GROUP

NUMBER

CAMPAIGN
DATE

Technical Service Bulletin
SUBJECT:

APRIL 2023

23-01-042H
MODEL(S)
PALISADE (LX2)
SANTA FE PLUG-IN HYBRID
(TM PHEV)

ENGINE MOUNTING SUPPORT BRACKET RETIGHTENING
(CAMPAIGN TAG)

 IMPORTANT
Dealers must perform this service campaign on all affected vehicles prior to customer retail delivery
and whenever an affected vehicle is in the shop for any maintenance or repair.
Access the “Vehicle Information” screen via WEBDCS to identify open campaigns.
STUI
This TSB includes a STUI picture as a requirement. Where indicated, please include the last
6 digits of the VIN and date of repair on a piece of paper. Ensure the VIN and date of repair are
clearly visible. Finally, please ensure the captured picture is completed according to the steps in
this TSB and uploaded to STUI. All claims submitted that have illegible, incomplete, missing, or
incorrect picture(s) are subject to debit.

Description: Certain Palisade (LX2) and Santa Fe Plug-In Hybrid (TM PHEV) vehicles may have
been produced with engine mounting support bracket fasteners that were not tightened to torque
specification. Follow the procedure outlined in this bulletin to retighten the indicated fasteners to the
correct specified torque values.

Applicable Vehicles: Vehicles listed below produced from December 12, 2022 to February 11, 2023:
• Certain 2023MY Palisade (LX2)
• Certain 2023MY Santa Fe Plug-In Hybrid (TM PHEV)

Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair

ENGINE MOUNTING SUPPORT BRACKET RETIGHTENING (CAMPAIGN TAG)

SUBJECT:

Warranty Information:
Model
Op. Code

Palisade (LX2)

Santa Fe
Plug-in Hybrid
(TM PHEV)

30D034R1

Operation

Engine Mounting
Support Bracket
Torque Retightening

30D034R2

Op. Time

Causal Part

0.3 M/H

21821-C5000

0.4 M/H

Nature
Code

Cause
Code

B18

ZZ7

21821-C5000

NOTE 1: Submit Claim on Campaign Claim Entry Screen
NOTE 2: If a part is found in need of replacement while performing this campaign and the affected
part is still under warranty, submit a separate claim using the same repair order. If the affected part is
out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the
work.
NOTE 3: Op time includes taking a picture using STUI and uploading. The STUI picture must include
the 4 retightened engine mounting support bracket fasteners in one image with a piece of paper
displaying the last 6 digits of the VIN and the date of repair. If not included, claim will be subject to
debit.

Service Procedure:
■ Palisade (LX2)
1.

Remove the engine cover (A).
! CAUTION
Remove the engine cover after engine
has cooled to room temperature, to
prevent injury from hot components.
A

NOTICE
To avoid damaging the engine cover, do
not disengage both front and rear clips at
the same time.

TSB #: 23-01-042H

Page 2 of 6

ENGINE MOUNTING SUPPORT BRACKET RETIGHTENING (CAMPAIGN TAG)

SUBJECT:

2.

Retighten the engine mounting support bracket
bolts (B) and nut (C) to the specified torque.

Tightening Torque:
lb-ft

80

N.m

108

C

B

3.

Take a STUI photo of the 4 retightened engine
mounting support bracket fasteners.

STUI
Using STUI, take a photo of the engine
mounting support bracket fasteners
after tightening with the last 6 digits of
the VIN and the date of repair on a
piece of paper.
Upload the photo to STUI.

4.

Reinstall all removed components in reverse
order of disassembly.

TSB #: 23-01-042H

Page 3 of 6
SUBJECT:

SUBJECT:

ENGINE MOUNTING SUPPORT BRACKET RETIGHTENING (CAMPAIGN TAG)

■ Santa Fe Plug-In Hybrid (TM PHEV)
1.

Record radio presets and disconnect the
negative (-) battery terminal.

2.

Loosen the fasteners (A) and remove the air
duct (B).

B

A

3.

Separate the air flow sensor connector (C) and
wiring (D).

C

D

TSB #: 23-01-042H

Page 4 of 6

SUBJECT:

4.

ENGINE MOUNTING SUPPORT BRACKET RETIGHTENING (CAMPAIGN TAG)

Loosen the bolt (E) and partially remove the air
cleaner (F) as shown.

E

F

5.

Retighten the engine mounting support bracket
bolts (G) and nut (H) to the specified torque.

G

Tightening Torque:
lb-ft

72

N.m

98

H

G

TSB #: 23-01-042H

Page 5 of 6
SUBJECT:

SUBJECT:

6.

ENGINE MOUNTING SUPPORT BRACKET RETIGHTENING (CAMPAIGN TAG)

Take a STUI photo of the 4 retightened engine
mounting support bracket fasteners.

STUI
Using STUI, take a photo of the engine
mounting support bracket fasteners
after tightening with the last 6 digits of
the VIN and the date of repair on a
piece of paper.

VIN 123456

Upload the photo to STUI.

Repair Date
9/22/2023

7.

Reinstall all removed components in reverse
order of disassembly.

8.

Reprogram the radio presets.

TSB #: 23-01-042H

Page 6 of 6