Daimler Truck
North America LLC

Field Service Campaign

June 2023
SF672 A-B

Subject: Common Telematics Platform Software Update
Models Affected: Specific model years 2018-2024 Freightliner
108SD, 114SD, M2 106, Cascadia, eCascadia; and Western Star
47X, 48X, 49X, 57X vehicles, manufactured February 10, 2017,
through March 3, 2023.

General Information
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division and wholly owned
subsidiary, Western Star Truck Sales, Inc., is initiating Field Service Campaign SF672 A-B to modify the
vehicles mentioned above.
Due to an upcoming certification expiration, the Common Telematics Platform (CTP) will no longer be able to
communicate.
CTPs will receive a software update to restore communication functionality.
There are approximately 5,513 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a
vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).

Required Tools/Parts
NOTE: The tools in Table 1 below are required to complete the SF672 repair. These tools are now available
and can be obtained by ordering the tool number(s) listed below from your facing Parts Distribution Center
(PDC). No other parts are required other than a completion sticker (WAR261).
The USB sticks are pre-loaded with software. The USB Stick-to-CTP Adaptor Harness is on-the-go (OTG)
protocol compliant. Each USB Stick and Adaptor Harness can be used to update multiple vehicles.
If our records show your dealership has ordered any vehicle(s) involved in campaign number SF672, a list of
the customers and vehicle identification numbers will be available using the OWL app on the DTNA Portal.
Please refer to this list when ordering the tools/parts for this campaign.
Table 1 - Replacement Tools/Parts for SF672
Campaign Number
SF672 A
SF672 B
ALL GROUPS

Tool/Part
DDE
DDE
DDE
DDE

DKICHA022003-4
DKICHA022003-1
DKICHA022003-5
DKICHA022003-1
WAR261

Tool/Part Description
SF672A v1 CTP1 USB STICK
USB STICK TO CTP ADAPTOR HARNESS
SF672B v1 CTP2 USB STICK
USB STICK TO CTP ADAPTOR HARNESS
BLANK COMPLETION STICKER

Table 1

Page 1

Qty.
For
For
For
For

Use
Use
Use
Use

On
On
On
On

Multiple
Multiple
Multiple
Multiple
1 ea

Vehicles
Vehicles
Vehicles
Vehicles

Daimler Truck
North America LLC

Field Service Campaign

June
SF672 A-B

2023

Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Labor Allowance
NOTE: In rare cases, the software update may fail. If this occurs, contact Daimler Truck Technical Support at
1-855-253-0422 for assistance and possible authorization for CTP replacement.
Table 2 - Labor Allowance
Campaign
Number

Time Allowed
SRT Code
(hours)

Procedure
Update Software, CTP1

SF672 A

SF672 B

(In Rare Cases Only - Authorization Required)
Remove & Replace CTP1 w/ CTP2
Install Antenna, Initialize CTP2
Update Software, CTP2
(In Rare Cases Only - Authorization Required)
Remove & Replace CTP2 w/ New CTP2
Initialize CTP2

Corrective Action

1.4

996-F156A

12-Repair Recall/Campaign

2.4

996-F156C

12-Repair Recall/Campaign

1.2

996-F156B

12-Repair Recall/Campaign

1.7

996-F156D

12-Repair Recall/Campaign

Table 2

IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the gray completion sticker provided in the field service kit (Form WAR261). If
the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and
first attach the base completion label (Form WAR259). If a field service kit is not required or there is no completion sticker in the kit, write the campaign number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate condition code (SF672-A, SF672-B).
• In the Primary Failed Part field, enter 25-SF672-000.
• In the Parts section, enter the appropriate tool/part number(s) as shown in the Replacement Parts Table.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is F99-999-005 and the Cause Code is A1 - Campaign.
• This Field Service Campaign will terminate on June 30, 2024. Dealers will be notified of any changes to
the termination date via an Important Campaign Information Letter (ICI) posted on the DTNA Portal.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
termination date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return
the kits to their facing PDC.) Export Distributors: Excess inventory is not returnable.
For additional information, U.S. and Canadian dealers, contact the Warranty Campaigns Department using the
Warranty Support Center (WSC) app, located on the DTNA Portal. Export distributors submit a WSC inquiry or
contact your International Service Manager.
Page 2

Daimler Truck
North America LLC

Field Service Campaign

June 2023
SF672 A-B

Copy of Notice to Owners
Subject: Common Telematics Platform Software Update
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks division, and wholly owned
subsidiary, Western Star Truck Sales, Inc., is initiating Field Service Campaign SF672 A-B to modify specific
model years 2018-2024 Freightliner 108SD, 114SD, M2 106, Cascadia, eCascadia; and Western Star 47X, 48X,
49X, 57X vehicles, manufactured February 10, 2017, through March 3, 2023.
Due to an upcoming certification expiration, the Common Telematics Platform (CTP) will no longer be able to
communicate.
CTPs will receive a software update to restore communication functionality.
Please contact an authorized DTNA dealer to arrange to have the campaign performed and to ensure that parts
are available at the dealership. The campaign will take approximately 1.5 to 2.5 hours and will be performed
free of charge. To locate an authorized dealer, search online: NorthAmerica.DaimlerTruck.com/Contact-Us/.
Scroll down to “Locate a Dealer,” and select the appropriate brand.
This Field Service Campaign will terminate on June 30, 2024. Please make sure the campaign is completed
prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, DTNA will not pay for any damage caused by failure to
properly maintain your vehicle. DTNA considers the work necessary under this campaign to be proper
maintenance and will, therefore, not pay for any damage to your vehicle caused by your failure to have the
repairs that are the subject of this campaign performed in a reasonable time.
For additional information, contact the Warranty Campaigns Department at (800) 547-0712, from 7 a.m. to 4 p.m.
Pacific Time, Monday through Friday, e-mail address [email protected], or the
Customer Assistance Center at (800) 385-4357.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 3

Daimler Truck
North America LLC

Field Service Campaign

June 2023
SF672 A-B

Work Instructions
Subject: Common Telematics Platform Software Update
Models Affected: Specific model years 2018-2024 Freightliner
108SD, 114SD, M2 106, Cascadia, eCascadia; and Western Star
47X, 48X, 49X, 57X vehicles, manufactured February 10, 2017,
through March 3, 2023.
IMPORTANT: New tools are required for SF672 A-B. Both USB sticks are pre-loaded with the correct software:
SF672A/CTP1 (DDE DKICHA022003-4), and SF672B/CTP2 (DDE DKICHA022003-5). These USB sticks, along
with the USB Stick-to-CTP Adaptor Harness (DDE DKICHA022003-1), which is on-the-go (OTG) protocol compliant, can be purchased through your facing Parts Distribution Center (PDC). See Fig. 1, Fig. 2, and Fig. 3.
It is required to purchase and use these tools, also listed in Table 1, on page 1, to program the CTP. The software on each USB stick, and the adaptor harness can be used to update multiple vehicles.

05/11/2023

f548220

Fig. 1, CTP1 USB Stick with SF672A v1 (DDE
DKICHA022003-4)

03/18/2022

05/11/2023

f548221

Fig. 2, CTP2 USB Stick with SF672B v1 (DDE
DKICHA022003-5)

f547777

Fig. 3, USB Stick-to-CTP Adaptor Harness (DDE
DKICHA022003-1)

Page 4

Daimler Truck
North America LLC

Field Service Campaign

June 2023
SF672 A-B

SF672 A - CTP1 Software Update
(SF672 B - CTP2 Software Update, see page 15)
1.

Check the base label (Form WAR259) for a completion sticker for SF672 (Form WAR261) indicating this
work has been done. The base label is usually located on the passenger door about 12 inches (30 cm)
below the door latch. If a sticker is present, no work is needed. If there is no sticker, proceed with the next
step.

2.

Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.

3.

Make sure the ignition key and battery cut-off switch, if so equipped, are in the ON position.

IMPORTANT: Do not turn the ignition key or the battery cut-off switch to the OFF position until the software installation is complete. The vehicle batteries should maintain 12.4 volts or higher during the CTP software update
If needed, a battery charger should be connected.
4.

Connect an RP1210B-compliant vehicle diagnostic adaptor to the diagnostic connector on the vehicle.

5.

Connect the other end of the RP1210B-compliant vehicle diagnostic adaptor to the laptop.

6.

Open DiagnosticLink®.

IMPORTANT: Make sure that DiagnosticLink is updated to the latest version (8.17 SP1 at the time of publication, or newer) before programming the vehicle. To verify, from the menu bar, select ‘Help,’ then select ‘About.’
See Fig. 4 and Fig. 5.
IMPORTANT: To reduce the possibility of disruption during programming, make sure DiagnosticLink is connected to CTP01T only.
7.

If other already-connected modules appear in the ‘Connections’ panel, right-click and select ‘Close Connections’ to remove all connected devices.

8.

To manually establish the connection with CTP01T, right-click in the ‘Connections’ panel, and select ‘Connect.’ See Fig. 6.

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f121148

Fig. 4, Opening the About DiagnosticLink Window

05/11/2023

Fig. 5, DiagnosticLink Application Version

Page 5

f121149

Daimler Truck
North America LLC

Field Service Campaign

June 2023
SF672 A-B

A

05/11/2023

f121150

A. Right-click in the ‘Connections’ panel, then select
‘Connect.’
Fig. 6, Establishing Manual Connection

9.

In the ‘Manual Connection’ window that appears, select ‘CTP01T,’ then select the ‘Connect’ button. See
Fig. 7. Wait until the CTP01T connection turns green, as shown in Fig. 8.
If the CTP01T does not connect, verify that the VPDM 5-amp fuse (F73) is installed and supplying 12V
power to the CTP. Install the 5-amp fuse, or replace the fuse, if required. If the CTP01T still does not connect, contact Daimler Truck Technical Support at 1-855-253-0422, option 4, (5:00 A.M. to 4:00 P.M. Pacific
time, Monday through Friday).

A

05/11/2023

B
03/10/2022

f121151

A. Select ‘CTP01T.’

B. Select ‘Connect.’

Fig. 7, Manual Connection Window

Page 6

f121388

Fig. 8, CTP01T Connected

Daimler Truck
North America LLC

Field Service Campaign

June 2023
SF672 A-B

10.

In the menu bar, go to ‘Actions,’ select ‘Telematics,’ then select ‘CTP USB Stick Flashing.’ See Fig. 9.

05/11/2023

f121153

Fig. 9, Opening the CTP USB Stick Flashing Window

11.

The ‘CTP USB Stick Flashing’ window appears. Verify that a green dot appears beside ‘Connected to CTP’
on the top-left, and beside ‘Ready to start’ at the bottom. See Fig. 10.
If the green dot does not appear beside ‘Connected to CTP’ on the top, and ‘Ready to start,’ disconnect
the CTP01T, close and restart DiagnosticLink. Repeat steps 6 through 11. If the issue still persists after a
second attempt, contact Daimler Truck Technical Support at 1-855-253-0422, option 4, (5:00 A.M. to 4:00
P.M. Pacific time, Monday through Friday).

A

B

05/19/2022

f121200

A. Confirm green dot and ‘Connected to CTP’ appears.

B. Confirm green dot and ‘Ready to Start’ appears.
Fig. 10, CTP USB Stick Flashing Window

12.

Remove the electronics bay cover and the passenger-side lower dash cover. For instructions, see Group
60 of the applicable workshop manual.

Page 7

Daimler Truck
North America LLC

Field Service Campaign

June 2023
SF672 A-B

NOTICE
Make sure that the cab floor is clear of debris and tools. If the VPDM is lowered on to debris, especially
metal objects, it could permanently damage the VPDM.
IMPORTANT: The VPDM is positioned on the mounting tabs to assist with retaining the VPDM in position while
mounting fasteners are removed. Care should be taken so the VPDM does not fall to the floor after all four
mounting fasteners have been removed.
13.

Remove the four VPDM mounting fasteners, then gently lower the VPDM on to the cab floor. See Fig. 11.

08/10/2016

f546486

Fig. 11, Lowering the VPDM to the Cab Floor

Page 8

Daimler Truck
North America LLC

Field Service Campaign

June 2023
SF672 A-B

14.

Locate the CTP1 on the upper shelf in the electronics bay. Use Fig. 12 to confirm that a CTP1 is installed
and can be updated using the SF672A/CTP1 USB stick (DDE DKICHA022003-4). Use a USB mini-to-USB
A adaptor (DKICHA022003-1) to connect the SF672A/CTP1 USB stick (DDE DKICHA022003-4) containing
the SF672A software to the CTP1 at the large blue USB mini connector. See Fig. 13.
Some vehicles may already have a harness connected at the large blue CTP connector which must be
disconnected for this procedure. Make sure the USB adaptor and the USB stick are completely inserted.

4
1

2

5
11

8

3

9

10

14

13

6

12

15
7
A

B

05/11/2023

A.
1.
2.
3.
4.
5.
6.
7.
8.

CTP1
Wi-Fi/Bluetooth Antenna
Cellular Antenna
USB
GNSS Antenna
Main Connector
eVault Mounting Springs
CTP1 USB Stick
GNSS Antenna

f548016a

B. CTP2
9. 2x Cellular Antenna
10. USB
11. Wi-Fi/Bluetooth Antenna
12. Main Connector
13. eVault Mounting Springs
14. Anti-Tamper Tape
15. CTP2 USB Stick
Fig. 12, CPT1 and CTP2 Connections

Page 9

Daimler Truck
North America LLC

Field Service Campaign

June 2023
SF672 A-B

B

A

05/11/2023

f548222

A. Connect the USB-mini end of the USB adaptor to
the CTP ECU USB connector.

B. Connect the USB stick that contains the SF672A
software to the USB-A female connector of the
CTP adaptor.
Fig. 13, USB Stick Connected to CTP1