NHTSA ID Number: 10238362
Manufacturer Communication Number: 36666.1.0
TSB/Document Date: 2023-06-30
Summary
This is a Technical Journal. Report feedback to Google in CSD. Follow steps to report feedback on Center Screen Display.
Service and Parts Business
Technical Journal
TITLE:
Report feedback to Google in CSD
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 36666.1.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7515 Polestar
2023-06-19
2023-06-27
FUNC DESC:
FUNC GROUP:
Media, navigation and
communication
3900
Page 1 of 2
DESCRIPTION:
If any Google related issues are observed on Google Play, Google Assistant, or Google Maps please
report them by following the instructions listed under “Service”.
CSD = Center Screen Display
CSC Customer Symptom Codes
Code
Description
6B
Buttons/control knobs on centre console (Media, communication and navigation)/No/reduced/incorrect
function
7N
Navigation/Other navigation problems
DQ
Navigation/Steering wheel navigator controls do not work
EO
Navigation/Does not work
HP
Navigation/Navigation system gives incorrect directions
IC
Navigation/Updates of information slow/does not work
IJ
Navigation/Voice guidance does not work
IN
Navigation/Bright/dark colors cannot be changed
IP
Navigation/Error message on screen
IT
Navigation/Locations cannot be stored/disappears
Produced and printed in the USA and available as an electronic document.
© Polestar 2023
Technical Journal 36666.1.0
Vehicle Type
Type
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
534
2021-9999
Plant
Chassis range
Struc Week
Range
0000001-9999999
202007-999952
SERVICE:
To report any issues with any of the Google built-in Apps in the vehicle (see description), please
recommend to the customer to report the issue directly to Google:
https://support.google.com/googleappsincar
Feedback can be reported to Google directly from the main center screen display in the Vehicle--refer
to the attached video (Feed-back Google(2).mp4).
IMPORTANT: Other Apps downloaded to the vehicle, from publishers other than just Google, may
have similar ways of reporting issues directly to the app development team--please encourage this
issue reporting method whenever possible since Polestar does not have direct control over 3rd Party
apps.
Warranty claim info:
Failing Part: No part replacement accepted
LABOR TIME:
Labor time subject to change without notice.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support not needed Polestar”, use function
group 3900.
Page 2 of 2
2023-06-27
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TSB/Document ID: 36666.1.0
Replacement Service Bulletin Number:
MFR Communication Date: 2023-06-27
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:INFOTAINMENT
MFR Component System:
MFR Component Subsystem:
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