Daimler Truck
North America LLC

Field Service Campaign

May 2023
SF668 A-F

Subject: ICU4Me Cluster Assembly Liquid Crystal Display
Models Affected: Specific model years 2022-2023 Freightliner
122SD; and Western Star 4700SB, and 4700SF vehicles, manufactured from January 5, 2022, through February 10, 2023.

General Information
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned
subsidiary, Western Star Truck Sales Inc., is initiating Field Service Campaign SF668 A-F to modify the vehicles
mentioned above.
If the ICU4Me cluster assembly is flashed in the aftermarket, it will result in the liquid crystal display (LCD)
going blank.
The ICU4Me cluster assembly will be inspected and replaced if necessary.
There are approximately 3,618 vehicles involved in this campaign.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a
vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.
Please contact Warranty Campaigns for consideration of additional charges prior to performing the repair.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR261).

Replacement Parts
Replacement parts are now available and can be obtained by ordering the part number(s) listed below from your
facing Parts Distribution Center (PDC).
If our records show your dealership has ordered any vehicle(s) involved in campaign number SF668, a list of the
customers and vehicle identification numbers will be available by using the OWL app, located on the DTNA Portal.
Please refer to this list when ordering parts for this campaign.
Table 1 - Replacement Parts for SF668
Campaign
Number

Part Number

Part Description

Qty.

SF668 A
SF668 B
SF668 C
SF668 D
SF668 E
SF668 F
ALL GROUPS

A06-96827-203
A06-96827-223
A06-96827-403
A06-96827-423
A06-96828-304
A06-96828-324
WAR261

CONFIG-ICU4ME,24U,US,BLK
CONFIG-ICU4ME,24U,NAFTA,BLK
CONFIG-ICU4ME,24U,US,BRT
CONFIG-ICU4ME,24U,NAFTA,BRT
CONFIG-ICU4ME,US,BRT,WST
CONFIG-ICU4ME,NAFTA,BRT,WST
BLANK COMPLETION STICKER

1
1
1
1
1
1
1

Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Page 1

Daimler Truck
North America LLC

Field Service Campaign

May 2023
SF668 A-F

Labor Allowance
Table 2 - Labor Allowance
Campaign
Number

Procedure

Time Allowed
(hours)

SRT Code

Corrective Action

SF668 A-F

Inspect ICU
Inspect, Replace, & Program ICU

0.2
0.6

996-F153A
996-F153B

06-Inspect
12-Repair Recall/Campaign

IMPORTANT: When the campaign has been completed, locate the base completion label in the appropriate location on the vehicle, and attach a gray completion sticker (Form WAR261). If the vehicle does not have a base
completion label, clean a spot on the appropriate location of the vehicle, and attach a base completion label
(Form WAR259) prior to attaching the completion sticker.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
• Claim type is Field Service Campaign.
• In the Campaign field, enter the campaign number and appropriate group code (SF668-A, SF668-B, etc.).
• In the Primary Failed Part field, enter 25-SF668-000.
• In the Parts section, enter the appropriate part number(s) as shown in the Replacement Parts Table.
• In the Labor section, enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-6010A for 0.3 hours.
• The VMRS Component Code is F99-999-005 and the Cause Code is A1 - Campaign.
• This Field Service Campaign will terminate on May 31, 2024. Dealers will be notified of any changes to
the termination date via an Important Campaign Information (ICI) letter posted on the DTNA Portal.
IMPORTANT: OWL must be viewed prior to beginning work to ensure the vehicle is involved and the campaign
has not previously been completed. Also, check for a completion sticker before beginning work.
All claims must be submitted within 30 days of the repair and within 30 days of the termination date of the
campaign. U.S. and Canadian Dealers: All excess inventory to be returned to the PDC following the conclusion
of the campaign must be returned in resaleable condition to the Memphis PDC within 90 days from the
termination date. Please submit a PAR to request return to the Memphis PDC. (Canadian dealers should return
the kits to their facing PDC.) Export Distributors: Excess inventory is not returnable.
For questions, U.S. and Canadian dealers, contact the Warranty Campaigns Department using the Warranty
Support Center (WSC) app located on the DTNA Portal. Export distributors, submit a WSC inquiry or contact
your International Service Manager.

Page 2

Daimler Truck
North America LLC

Field Service Campaign

May 2023
SF668 A-F

Copy of Notice to Owners
Subject: ICU4Me Cluster Assembly Liquid Crystal Display
Daimler Truck North America LLC (DTNA), on behalf of its Freightliner Trucks division, and wholly owned
subsidiary, Western Star Truck Sales, Inc., is initiating Field Service Campaign SF668 A-F to modify specific
model years 2022-2023 Freightliner 122SD vehicles; and Western Star 4700SB, and 4700SF vehicles,
manufactured January 5, 2022, through February 10, 2023.
If the ICU4Me cluster assembly is flashed in the aftermarket, it will result in the liquid crystal display (LCD)
going blank.
The ICU4Me cluster assembly will be inspected and replaced if necessary.
Please contact an authorized DTNA dealer to arrange to have the campaign performed and to ensure that parts
are available at the dealership. The campaign will take approximately one hour and will be performed free of
charge. To locate an authorized dealer, search online at NorthAmerica.DaimlerTruck.Com/Contact-Us. Scroll
down to “Locate a Dealer,” and select the appropriate brand.
This Field Service Campaign will terminate on May 31, 2024. Please make sure the campaign is completed
prior to this date. Work completed after this date will be done at the customer’s expense.
As stated in the terms of your express limited warranty, DTNA will not pay for any damage caused by failure to
properly maintain your vehicle. DTNA considers the work necessary under this campaign to be proper
maintenance and will, therefore, not pay for any damage to your vehicle caused by your failure to have the
repairs that are the subject of this campaign performed in a reasonable time.
Contact the Warranty Campaigns Department at (800) 547-0712, from 7 a.m. to 4 p.m. Pacific Time, Monday
through Friday, e-mail address [email protected], or the Customer Assistance
Center at (800) 385-4357, if you have any questions or need additional information.

WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Page 3

Daimler Truck
North America LLC

Field Service Campaign

May 2023
SF668 A-F

Work Instructions
Subject: ICU4Me Cluster Assembly Liquid Crystal Display
Models Affected: Specific model years 2022-2023 Freightliner
122SD; and Western Star 4700SB, and 4700SF vehicles, manufactured from January 5, 2022, through February 10, 2023.

Instrument Cluster Unit (ICU4Me) – Inspection, Replacement, and
Programming
1.

Check the base label (Form WAR259) for a completion sticker for SF668 (Form WAR261) indicating this
work has been done. The base label is usually located on the passenger-side door, about 12 inches (30
cm) below the door latch. If a completion sticker is present, no work is needed. If there is no sticker, proceed to the next step.

2.

Park the vehicle on a level surface, shut down the engine, and set the parking brake. Chock the tires.

3.

Check the existing ICU4Me hardware and software part numbers using DiagnosticLink®.
3.1

Connect an RP1210B-compliant vehicle diagnostic adaptor to the diagnostic connector on the vehicle.

3.2

Connect the other end of the RP1210B-compliant vehicle diagnostic adaptor to the laptop.

3.3

Open DiagnosticLink.

IMPORTANT: Make sure that DiagnosticLink is updated to the latest version (8.17 SP1 at the time of publication, or newer) before programming the vehicle. To update DiagnosticLink, from the menu bar, select
‘Tools,’ then select ‘Update’ from the dropdown menu.

Page 4

Daimler Truck
North America LLC

Field Service Campaign

May 2023
SF668 A-F

3.4

Go to the ‘Identification’ tab, then expand ‘ICU4ME - Instrument Cluster Unit 4Me.’ See Fig. 1.

3.5

Under ‘Device Information,’ locate the ‘Hardware Part Number’ and the ‘Software Part Number.’
See Fig. 1.

A
B

C

03/22/2023

f121363

A. Go to the ‘Identification’ tab.
B. Expand ‘ICU4ME - Instrumentation Cluster Unit
4Me.’

C. Check the hardware and software part numbers.
Fig. 1, Checking the Hardware and Software Part
Numbers in DiagnosticLink

3.6

Compare the part numbers shown in Fig. 1 to those listed in Table 1.
Do the hardware and software part numbers displayed in DiagnosticLink match the part numbers
listed in Table 1?
YES → No further work is required. Go to step 9, on page 17, and use the inspection-only SRT.
NO → Go to step 4, on the next page.
Population

Hardware Part Number

Software Part Number

SF668 A-D
SF668 E-F

06-83478-101
06-84378-103

A038 448 93 21 ZGS XXX
A038 448 94 21 ZGS XXX

Table 1, Hardware and Software Part Numbers

Page 5

Daimler Truck
North America LLC

Field Service Campaign

May 2023
SF668 A-F

4.

Upload the parameters from the existing ICU4Me to the server.
4.1

Go to the ‘Parameters’ tab. See Fig. 2.
DiagnosticLink will read the parameters of the connected ECUs. Wait until the ‘Reading parameters’
bar indicates this process is complete.

1

2

03/22/2023

1. ‘Parameters’ Tab

f121364

2. ‘Reading Parameters’ Bar
Fig. 2, Reading the Device Parameters