Technical Bulletin
Model(s)

Routan

Year(s)

2009-2014

Eng. Code(s)

Trans. Code(s)

All

6 Spd
Automatic

VIN Range
From

VIN Range To

All

All

(LGG)

Condition
37 13 02 July 19, 2013 2021283 Supersedes T.B. V371001 dated July 8, 2010 to include additional model year
applicability.
Automatic Transmission, Determining Repair versus Replacement

Technical Background
This bulletin provides a procedure to determine “repair” versus “replacement” of an automatic transmission.
This procedure is to be used “After” the transmission has been removed from the vehicle.
Note:
Routan transmission concerns need to have faults diagnosed using the outlined diagnostic procedure in
Repair Manual Group 37, located in ElsaWeb. If diagnosis leads to an internal failure, a leak down test
must be performed, transmission removed, disassembled and inspected for damage, and a cost analysis
performed. The repair/replacement procedure will follow the Volkswagen Group of America (VWGOA) 80%
rule. Parts and labor of 81% or more to repair the transmission warrants a replacement.
Fill out the provided transmission diagnostic worksheet attachment and fax it to the Volkswagen
Technician Helpline at 1-800-403-4710 or scan it and attach to your VTA ticket. Once the form has been
sent, contact the Volkswagen Technician Helpline utilizing the VTA system.
Metal in transmission oil pan does not constitute replacement of the transmission, proper diagnosis is
required.

Production Solution
No production change required.

Service
Page 1 of 4
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Procedure
Note:
For detailed information regarding disassembly and repair procedures, see Repair Manual Group 37 in
ElsaWeb.

1. Remove fluid using approved automatic transmission fluid exchanger or equivalent.
2. Remove torque converter (keep with unit).
3. Measure input shaft end play.
4. Remove input speed sensor.
5. Remove pump assembly.
6. Remove input clutch assembly.
7. Remove front sun gear assembly.
8. Remove front carrier/rear annulus assembly.
9. If transmission damage is determined to be higher than 80% of the cost of a replacement transmission, follow
steps 10 through 13.
10. Place #2 thrust bearing into transmission pan.
11. Reassemble transmission by reversing steps 4 through 8.
12. Return old torque converter using the same method used to ship to dealer. If service unit was received with
the converter in a separate box within the transmission package, return the failed part in this manner.
Otherwise, place converter into transmission and install shipping strap and bolts.
13. Return any loose items by placing in plastic bag and attaching to bell housing.
Note:
All parts must be returned with transmission.

Page 2 of 4
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)

Year(s)

Eng.
Code(s)

Trans.
Code(s)

Routan

2009-2014

All

6 Spd
Automatic

VIN Range From

VIN Range To

All

All

(LGG)
SAGA Coding
Claim Type:

Use applicable Claim Type

1)

Damage
Service Number:

HST

Damage Location (Depends on
Service No.)

2021283

Use applicable when indicated in
ElsaWeb (L/R)

Code
3735

0010

Parts Manufacturer

Routan

USM

3)

Labor Operation : Determine Proper Repair Path 37351999 = 80 TU
Diagnostic Time
GFF Time expenditure

01500000 = 00 TU max.

Road Test

01210002 = 00 TU

4)

NO
NO

01210004 = 00 TU
Technical Diagnosis

01320000 = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2021283” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policies and Procedures Manual.

Page 3 of 4
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Required Parts and Tools
No Special Parts required.
For Special Tools see Group 37 Transmission in ElsaWeb.

Additional Information
Tip:
Using a non-approved Automatic Transmission Fluid (ATF) may result in shifting concerns, and clutch discs may
suffer from premature wear resulting in a non-warrantable failure of the transmission.
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 4 of 4
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Routan Automatic Transmission Diagnostic Checksheet
Dealer Name____________________________

Dealer Code_____________________

Date_________________

Technician Name________________________

Phone/Cell______________________

WRO________________

Last 8 Digits of VIN_____________________Mileage______________ Repeat Complaint?

Yes_______

No________

Customer Complaint____________________________________________________________________________________________
Technician Verification_________________________________________________________________________________________
Does Not
Occur

Check all that apply

Late or
Delayed

Slips

Early

Harsh

Shudder

Search Busy

Stalls

Engagement into Drive
Engagement into Reverse
1‐2 Upshift
2‐3 Upshift
3‐4 Upshift
4‐5 Upshift
5‐6 Upshift
6‐5 Downshift
5‐4 Downshift
4‐3 Downshift
3‐2 Downshift
2‐1 Downshift
Kickdown/WOT Acceleration
(indicate gears ie 3‐2)
Converter Lockup
When does this Performance Related Concern occur?
Always
At idle
Intermittent
Part throttle
Trans cold
Wide open throttle
Trans hot
At ________ mph

Please check all that apply.
Braking
Cornering
Unable to duplicate
With A/C on

High altitude
Extremely hot (above 90° F)
Extremely cold (below 10° F)
Whle towing

On severe incline/grade
Gear selector position
Autostick only?

Leaks: When______________________________________________________Where__________________________________________________________
Noise Concern / Circle
Which Occurs:

Fluid Level:

Buzz

Correct__________

Clutch Volumes:

Whine

Clunk

Moving

L/R_______

Shift Lever Status Test:

Still

Low_________
2C/2‐4_______

Passed__________

Fault Codes Before Repair/Replace:

High_________

OD_______

Rattle
In Gear

4C_______

Condition:
UD_______

Out of Gear

Normal_________
LC________

DC_______

Burnt___________
R________

Failed___________

PCM_______________
TCM_______________

Line Pressure
Park
Reverse
Drive

Gauge

Scan Tool

Desired

TCM Part Number: ________________
Cooler Pressure Test Results:
Cooler Flow Rate:

__________________________

______________________________

Are there any non‐factory installed devices or modifications to the vehicle (CB radio, axle ratio changes, tire size changes, heavy electrical draw
add on's, etc)
Yes__________
No__________
If yes, please describe______________________________________________________________________________________________________________
Is this a taxi, fleet or delivery vehicle?

Yes__________

No__________

TECHNICIAN DIAGNOSIS:___________________________________________________________________________________________________________
____________________________________________________________________________________________________________