GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6596
URGENT - DISTRIBUTE IMMEDIATELY
Date:

June 1, 2023

Subject: N232399102 - Customer Satisfaction Program
Reimbursement for Missing Seat Functions
Models: 2022 and 2023 Buick Envision
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction Program N232399102
today. The total number of U.S. vehicles involved is approximately 8. Please
see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on June 15, 2023.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated June 1, 2023. A Stock VIN list is not included as our records show there
are no vehicles in dealer new inventory.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Customer Satisfaction Program
N232399102 Reimbursement for Missing Seat Functions
Release Date:
Attention:

June 2023

Revision:

00

This program is in effect until June 30, 2025.

Make

Model

Buick

Envision

Model Year
From
To
2022
2023

RPO

Description

Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2022 - 2023 model year Buick Envision vehicles may have a condition in which the customer
was overcharged for a driver seat massage, a driver 4-way power lumbar, and a front passenger 4-way
power lumbar that were not included.
Dealers will provide the customer with a reimbursement check in the amount of $350 USD.

Parts
No parts are required for this repair.
Warranty Information
Labor
Operation
9106828
*

Description
Customer Reimbursement Check Issued

Labor
Time
N/A

Trans.
Type
ZFAT

Net
Item
*

Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. The amount identified in Net Item is
the $350.00 dealer check issued to a customer. Record the check number in the Invoice Number field. Record the
VIN on the check. Submit $20.00 administrative allowance in Net/Admin Allowance.

Service Procedure
Important: Dealers are to verify these three pieces of information prior to issuing a reimbursement check:
•
•
•

Original Owner Letter provided by General Motors.
Vehicle registration.
Driver’s license or state ID, verify that it matches the registration and owner letter.

Issue the customer a reimbursement check in the amount of $350.00. Record the check number in the Invoice Number
field and record the VIN on the check.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through June 30, 2025. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through June 30, 2025, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.

Copyright 2023 General Motors. All Rights Reserved.

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Customer Satisfaction Program
N232399102 Reimbursement for Missing Seat Functions

Dealer Reports – For USA
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Customer Notification
USA - General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this
bulletin).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Customer Satisfaction Program
N232399102 Reimbursement for Missing Seat Functions
June 2023
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2022 - 2023 model year Buick Envision was invoiced with a driver seat massage, a driver 4way power lumbar, and a front passenger 4-way power lumbar that were not available at the time of vehicle purchase.
Your satisfaction with your Envision is very important to us, so we are announcing a program to correct this issue.
What We Will Do: Your GM dealer will provide you a reimbursement check in the amount of $350 USD. This
reimbursement is available to you until June 30, 2025.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to begin the reimbursement process. Please provide this customer letter, your driver’s license or state ID, and
vehicle registration to the dealer to receive your reimbursement check.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Buick
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-521-7300
1-866-467-9700
1-866-467-9700
1-866-467-9700

Text Telephones (TTY)
711 / 1-800-833-2438

We truly appreciate you taking the time to help us process the reimbursement check for your vehicle as we know your
time is valuable. We want you to know that we will do our best, throughout your ownership experience, to ensure that
your Buick Envision vehicle provides you many miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N232399102

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