Service Bulletin

Bulletin No.:

16-NA-158

Date:

June, 2023

INFORMATION
Subject:
Brand:
Buick
Cadillac
Chevrolet
GMC

U.S. Dealer Special Tool Loan Program
Model:
All GM
Passenger
Cars and
Trucks

Model Year:

VIN:

from

to

2009

2024

Involved Region or Country

to

—

Engine:

Transmission:

All

All

United States Dealers Only

Overview
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or Local
laws applicable to the activities it performs under this
bulletin, including but not limited to handling, deploying,
preparing, classifying, packaging, marking, labeling,
and shipping dangerous goods. In the event of a
conflict between the procedures set forth in this bulletin
and the laws that apply to your dealership, you must
follow those applicable laws.
Important: This technical service bulletin (TSB) can
only be completed by certified repair facilities who have
met all specific training, tool and equipment
requirements pertaining to the vehicle Brand and Model
serviced. Repairs must be performed by a technician
who has successfully completed the required training.
In response to dealership suggestions and surveys,
GM launched a new U.S. Dealer Loan Tool Program
(LTP) on April 4, 2016. The Loan Tool Program does
not replace all essential tool shipments; however, it
does provide a cost-effective alternative to essential
shipments of high-cost and/or low-use special tools.
The LTP is dealer-funded by all U.S. dealers through an
annual subscription fee billed through the dealer’s
Open Account. The subscription fee includes inbound
and outbound ground shipping.

Copyright 2023 General Motors LLC. All Rights Reserved.

from

Note: Dealerships with multiple franchises at the
same address will be charged only a single
subscription fee for the program.
Approximately 900 legacy tool numbers (retail priced
from $10 - $3,000) are available for loan. This diverse
Loan Tool Inventory offers dealers a cost-effective
alternative to purchasing certain legacy tools when
needed to replace a lost tool or for a ‘one-off’ repair.
Over 40 percent of the legacy tools in the Loan Tool
Program are considered slow-moving or low-inventory
tools with long fulfillment times. These tools will now be
warehoused in a central location, eliminating long
production times for legacy or replacement essential
tools.
GM Dealers can request a Loan Tool through the GM
Special Tools Website (dealers must use their Global
Connect link to the website). The loan tool will be
shipped to the dealership via 2-day ground (overnight
shipping is available by request at an additional charge)
and then must be returned to the central distribution
warehouse in Romeoville, IL after 5 days of use.

Page 2

June, 2023

Note: Mistreated, incomplete or unreturned tools
will be charged to the dealership at a penalty rate
substantially higher than the retail price of the tool.
Before the dealer is charged for the tool at the
penalized rate, the Fixed Ops Manger, Service
Director and / or Dealer Principal will be contacted
directly by GM.

Bulletin No.: 16-NA-158

1. Dealership contacts Bosch via the Global Connect
link to GM Special Tools website. Once on the site,
select the Loan Tools feature & enter the desired
tool number in the Search box. If the desired tool is
available for Loan, select the Loan Cart button to
initiate the transaction.

Loan Tool Process

4511154

4511150

The Loan Tool Program provides dealerships with a
simple process for requesting special tools.

2. Fill out the request form and click Place Loan
Request.
3. Bosch processes the loan tool request and ships
the tool. Two-day shipping is included in the
program. (Overnight shipping option is an extra
charge calculated at check-out.)

4511152
4511156

Bulletin No.: 16-NA-158

June, 2023

Page 3

4. Dealership has use of the tool for five days and
then returns the tool using the provided return
instructions and label. If required, the loan tool
requestor will receive email messages from Bosch
as a reminder to return the tool.
5. Bosch receives the returned loan tool, verifies its
functionality, and places it back in the loan tool
inventory.

Additional Information
This program is administered and managed by Bosch
Automotive Service Solutions. For additional
information about the Loan Tool Program, email:
[email protected]
GM dealers still have the option to purchase special
tools via the online catalog and 1-800-GM-TOOLS.

Version Information
Version

4

Modified

Revised November 22, 2017 – Added the 2018 Model Year and updated subscription
information in the second paragraph.
Revised December 04, 2018 – Added the 2019 Model Year, removed the CY2017
Subscription pricing cost and removed the text stating: Dealers cannot opt-out of the
Loan Tool Program because it will be the primary source for these essential tools.
Revised June 14, 2023 – Added the 2020-2024 Model Years and Important statements.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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