Service Action
Code: 93S3
Subject
Document History

Affected Vehicles

High-Voltage Battery Wiring Harness Bolts

Date
June 06, 2023

Country
USA
CAN

Summary
Original publication

Beginning
Model Year
2023
2023

Ending
Model Year
2023
2023

Vehicle
Q5
Q5

Vehicle
Count
103
8

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Problem Description

Corrective Action
Code Visibility



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

On a small number of vehicles manufactured within a specific period, an incorrect bolt length
was used for securing a connector for the high-voltage battery wiring harness. The incorrect
bolt length could potentially lead to the connector coming loose, which over time could result in
failure of the high-voltage system for the power unit.
Replace the high-voltage battery wiring harness bolts.
On or about June 06, 2023, the campaign code will be applied to affected vehicles.

Owner Notification

Owner notification will take place in June 2023. Owner letter examples are included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on June 30, 2028. Work must be performed on or before this date to
be eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this work performed after the expiration date, your
dealerships normal costs associated with this work will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2023

93S3 Page 1 of 11

Parts Information
Parts Control Type:
Free Order

Parts will be managed by Free Order

Initial Allocation:
NO

There will be no parts allocation. Please reference the Repair Projection Tool (below)
to view your potential VIN population.

Repair Projection Tool:
(right click to open)
Criteria

Quantity

01

2

Part Number

P.O.C. Part Description

Ordering Method

N -101-961-03

BOLT

Free Order

NOTE
The specified part numbers reflect the status at the start of this action. Interim updates made in ETKA can cause a
listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2023 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
June 2023

93S3 Page 2 of 11

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number

93S3

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark BOLT* as causal part
Do not claim wash/loaner under this action
01

LABOR
Labor Op

Time Units

Description

2706 89 50

SEE ELSA

Connect battery charger

9310 83 50

SEE ELSA

Disable HV system voltage deactivate and
activate

9330 56 99

10

Replace bolts

0151 00 00

Time stated on
diagnostic protocol

GFF Operations

PARTS
Quantity

Part Number

Description

2.00

N 10196103

BOLT*

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2023

93S3 Page 3 of 11

Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject: Service Action 93S3 - High-Voltage Battery Wiring Harness Bolts
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2023 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
What is the issue?

On a small number of vehicles manufactured within a specific period, an incorrect bolt
length was used for securing a connector for the high-voltage battery wiring harness.
The incorrect bolt length could potentially lead to the connector coming loose, which
over time could result in failure of the high-voltage system for the power unit.

What will we do?

Your authorized Audi dealer will replace the high-voltage battery wiring harness bolts.
This work will take about an hour to complete and will be performed for you free of
charge.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi dealer
as soon as possible to schedule this service. Please keep in mind that your dealer may
need additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule. For your convenience, you can also visit www.audiusa.com
and click on the “Find a Dealer” link to locate a dealer near you and schedule this
service.
This service action will be available for you free of charge only until June 30, 2028. If
you wish to have this work performed after that date, your dealer’s normal costs
associated with this work will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge
within a reasonable time, please contact Audi Customer Experience at 1-800-253-2834
or via our “Contact Us” page at www.audiusa.com.

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service
campaign, please visit the Recall/Service Campaign Lookup tool at
www.audiusa.com and enter your Vehicle Identification Number (VIN).

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. and Audi Canada. All Rights Reserved.
June 2023

93S3 Page 4 of 11

Customer Letter Example (Canada)

This notice applies to your vehicle: ,
Subject: Service Action 93S3 - High-Voltage Battery Wiring Harness Bolts
Dear Audi Owner,
As part of Audi’s ongoing commitment to customer satisfaction, we are informing you of our decision to conduct a
service action on certain 2023 model year Audi vehicles. Our records show that you are the owner of a vehicle
affected by this action.
What is the issue?

On a small number of vehicles manufactured within a specific period, an incorrect bolt
length was used for securing a connector for the high-voltage battery wiring harness.
The incorrect bolt length could potentially lead to the connector coming loose, which
over time could result in failure of the high-voltage system for the power unit.

What will we do?

Your authorized Audi dealer will replace the high-voltage battery wiring harness bolts.
This work will take about an hour to complete and will be performed for you free of
charge.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi
dealer as soon as possible to schedule this service. Please keep in mind that your
dealer may need additional time for the preparation of the repair, as well as to
accommodate their daily workshop schedule.
This service action will be available for you free of charge only until June 30, 2028.
If you wish to have this work performed after that date, your dealer’s normal costs
associated with this work will apply.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.

Can we assist you