, Hyundai is extending warranty coverage for fuel pump
filter assembly repair or replacement to 15 years / 150,000 miles from the date of original retail delivery or date
of first use (whichever occurs first). This service action and warranty extension is valid for original and
subsequent owners.

Affected Vehicles (Certain):
•

2015-2019 Sonata (LFA) vehicles produced 05/01/2014 - 09/30/2019 with VINs starting with "5NP."

Inspection Process

IMPORTANT: Inspection is only required for vehicles exhibiting one of the conditions highlighted in this warranty
extension. For vehicles exhibiting one of the highlighted conditions, follow the service procedure to inspect the
low-pressure fuel pump operation as outlined in TSB 23-FL-004H (or latest version). If DTC P1233 Low
Pressure Fuel System is detected, then skip directly to Fuel Filter Replacement.

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Additional Training & Resources

It is recommended that Hyundai Service Technicians with Hyundai Expert or above certification levels be
assigned to perform this service.

Recommended Alternative Transportation

A Service Rental Vehicle (SRC) should be provided to customers upon request. In addition, a SRC may be
required based on the inspection/repair duration and any other additional work on the vehicle that may need to
be addressed during customer’s visit.
If a SRC is not available, other options such as a 3rd Party Rental or Rideshare may be provided.

Warranty Information

NOTICE: If the affected parts are still under factory warranty, submit as normal warranty. If the affected parts
are out of factory warranty but within the extended warranty period (15 years / 150,000 miles from the date of
original retail delivery or date of first use, whichever occurs first), submit as a campaign claim type using the Op
Codes provided in TSB 23-FL-004H (or latest version).

Parts Information

NOTICE: Parts are only needed if the vehicle is exhibiting a condition outlined in TSB 23-FL-004H (or latest
version) and is diagnosed and confirmed to have a part failure.

Customer Talk Tracks

For Sonata customers inquiring about the warranty extension prior to service/inspection:
“Yes, certain 2015-2019 model year Sonata vehicles may experience reduced engine power, a
“Crank/No Start” condition, or have an internally leaking fuel pump filter housing. If your vehicle exhibits
one of these conditions, Hyundai will inspect the low-pressure fuel pump and, if necessary, replace the
fuel filter. Hyundai will also extend the warranty coverage for the repair or replacement of the fuel pump
filter assembly to 15 years / 150,000 miles. This service, if performed, and warranty extension would be
provided to you at no charge.”
For Sonata customers with applicable conditions:
“Because of the concerns you mentioned [intermit reduced engine power, or a “Crank/No Start”
condition], we will inspect the low-pressure fuel pump operation of your vehicle and replace the fuel filter,
if necessary. This service will be performed at no charge, and Hyundai will extend warranty coverage for
fuel pump filter assembly repair or replacement to 15 years / 150,000 miles from the date of original
retail delivery or date of first use (whichever occurs first).”

Best Practice Checklist
Reservation: Did you check WebDCS for additional campaigns or recalls?
Yes
No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
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Readiness: Are parts in stock to complete this warranty extension?
Yes
No – It is highly recommended to have parts on-hand for when the customer arrives to the
dealership with a vehicle exhibiting one or more of the conditions outlined in TSB 23-FL-004H (or
latest version), especially if customer has made appointment beforehand and to minimize
dealership traffic. Order parts and obtain an estimated time of arrival (ETA) as soon as possible.
Reception: For vehicles that exhibit one or more of the conditions outlined in TSB 23-FL-004H (or latest
version), did you explain to the customer the expected inspection and repair time based on needing the
repair?
Yes
No – Customer should be given an estimated time of when his/her vehicle is completed so the
customer can plan the rest of their day away from the dealership.
Repair: Did you provide the customer with an eMPI?
Yes
No
Repair: Does the Technician meet the recommended training requirements (Expert level or above) to
complete this warranty extension?
Yes
No – Please ensure a technician with an Expert level (or higher) completes this repair.
Repair: Were the VIN/mileage captured and appropriate picture(s) taken based on the inspection and/or
repair need as outlined in TSB 23-FL-004H (or latest version)?
Yes
No – Please ensure the VIN/mileage & appropriate picture(s) are taken for the dealership to be
paid. See TSB 23-FL-004H for specific requirements as related to digital documentation required.
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No

Customer FAQ

Q1: What is the issue?
A1: Certain 2015-2019MY Sonata (LFA) vehicles may intermittently exhibit reduced engine power, a “Crank/No
Start” condition, and/or have DTC P1233 stored in the ECM due to an internally leaking fuel pump filter housing.
Q2: What are the affected vehicles?
A2: The following vehicles are included:
• 2015-2019 Sonata (LFA) vehicles produced 05/01/2014-09/30/2019 with VINs starting with "5NP."
Q3: What will be done during service at the dealer?
A3: The service process procedure calls for the inspection of the low-pressure fuel pump operation and
replacement of the fuel filter, if necessary, as outlined in TSB #23-FL-004H.
Q4: When will owners be notified?
A4: Owners will be notified in August 2023.

Contact Reference

Thank you for your prompt attention to this warranty extension and continued commitment to Hyundai
customers.
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Key Contact Information
Dealer Support
Parts

Contact Information

Description

Warranty HELPREP Line

[email protected] Parts ordering hotline
1-800-545-4515
1‐800‐325‐6604
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
1‐877‐446‐2922

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

Xtime Technical Support

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

AutoLoop Technical Support

[email protected]
1-877-850-2010

Techline

CDK Technical Support

Customer Support

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cd Assistance with Car Care Scheduling:
k.com/
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or
service campaigns

Hyundai Recall / Campaign Website

www.hyundaiusa.com/recall

Hyundai Customer Care Center
(General Questions)
Hyundai Roadside Assistance

1‐800‐633‐5151

Updated information related to the specific recall or service
campaign
Customers general questions, non‐campaign related

1-800-243-7766

Hyundai Roadside Assistance
Key Reference Information

Name

Source

Campaign Central

Consolidated repository of recall and service campaign dealer best practices. Located on the
service tab homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts Management
(CPM) Procedure
Service Rental Car (SRC) Program

Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing
Recall Campaign Website
NHTSA Website

1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN
VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
www.safercar.gov

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