ATTENTION:
GENERAL MANAGER

q

PARTS MANAGER

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CLAIMS PERSONNEL

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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE MANAGER

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© 2023 Subaru of America, Inc. All rights reserved.

PRODUCT CAMPAIGN BULLETIN
APPLICABILITY:
SUBJECT:

2019-2022 Crosstrek Hybrid

NUMBER: WRD-23R
DATE: 04/24/23

12V Inverter Connector Corrosion

REVISED: 05/24/23
NHTSA ID: 23V-080

Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019-2022 model year
Crosstrek Hybrid vehicles.
Description of the Defect and Safety Risk
The harness terminal that supplies low-voltage power from the converter to the 12V battery may
corrode, and over time, could cause the terminal to break. If the terminal breaks, the 12V battery may
not recharge as a result of this condition.
If the harness terminal breaks and the 12V battery is unable to recharge, the vehicle may experience a
loss of motive power, increasing the risk of a crash.
Remedy
For all affected vehicles, Subaru will replace the converter terminal mounting bracket with a new
bracket with improved isolation. If there is no corrosion found on the terminals of the 12V output
harness, a protective rubber cap will be installed on the terminals. If corrosion is found on the
terminals, Subaru dealers will replace the 12V output harness, including the terminals, with a new
one.
Affected Vehicles
A total of 8,413 U.S. Crosstrek Hybrid vehicles will be affected by this recall, as listed below:
Model Year

Carline

Production Date Range

2019-2022

Crosstrek Hybrid

November 16, 2018 – April 8, 2022

Not all vehicles in the production range listed above are affected by this recall. Coverage must be
confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

Continued...
Bulletin Number: WRD-23R; Revised: 05/24/23

Page 1 of 50

Retailer Responsibility
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle
covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized
Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles
in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up
to $26,315 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in
breach of the Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
•

Immediately identified

•

Tagged or otherwise marked to prevent their delivery or use prior to repair

•

Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin

Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in
their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer
inventory necessary steps should be taken to ensure the recall correction has been made before selling
or releasing the vehicle.
Owner Notification
Subaru notified affected owners of this recall with an interim notification letter on April 14, 2023.
Owners will be renotified by first class mail on May 12, 2023, and will be advised to schedule an
appointment for this repair.
Required Technician Training
Subaru technicians will be required to take and pass the WRD-23 12-Volt Inverter Connector
Corrosion Video and Post Test before performing the WRD-23 recall service procedure. The video
and post test are currently available on STAR-U.
Technicians must also complete the following required WBT courses in STAR-U, before performing
the WRD-23 recall service procedure. These WBT courses are currently available, and technicians
are encouraged to be completed prior to enrolling in the WRD-23 Volt Inverter Connector Corrosion
Video and Post Test.
•

2019 Crosstrek Hybrid Introduction (13L301101W)

•

2019 Crosstrek Hybrid Safety (13L301103W)

•

2019 Crosstrek Hybrid Technical (13L301102W)

•

2023 Subaru Solterra - Systems and Features WBT (80L200103W)

•

2023 Subaru Solterra - High Voltage Systems WBT (80L200104W)

•

EV Power Down Video (20L000120W)
Continued...

Bulletin Number: WRD-23R; Revised: 05/24/23

Page 2 of 50

PART INFORMATION:
Part Description

Part Number

Qty

BKT AY-INV &
CONV KIT

X10099AA080

1

BKT AY-INV & CONV KIT (X10099AA080) Component Breakdown
Part Description

Qty

Image

Details

BKT AY-INV & CONV

1

Inverter rear bracket with insulated
rustproof paint

BOOT TERMINAL

1

Rubber protective boot for 12V
terminal of the HV air conditioning
wire

BOLT

2

For mounting the inverter rear bracket

FLANGE NUT

1

For mounting the 12V terminal of the
HV air conditioning wire

ANCHOR PROTR TBD

1

CLAMP(ETC-CONN)

1

ANCHOR PROTR 7D

3

Spare parts when broken during
removing and installing the HV air
conditioning wire

Continued...
Bulletin Number: WRD-23R; Revised: 05/24/23

Page 3 of 50

BKT AY-INV & CONV KIT (X10099AA080) Component Breakdown Continued
Part Description

Qty

GASKET-EXHAUST

2

GSKT-EGR PIPE

1

GASKET(CR)

1

GASKET

1

SELF LOCK NUT M10

2

ANCHOR PROTR TMC

1

ANCHOR PROTR FFL

1

COVER-POWER CONN

2

BOLT FLG 14X163

1

Image

Details

Non-reusable parts for removing and
installing the exhaust pipe

Spare parts when
broken during connecting and
disconnecting the motor cable

Non-reusable parts for removing and
installing the rear member support

Continued...
Bulletin Number: WRD-23R; Revised: 05/24/23

Page 4 of 50

ADDITIONAL PARTS DEPENDING ON RESULTS OF INSPECTION:
Part Description

Part Number

Qty

WRD-23 HV CORD
KIT

SOA635176

1

WRD-23 HV CORD KIT (SOA635176) Component Breakdown
Part
Description

Qty

HV CORD AY
PHV
(HV air
conditioning
wire)

1

Requires replacement if corrosion is found

TERMINAL,
OUTPUT
(12V terminal)

1

Replacement for corroded terminal

COVER,
CONVERTER
(Inverter lid)

1

Non-reusable parts for removing and
installing the12V terminal

BOLT, FLANGE
(Bolts)

11

For mounting the 12V terminal and inverter
lid

COVER, HV
CONVERTER

1

Used to prevent debris intrusion of the
inverter/converter

CAP
(Rubber cap)

2

Used to prevent coolant drippage during
work procedures

Image

Details

Continued...
Bulletin Number: WRD-23R; Revised: 05/24/23

Page 5 of 50

PARTS ORDERING:
Retailers in the following states, where the Crosstrek Hybrid models were originally sold, must order
the parts for this recall through PRIME:
CA, CO, CT, DE, MA, MD, ME, NJ, NY, OR, PA, RI, VT, and WA.
Part Number

Part Description

PRIME Max Qty

X10099AA080

Bkt Ay-Inv & Conv Kit

3

SOA635176

HV Cord Kit

1

Retailers in states not listed above must contact the PIC line to order parts at (866) 782-2782 option 1.
REQUIRED TOOLS:
Part Description

Qty

Leak Detector (Essential Tool)
For inspecting air leak from the inverter with converter
assembly after replacing the 12V terminal

1

Image

Part Description

Part Number

Qty

WRD-23 LEAK TEST TOOL KIT

SOA635177

1

IMPORTANT: SOA635177 will be automatically shipped 1 per retailer.
WRD-23 Leak Test Tool Kit (SOA635177)
Part Description

Part Number

Qty

CONNECTOR HOLDER
(No. 1)

81911FL010

1

CONNECTOR HOLDER
(No. 2)

81911FL050

1

CONNECTOR HOLDER
(No. 3)

81911FL040

1

CONNECTOR HOLDER
(No. 4)

81911FL030

1

REPAIR TOOL
(No. 5)

99804AN030

1

FLANGE BOLT
(No. 6)

010406200

4

FLANGE BOLT
(No. 7)

010406120

4

Image

Details
For inspecting air leak from the inverter with converter assembly after replacing the 12V terminal

Continued...
Bulletin Number: WRD-23R; Revised: 05/24/23

Page 6 of 50

Part Description

Qty

Image

Details

Non-metallic Sealant Scraper

1

For removing sealant. (To prevent
any damage to the sealant surface,
DO NOT use metallic scraper)

12V External Power Supply

1

For supplying 12V power to the leak
detector.

Silicon Hose

1

To be used when performing leak
check (Inner Diameter: 7mm/0.3 in)

Spray Nozzle
(3M Cavity Wax Plus
Applicator Wand Kit or
general nozzle)

1

To be used with 3M Cavity Wax Plus
spray (3M# 7100088894)

Continued...
Bulletin Number: WRD-23R; Revised: 05/24/23

Page 7 of 50

Part Description

Qty

Image

Details

Insulated Hand Tools

1

For removing and installing bolts for
the high voltage components

High Voltage Insulated
Gloves (Additional Information Provided Below)

1

To be used when removing and
installing the high voltage components

For preventing static electricity from
electronic parts

Antistatic Mat
1

For preventing static electricity from
electronic parts

Antistatic Strap

Circuit Tester

1

For measuring the high voltage

Coolant Hose Cap

6

For preventing engine coolant dripping from the coolant hose