No. 2308.2 Service Bulletin/Repair Instructions

Bulletin #: 2308.2

Part ID: 6440, 6475,

6486, 6412
Advanced Technical Information
6
Lightweight Glass Panes Cracked – Identification and Possible Causes

Vehicles Affected

Models
Model Year
Model Type
VIN Range
Vehicle-Specific Equipment
911
2021 - 2023
992110

992120

991130

992140

992150

992410

992420

992430

992440

992450

992460

992810

992820

992850
n/a
+VW4
Revision History

Revision
Release Date
Changes
0
April 7, 2023
Original document
1
April 27, 2023
Update of Technical Background and Service Information
2
May 1, 2023
Update of PartIDs
Condition

This document addresses various cracks in the lightweight exterior glass panes of the 911.

This document is not applicable to cracks caused by external influence.

This document only applies to vehicles with the option VW4 – Lightweight and Noise Insulated Glass.
AfterSales
May 1, 2023

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Bulletin #: 2308.2

Part ID: 6440, 6475,

6486, 6412
Advanced Technical Information
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Technical Background

The various types and causes of cracks in the lightweight exterior glass panes of the 911 are outlined below.

Driver’s door glass: cracks in the top corner
Figure 1 - Driver’s door glass: cracks in the top corner

There are two main causes for this condition:

->

The door glass is misaligned, which can cause contact between the door glass and the rear quarter glass, or

->

Force applied to the glass (i.e., instead of the door sill) throughout the door closing process can bend the

glass enough to cause contact with the rear quarter glass, despite a proper window alignment with no force

applied.

Updated lightweight door glass parts have been developed to address this complaint. Please see the Driver’s door

glass: cracks in the top corner section of the Service Information for repair instructions.
AfterSales
May 1, 2023

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Bulletin #: 2308.2

Part ID: 6440, 6475,

6486, 6412
Advanced Technical Information
6
Rear quarter glass (side window pane): cracks near front edge
Figure 2 - Rear quarter glass (side window

pane): cracks near front edge

There are two main causes for this condition:

->

The door glass is misaligned, which can cause contact between the door glass and the rear quarter glass, or

->

The quarter glass mounting nuts are over-torqued

Please see the Rear quarter glass (side window pane): cracks near front edge section of the Service Information for

repair instructions.
AfterSales
May 1, 2023

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Bulletin #: 2308.2

Part ID: 6440, 6475,

6486, 6412
Advanced Technical Information
6
Rear window glass: various cracks
Figure 3 - Rear window glass: various cracks

Stress cracks in the rear window glass are currently being analyzed by Porsche. The root causes for the different

kinds of stress cracks are unknown at the time of publication of this document.

Please see the Rear window glass: various cracks section of the Service Information for repair instructions.
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May 1, 2023

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Bulletin #: 2308.2

Part ID: 6440, 6475,

6486, 6412
Advanced Technical Information
6
Front windshield: various cracks
Figure 4 - Front windshield: various cracks

Stress cracks in the front windshield are currently being analyzed by Porsche. The root causes for the different kinds

of stress cracks are unknown at the time of publication of this document.

Please see the Front windshield: various cracks section of the Service Information for repair instructions.
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May 1, 2023

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Bulletin #: 2308.2

Part ID: 6440, 6475,

6486, 6412
Advanced Technical Information
6
Service Information

Driver’s door glass: cracks in the top corner

Please replace the affected glass pane(s) with the updated parts (index “H”), as instructed in WM 644019 – Re-

moving and installing door window glass.

Rear quarter glass (side window pane): cracks near front edge

Please replace the affected glass pane(s) as instructed in WM 647519 – Removing and installing side window

(Coupe).

Please exercise additional caution when tightening the fastening nuts for the glass pane. Applying too much torque

to the fastening nuts may cause the glass pane to crack.

Rear window glass: various cracks

Please replace the rear window glass as instructed in WM 648619 – Removing and installing rear window.

Front windshield: various cracks

Please replace the front windshield as instructed in WM 641219 – Removing and installing rear windscreen.
Warranty

As always, please document the repair completely in PCSS.

For this repair, please code to the appropriate “cause” from below:

Cause location:

64400 Front door window

Cause symptom:

1521 Crack/fissure

or

Cause location:

64750 Side window pane

Cause symptom:

1521 Crack/fissure

or

Cause location:

64860 Rear window

Cause symptom:

1521 Crack/fissure

or

Cause location:

64120 Windshield

Cause symptom:

1521 Crack/fissure

Use the appropriate labor operations for each glass pane replaced.

Additional labor operations may be claimed only as needed.

Cracks caused by outside influence (e.g., impact) may not be claimed under Warranty.
AfterSales
May 1, 2023

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Bulletin #: 2308.2

Part ID: 6440, 6475,

6486, 6412
Advanced Technical Information
6
Serach Items

992, 911, Lightweight glass, VW4, stress crack, door glass, windshield, window
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are

written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in

order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and

may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins

are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester

are the ones that must be followed.
K13914, K14059, K15676, K16685

©2023 Porsche Cars North America, Inc.
AfterSales
May 1, 2023

Page 7 of 7

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