Service Bulletin

Bulletin No.:

23-NA-103

Date:

June, 2023

INFORMATION
Subject:

Information on Photographing Various Vehicle Concerns and Submitting Them to the
GM Technical Assistance Center (TAC)
This bulletin replaces PIC6346A. Please discard PIC6346A.

Brand:

Model:

BrightDrop

Model Year:
from

Breakpoint:

to

from

to

2024

—

—

Engine:

Transmission:

—

—

2022

Buick
Cadillac

All Passenger Cars
and Trucks

Chevrolet

2010

GMC

Involved Region or Country

North America

Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
Some vehicle concerns rely on taking and reviewing
photographs to aid in the description/diagnosis of a
customer's concern. While a properly taken photograph
can aid substantially in diagnosing a concern, an
unclear or poorly photographed concern may delay the
diagnosis / repair of a customer's vehicle.
The GM Technical Assistance Center (TAC) receives
many photographs each day. This can be an enormous
help in gaining insight to a customer's particular issue
that he or she is facing. When a photograph is
requested, here are some simple tips to follow to make
sure they are as helpful.
First, take a picture of the concern from a zoomed-out
position to allow the consultant to establish an area of
reference. Attach a piece of masking tape or simply
point to the area in question so the consultant can be
assured that he or she is in the correct location.

Copyright 2023 General Motors LLC. All Rights Reserved.

Then, take a second picture from a zoomed in point of
view to clearly show the area of concern. If necessary,
point to, or otherwise call out any special features to be
sure the concern is clearly indicated in the photo.
Lastly, with the access of modern digital cameras and
camera phones, it is easier than ever to quickly take
high quality photographs in most all situations and
lighting conditions. If the concern cannot be easily
viewed in the photo, delete it and take another
photograph. Show the photo to another person in the
dealership and see if he or she can identify both the
area of the vehicle, as well as what is being
photographed. TAC receives many photographs that
are either zoomed in too far, or they are too blurry to be
of any use at all. In instances such as these, many new
cameras and camera phones have a designated
"Macro mode.” This allows the user to take extreme
close-up photographs with higher clarity than a regular
or standard mode. (See your specific owner's manual
for details.) By sending in blurry photographs, this does
two things: this delays the repair of the customer's
vehicle as well as it causes much frustration in the
process. Below are some examples of both good and
bad photographs that have been sent into TAC.

Page 2

June, 2023

Bulletin No.: 23-NA-103

Examples of Acceptable Photographs

5202315
5202313

The photo above is zoomed out to establish the area of
the concern.

The photo above is zoomed in to clearly show the
concern in greater detail.

5202311
5202314

The photo above points out the concern in the paint.

The photo above is of a fender zoomed out with a blue
circle being added pointing out the location of concern.

Bulletin No.: 23-NA-103

June, 2023

Page 3

5202312

The photo above is zoomed in showing the concern in
the paint.

5202310

Examples of Unacceptable Photographs

5202307
5202304

Page 4

June, 2023

Bulletin No.: 23-NA-103

5202306

The photos above do not clearly show the region of the
concern in question. They are so zoomed in that most
people would have difficulty determining what part of
the vehicle that they are even looking at.
Version

1

Modified

Released June 08, 2023

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION