Service Action
Code: 40S9
Subject

Suspension Strut Mountings

Document History

Date
June 07, 2023

Affected Vehicles

Country
USA
USA
CAN
CAN

Summary
Original publication

Beginning
Model Year
2023
2023
2023
2023

Ending
Model Year
2023
2023
2023
2023

Vehicle
GOLF GTI
GOLF R
GOLF GTI
GOLF R

Vehicle
Count

52
7
11
3

Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this
action. ELSA is the only valid campaign inquiry & verification source.

Problem Description

Corrective Action
Code Visibility



Campaign status must show “open.”



If ELSA shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

During strut assembly, an issue may have caused a deformation of the strut mount. If the strut
mount is deformed, it can lead to improper torque on one of the bolted connections on the right
or left suspension strut mounting.
Inspect and, if necessary, replace the right and/or left suspension strut mounting(s).
On or about June 07, 2023, the campaign code will be applied to affected vehicles.

Owner Notification

Owner notification will take place in June 2023. Owner letter examples are included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on December 31, 2028. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023

40S9 Page 1 of 12

Parts Information
Parts Control Type:
Free Order

Parts will be managed by Free Order

Initial Allocation:
NO

There will be no parts allocation. Please reference the Repair Projection Tool (below)
to view your potential VIN population.

Repair Projection Tool:
(right click to open)
The following parts are needed for all vehicles in order to perform the strut mount inspection:
Criteria

Quantity Part Number

01 OR 02

1

01 AND 02

2

N -912-464-01

P.O.C. Part Description

Ordering Method

BOLT

Free Order

The following parts are needed only if a strut mount requires replacement:
Criteria

ALL

Part Number

P.O.C. Part Description

1 per strut mount

5Q0-412-331-E

MOUNTING

2 per strut mount

N -015-081-6

NUT

1 per strut mount

N -101-064-02

NUT

1 per strut mount

N -102-058-02

NUT

3 per strut mount

N -103-320-02

NUT

1 per strut mount

N -909-548-02

BOLT

1 per strut mount

N -910-216-01

NUT

3 per strut mount

N -912-464-01

BOLT

1 per strut mount

WHT-005-437-A

12POINT S

Quantity

Ordering Method

Free Order

NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a
listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023

40S9 Page 2 of 12

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number

40S9

Damage Code

0099

Parts Vendor Code
Claim Type

WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator

Mark labor as causal if strut mount(s) are ok.
Mark MOUNTING* as causal part if strut mount(s) require replacement.

Vehicle Wash/Loaner

Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims
information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t
Volkswagen Service Loaner Program to determine loaner eligibility.

Vehicles may have more than one criteria.
Complete and claim all applicable criteria on one claim.
Criteria I.D.

01 or 02

LABOR
Labor Op

Time Units

Description

4088 01 99

70

Check 1 front suspension strut mounting for
deformation

PARTS
Quantity

Part Number

Description

1.00

N 91246401

BOLT

Continued on next page

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2023 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
June 2023

40S9 Page 3 of 12

Criteria I.D.

01 and 02

LABOR
Labor Op

Time Units

4088 02 99

75

Description
Check 2 front suspension strut mounts for
deformation.

PARTS

AND (only if necessary)
Criteria I.D.

Quantity

Part Number

Description

2.00

N 91246401

BOLT

Add if strut mount(s) require replacement
01
02
01 and 02

LABOR
Labor Op

Time Units

4088 55 99

120

Description
Replace 1 strut mount
OR

4088 56 99

240

Replace 2 strut mounts

PARTS
Quantity

Part Number

Description

Up to 2.00

5Q0412331E

Up to 4.00

N 0150816

SHOULDERED HEX. NUT

Up to 2.00

N 10106402

SHOULDERED HEX. NUT, SELF-LOCKING

Up to 2.00

N 10205802

OVAL HEXAGON SOCKET HEAD BOLT

Up to 6.00

N 10332002

SHOULDERED HEX. NUT

Up to 2.00

N 90954802

OVAL HEXAGON SOCKET HEAD BOLT

Up to 2.00

N 91021601

SHOULDERED HEX. NUT

Up to 4.00

N 91246401

BOLT

Up to 2.00

WHT005437A