PIT6026A Service Bulletin/Repair Instructions

Bulletin No.: PIT6026A

Published date: N/A
Preliminary Information

PIT6026A Dead Battery / Radio Inoperative / OTA Failed Message

As a Result of OTA Update N22-238206

Product Investigation Review Required

Models

Brand:
Model:
Model Years:
VIN:

from
Engine:
to
Transmissions:
Chevrolet
Suburban
2022
All
All
All
All
Chevrolet
Tahoe
2022
All
All
All
All
GMC
Yukon
2022
All
All
All
All
The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.

United States, Canada, Mexico, Europe, Uzbekistan, Russia, Middle East, Argentina

Involved Region or Country (Mercosur), Brazil (Mercosur), Bolivia (West), Chile (West), Colombia (West), Ecuador

(West), Paraguay (West), Peru (West), Uruguay (West), Japan, Cadillac Korea (South

Korea), Thailand (ASEAN), Australia/New Zealand, Other Africa

Some vehicles may not power on or have a dead battery along with a radio that’s

Condition

inoperative, blank or shows a failed to update message. A technician may also nd

that OTA update N22-238206 is waiting to install or has failed to install.

Cause

The cause of this condition could be related to an OTA update attempting to install.
Correction:

1. Charge the vehicle battery and test for a good battery. Then con rm the vehicle will start and run.

NOTE: When connecting the negative battery charger lead, use a solid engine ground or the ground stud in the

engine compartment that is connected directly to the battery negative cable/terminal/post. Do NOT connect the

battery charger lead directly to the negative battery post.

2. Go into vehicle settings and verify under "Vehicle Updates" that it shows OTA N22-238206 pending or failed.

NOTE: If the vehicle does not power up or start once the battery is charged, then this procedure does not apply

and perform normal SI Diagnostics.

3. If OTA N22-238206 shows pending or failed, Reprogram the A11- Radio using Techline Connect SPS2.

NOTE: Programming may require use of a USB ash drive. Be sure to follow the programming instructions in

Service Information.

4. If OTA N22-238206 still shows pending or failed after the radio has been reprogrammed, contact TAC by

creating a DCM case and reference this PI number PIT6026A in the TAC case along with any other pertinent

information including the previously recorded campaign number. For Canada dealerships call TAC to create a

TAC case.

5. TAC will send your VIN to engineering to have a cancel request performed. TAC will send a con rmation

message back indicating the cancel request has been requested.

6. Once con rmation message received back from TAC, verify that no OTA's show pending or failed.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following

labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage

information.

Labor Operation

2810335
Description

Radio Programming With SPS
Labor Time

Use Published Time
Version History

Version

Modi ed
1

05/23/2023 - Created on.

5/25/2023 - Updated Model List and updated correction information
© 2023 General Motors. All Rights Reserved.

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