NHTSA ID Number: 10238142
Manufacturer Communication Number: ZKA Letter
TSB/Document Date: 2023-06-26
Summary
DL: Toyota
has received a number of reports regarding vehicle frame corrosion perforation on certain 2011-2017 model year Tacoma vehicles. These reports have indicated that these vehicles, when operated in specific cold climate areas (Cold Climate States1) with high road salt usage, or exposed to other environmental factors, may exhibit more-than-normal corrosion to the vehicle?s frame. Although perforation of the vehicle?s frame is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to vehicle frame corrosion perforation. A separate program (limited Service Campaign K0D) will include CRC (Corrosion Resistant Compound) application. CRC application will be covered under Limited Service Campaign (LSC K0D) for a period of two years and will only be available for vehicles registered/regularly operated in the Cold Climate States that do not meet vehicle frame replacement criteria.
What is Toyota going to do?
Toyota will send, starting in September 2019, an owner notification by first class mail advising owners of this
Customer Support Program.
If the owner experiences the condition described above, they should contact their local, authorized Toyota dealership
for diagnosis. If the vehicle’s frame exhibits significant corrosion perforation based on Toyota inspection criteria, the
dealer will replace the vehicle’s frame with a new one FREE OF CHARGE to the customer. If the vehicle’s frame does
not display significant rust perforation based on Toyota inspection criteria, the dealer may, if available, apply CRC
(Corrosion Resistant Compound) to the vehicle’s frame FREE OF CHARGE. Corrosion Resistant Compound can only
be applied in the approved cold-climate states (District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN,
NH, NJ, NY, OH, PA, RI, VA, VT, WI, and WV).
FAQ Page 1 of 4
© 2019 Toyota Motor Sales, USA
Q3:
A3:
Which and how many vehicles are covered by this Customer Support Program?
There are approximately 1,102,200 vehicles covered by this Customer Support Program.
Model Name
Model Year
Production Period
Tacoma
2011-2017
Late June 2010 – Early June 2017
Q3a: Are there any other Lexus/Toyota/Scion vehicles covered by this Customer Support Program in the U.S.?
A3a: No. There are no other Lexus/Toyota/Scion vehicles covered by this Customer Support Program.
Q4:
A4:
What are the details of this program?
This Customer Support Program provides coverage as it applies to the vehicle’s frame. The specific condition covered
by this program is vehicle frame corrosion perforation. If the condition is verified, the vehicle will be repaired with a
new frame under the terms of this Customer Support Program.
Warm / Cold
Climate
Cold Climate State
Vehicles*
Warm Climate
State Vehicles
Coverage
12 years from the Date of First Use (DOFU) with no mileage limitation
*All cold climate state vehicles are eligible for CSP ZKA up until the expiration of LSC K0D. Once K0D expires, if a cold
climate state vehicle has not had LSC K0D performed, the vehicle will no longer be eligible for ZKA and will be marked
as expired under ZKA.
This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms and
conditions set forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet. For
example, damage from abuse, an accident, theft and/or vandalism is not covered.
Q4a:
A4a:
How does Toyota determine if a vehicle should be grouped into the cold climate states, and thus
responsible for having the frame sprayed, when available?
Based on the most recent registration or title information available through each state’s Department of
Motor Vehicles, Toyota will apply corrosion resistant compound to vehicles registered in a cold climate state
when available. This will launch as part of the Limited Service Campaign (LSC) designated by Toyota as K0D
for those vehicles in cold climate states.
FAQ Page 2 of 4
© 2019 Toyota Motor Sales, USA
Q5:
A5:
Which part(s) are covered by this Customer Support Program?
The vehicle frame comes with all necessary parts required for most replacements. Occasionally, other parts may
break during the removal and replacement of the frame. Some of these parts can be covered under this Customer
Support Program, but there could be some for which the customer will be responsible (for example, maintenance
items). Items that can be considered for coverage are listed below:
Hardware (applicable Bolts, Nuts, Clips, Clamps, Washers, Cotter Pins, Brackets, etc.), Brake Tube/Lines (including
Flexible), Bumper Springs, Cab Mounting Cushions, Toe/Camber Cam Assemblies, Control Arm Bushings, Differential
Supports, Engine/Transmission Mounts, Fender Apron Seals, Crossmember Extension, Stabilizer Bar
Links/Bushings/Cushions, Front Suspension Member Brace, Fuel Tank, Fuel Tank Protector, Fuel Tank Straps, Fuel
Lines/Tubes, Parking Brake Cables, Toe Adjustment Plates, Spare Tire Carrier, Shackle Kit, Steering Intermediate Shaft,
Power Steering Rack (including lines attached to Rack) and Tie Rod Ends, Upper Control Arms, Hub Grease Caps
It's important to note that, as part of this repair, technicians are instructed to inspect the frame. This includes
conducting a Pre-Hoist Inspection, in which the structural integrity of the frame can be confirmed prior to raising the
vehicle off the ground. During this time, technicians can also visually inspect for broken components under the
vehicle. If there are any additional broken factory parts identified prior to the start of, or during, the repair, Toyota
will not be responsible for the costs to replace these parts. Customers should be made aware of this prior to the start
of the repair.
Q6:
A6:
What if a vehicle is equipped with aftermarket parts?
If the vehicle is modified with non-Toyota, aftermarket parts that prevent the dealer from being able to replace the
vehicle frame using the Toyota supplied Technical Instructions, the dealer may choose not to participate in the
replacement of the frame until the vehicle is brought back to a condition in which the frame replacement can be
performed using the supplied instructions. Dealers may also choose to offer to perform the vehicle frame
replacement, but with additional costs associated with removal and installation of aftermarket parts charged to the
vehicle owner.
Q7:
A7:
How long will the repair take?
The inspection of the vehicle’s frame will take approximately 1 hour. If vehicle frame corrosion perforation that
meets or exceeds the program’s Rust Perforation Standard is found and the frame requires replacement, the repair
will take approximately one week. Depending upon the dealer’s work schedule, however, it may be necessary to
make the vehicle available for a longer period of time. A complimentary loaner vehicle will be offered if vehicle frame
replacement is required.
Q8:
A8:
What if an owner previously paid for repairs related to this Customer Support Program?
Reimbursement consideration instructions will be provided in the owner letter.
FAQ Page 3 of 4
© 2019 Toyota Motor Sales, USA
Q9:
A9:
What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited the condition described above. If an
owner has not experienced the condition, he/she is asked to tear off the sheet included in the owner letter and insert
it into the Owner’s Warranty Information Booklet for future reference.
Q10:
A10:
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title information
is correct.
Q11:
A11:
What if an owner has additional questions or concerns?
If an owner has additional questions or concerns, please refer them to the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
FAQ Page 4 of 4
© 2019 Toyota Motor Sales, USA
TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
CUSTOMER SUPPORT PROGRAM NOTIFICATION
[VIN]
Dear Toyota Owner:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual efforts to ensure
customer satisfaction, Toyota would like to advise you of a voluntary Customer Support Program that has been initiated for
your vehicle.
Toyota has received a number of reports regarding vehicle frame corrosion perforation on certain 2011-2017 model year
Tacoma vehicles. These reports have indicated that these vehicles, when operated in specific cold climate areas (Cold Climate
States1) with high road salt usage, or exposed to other environmental factors, may exhibit more-than-normal corrosion to the
vehicle’s frame. Our records indicate that your vehicle is registered in one of these states.
1
– District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and WV.
Although perforation of the vehicle’s frame is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles
(whichever comes first), we at Toyota care about the customers’ ownership experience.
This Customer Support Program provides coverage as it applies to the vehicle’s frame. The specific condition covered by this
program is vehicle frame corrosion perforation. If the condition is verified, and meets the program’s Rust Perforation
Standard, the vehicle will be repaired with a new vehicle frame under the terms of this Customer Support Program (other
terms are outlined in the Frequently Asked Questions included with this letter).
In addition to the Customer Support Program, Toyota will announce a Limited Service Campaign to apply CRC (Corrosion
Resistant Compound) to the frame for vehicles registered in a cold climate state. This campaign will be available for a period of
at least two years from the time vehicle owners are notified. A separate owner notification letter will be sent once this
program becomes available.
Coverage
12 years from the Date of First Use (DOFU) with no mileage limitations*
*After announcement of the Limited Service Campaign to apply CRC, vehicle owners located in cold climate states will have
two years from the time customers are notified to have the CRC applied to their vehicle. If the
CRC is not applied to your vehicle within this two-year period, you will not be eligible for the frame replacement coverage
mentioned above.
What should you do?
Please tear off and insert the sheet at the bottom of the page into the back of your Owner’s Manual for future reference. If
you have not experienced the condition described in the Customer Support Program Details below, there is no action
necessary at this time.
Important Note: When the Limited Service Campaign to apply CRC is announced, an additional owner notification will be sent
to you advising you of the availability of that program. At that time, you will be encouraged to visit an authorized Toyota
dealer within the two-year period which the Limited Service Campaign will be available to have CRC applied to your vehicle.
Application of CRC is required to maintain the frame replacement coverage mentioned above.
If you have experienced this condition, please contact any authorized Toyota dealer and make arrangements for diagnosis and,
if applicable, repair. The inspection of the vehicle’s frame will take approximately 1 hour. If vehicle frame corrosion perforation
that meets or exceeds the program’s Rust Perforation Standard is found and the frame requires replacement, the repair will
take approximately one week. Depending upon the dealer’s work schedule, however, it may be necessary to make the vehicle
available for a longer period of time. A complimentary loaner vehicle will be offered during the replacement of the frame.
What if you have other questions?
•
•
•
Refer to the Frequently Asked Questions sheet included with this letter.
Your local Toyota dealer will also be more than happy to answer any of your questions.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
If you would like to update your vehicle ownership or contact information, please visit www.toyota.com/owners. You will
need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repairs related to this condition, please mail a copy of your repair order, proof- of-payment, and
ownership information to the following address for reimbursement consideration:
Toyota Customer Experience Center - TSR Toyota
Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements Plano,
Texas 75025-9001
Please refer to the attached Reimbursement Checklist for required documentation details.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.
▼ Remove at perforation and place in the back of your owner’s manual ▼
This Customer Support Program provides coverage as it applies to the vehicle’s
frame. The specific condition covered by this program is frame corrosion
perforation. If the condition is verified, and meets the program’s Rust Perforation
Standard, the vehicle will be repaired with a new vehicle frame under the terms of
this Customer Support Program*.
•
Coverage will be offered for 12 years from the Date of First Use (DOFU)
with no mileage limitation.
Please note that this coverage is for work performed at an authorized Toyota
dealer only.
This coverage is subject to the same terms and conditions set forth in the New Vehicle Limited Warranty
Section of the Owner’s Warranty Information booklet. For example, damage from abuse, an accident, theft
and/or vandalism is not covered.
VIN
#
Date of First Use
*Please see your Toyota dealer for additional details
A voluntary Customer Support Program has been
initiated for your vehicle
Customer Support Program Details
TOYOTA
CUSTOMER SUPPORT PROGRAM
FREQUENTLY ASKED QUESTIONS
Q1:
A1:
Is this a recall?
No. This is not a recall. At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of
our continual efforts to help ensure customer satisfaction, Toyota is advising you of this Customer Support Program.
Q2:
A2:
If my vehicle does not have this condition, do I need to make an appointment with my dealership?
No. You do not need to take your vehicle to a dealership unless your vehicle is exhibiting the condition described in
this letter. If you have not experienced this condition, please tear off and insert the sheet from the bottom of the
owner letter into the back of your owner’s manual for future reference.
Q3:
A3:
Is the Customer Support Program coverage transferable if I sell my vehicle?
Yes. This Customer Support Program coverage is fully transferrable to subsequent vehicle owners for the condition
and terms specified in the notification letter.
Q4:
A4:
What should I do if my vehicle has the condition described?
If you experience this condition, please contact any authorized Toyota dealer and make arrangements for diagnosis
and, if applicable, repair.
Q5:
A5:
Which part(s) are covered by this Customer Support Program?
The vehicle frame comes with all necessary parts required for most replacements. Occasionally, other parts may
break during the removal and replacement of the frame. Some of these parts, such as bolts or other hardware, can be
covered under this Customer Support Program, but there could be some for which the customer will be responsible,
including maintenance items such as shocks and brakes.
It's important to note that, as part of this repair, technicians are instructed to inspect the frame. This includes
conducting a Pre-Hoist Inspection, in which the structural integrity of the frame can be confirmed prior to raising the
vehicle off the ground. During this time, technicians may be able to identify broken components under the vehicle,
make the customer aware of those before the start of the repair, and discuss whether those broken parts will be
covered or not. If there are any additional broken factory parts identified during the repair, the customer may be
responsible for the cost of replacing those broken parts depending on the type of part.
Q6:
A6:
What if a vehicle is equipped with aftermarket parts?
If the vehicle is modified with non-Toyota aftermarket parts that prevent the dealer from being able to replace the
vehicle frame using the Toyota supplied Technical Instructions, the dealer may choose not to participate in the
replacement of the frame until the vehicle is brought back to a condition in which the frame replacement can be
performed using the supplied instructions. Dealers may also choose to offer to perform the vehicle frame
replacement, but with additional costs associated with removal and installation of aftermarket parts charged to the
vehicle owner.
Q7:
A7:
What if the diagnosis is performed and my vehicle is not covered by the Customer Support Program?
A frame inspection is included in this Customer Support Program. Customers will not be charged to have their vehicle
frame inspected. However, if other concerns with the vehicle are identified during this inspection, they will be made
aware to the customer for repair options.
TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
CUSTOMER SUPPORT PROGRAM NOTIFICATION
[VIN]
Dear Toyota Owner:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual efforts to ensure
customer satisfaction, Toyota would like to advise you of a voluntary Customer Support Program that has been initiated for
your vehicle.
Toyota has received a number of reports regarding vehicle frame corrosion perforation on certain 2011-2017 model year
Tacoma vehicles. These reports have indicated that these vehicles, when operated in specific cold climate areas (Cold Climate
States1) with high road salt usage, or exposed to other environmental factors, may exhibit more-than-normal corrosion to the
vehicle’s frame.
1
– District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and WV.
Although perforation of the vehicle’s frame is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles
(whichever comes first), we at Toyota care about the customers’ ownership experience
This Customer Support Program provides coverage as it applies to the vehicle’s frame. The specific condition covered by this
program is vehicle frame corrosion perforation. If the condition is verified, and meets the program’s Rust Perforation
Standard, the vehicle will be repaired with a new vehicle frame under the terms of this Customer Support Program (other
terms are outlined in the Frequently Asked Questions included with this letter).
Coverage
12 years from the Date of First Use (DOFU) with no mileage limitations
What should you do?
Please tear off and insert the sheet at the bottom of the page into the back of your Owner’s Manual for future reference. If
you have not experienced the condition described in the Customer Support Program Details below, there is no action
necessary at this time.
If you have experienced this condition, please contact any authorized Toyota dealer and make arrangements for diagnosis and,
if applicable, repair. The inspection of the vehicle’s frame will take approximately 1 hour. If vehicle frame corrosion perforation
that meets or exceeds the program’s Rust Perforation Standard is found and the frame requires replacement, the repair will
take approximately one week. Depending upon the dealer’s work schedule, however, it may be necessary to make the vehicle
available for a longer period of time. A complimentary loaner vehicle will be offered during the replacement of the frame.
What if you have other questions?
•
•
•
Refer to the Frequently Asked Questions sheet included with this letter.
Your local Toyota dealer will also be more than happy to answer any of your questions.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center (1888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
If you would like to update your vehicle ownership or contact information, please visit www.toyota.com/owners. You will
need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repairs related to this condition, please mail a copy of your repair order, proof- of-payment, and
ownership information to the following address for reimbursement consideration:
Toyota Customer Experience Center - TSR Toyota
Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements Plano,
Texas 75025-9001
Please refer to the attached Reimbursement Checklist for required documentation details.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
TOYOTA MOTOR SALES, U.S.A., INC.
▼ Remove at perforation and place in the back of your owner’s manual ▼
This Customer Support Program provides coverage as it applies to the vehicle’s
frame. The specific condition covered by this program is frame corrosion
perforation. If the condition is verified, and meets the program’s Rust Perforation
Standard, the vehicle will be repaired with a new vehicle frame under the terms of
this Customer Support Program*.
•
Coverage will be offered for 12 years from the Date of First Use (DOFU)
with no mileage limitation.
Please note that this coverage is for work performed at an authorized Toyota
dealer only.
te
This coverage is subject to the same terms and conditions set forth in the New Vehicle Limited Warranty
Section of the Owner’s Warranty Information booklet. For example, damage from abuse, an accident, theft
and/or vandalism is not covered.
VIN
#
Date of First Use
*Please see your Toyota dealer for additional details
A voluntary Customer Support Program has been
initiated for your vehicle
Customer Support Program Details
TOYOTA
CUSTOMER SUPPORT PROGRAM
FREQUENTLY ASKED QUESTIONS
Q1:
A1:
Is this a recall?
No. This is not a recall. At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of
our continual efforts to help ensure customer satisfaction, Toyota is advising you of this Customer Support Program.
Q2:
A2:
If my vehicle does not have this condition, do I need to make an appointment with my dealership?
No. You do not need to take your vehicle to a dealership unless your vehicle is exhibiting the condition described in
this letter. If you have not experienced this condition, please tear off and insert the sheet from the bottom of the
owner letter into the back of your owner’s manual for future reference.
Q3:
A3:
Is the Customer Support Program coverage transferable if I sell my vehicle?
Yes. This Customer Support Program coverage is fully transferrable to subsequent vehicle owners for the condition
and terms specified in the notification letter.
Q4:
A4:
What should I do if my vehicle has the condition described?
If you experience this condition, please contact any authorized Toyota dealer and make arrangements for diagnosis
and, if applicable, repair.
Q5:
A5:
Which part(s) are covered by this Customer Support Program?
The vehicle frame comes with all necessary parts required for most replacements. Occasionally, other parts may
break during the removal and replacement of the frame. Some of these parts, such as bolts or other hardware, can be
covered under this Customer Support Program, but there could be some for which the customer will be responsible,
including maintenance items such as shocks and brakes.
It's important to note that, as part of this repair, technicians are instructed to inspect the frame. This includes
conducting a Pre-Hoist Inspection, in which the structural integrity of the frame can be confirmed prior to raising the
vehicle off the ground. During this time, technicians may be able to identify broken components under the vehicle,
make the customer aware of those before the start of the repair, and discuss whether those broken parts will be
covered or not. If there are any additional broken factory parts identified during the repair, the customer may be
responsible for the cost of replacing those broken parts depending on the type of part.
Q6:
A6:
What if a vehicle is equipped with aftermarket parts?
If the vehicle is modified with non-Toyota aftermarket parts that prevent the dealer from being able to replace the
vehicle frame using the Toyota supplied Technical Instructions, the dealer may choose not to participate in the
replacement of the frame until the vehicle is brought back to a condition in which the frame replacement can be
performed using the supplied instructions. Dealers may also choose to offer to perform the vehicle frame
replacement, but with additional costs associated with removal and installation of aftermarket parts charged to the
vehicle owner.
Q7:
A7:
What if the diagnosis is performed and my vehicle is not covered by the Customer Support Program?
A frame inspection is included in this Customer Support Program. Customers will not be charged to have their vehicle
frame inspected. However, if other concerns with the vehicle are identified during this inspection, they will be made
aware to the customer for repair options.
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TSB/Document ID: ZKA Letter
Replacement Service Bulletin Number:
MFR Communication Date: 2023-05-18
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Communication Type: Service Bulletin/Repair Instructions
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- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
Last update on 2026-07-02 / Affiliate links / Images from Amazon Product Advertising API
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