NHTSA ID Number: 10237043
Manufacturer Communication Number: B22-014
TSB/Document Date: 2023-05-31
Summary
Service Bulletin - The rear windshield glass is shattered or broken with no external impact due to an incorrect specification for the rear defroster grid.
Service Bulletin
22-014
May 20, 2023
Version 3
Rear Windshield Glass Shattering
Supersedes 22-014, dated October 28, 2022, to revise the information highlighted in yellow.
AFFECTED VEHICLES
Year
Model
VIN Range
2019
RDX
ALL
ALL
2020
RDX
2WD
5J8TC1H...L000001 Thru 5J8TC1H...L020269
2020
RDX
AWD
5J8TC2H..LL000001 Thru 5J8TC2H..LL039430
REVISION SUMMARY
Under WARRANTY CLAIM INFORMATION, the Description and Flat Rate Time was changed.
SYMPTOM
The rear windshield glass is shattered or broken with no external impact.
POSSIBLE CAUSE
Incorrect specification for the rear defroster grid.
CORRECTIVE ACTION
Inspect and replace the rear windshield glass.
PARTS INFORMATION
Part Name
Part Number
Quantity
Rear Windshield Glass
73211-TJB-A02
1
Rubber Windshield Dam
73127-TY0-000
2
Rubber Windshield Dam RR
73212-TJB-A01
4
Windshield Spacer B, RR
73222-SR4-000
1
CLIENT INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Acura
automobile dealer.
©
2023 American Honda Motor Co., Inc. — All Rights Reserved
Page 1 of 2
WARRANTY CLAIM INFORMATION
The normal warranty applies.
Operation
Number
Description
Flat Rate
Time
Defect
Code
Symptom
Code
Template
ID
Failed Part Number
832120
Replace the rear
windshield glass
(includes cleaning of
broken glass).
3.5 hr
01801
03217
B22014A
73211-TJB-A02
Skill Level: Repair Technician
INSPECTION PROCEDURE
•
Make sure that the vehicle’s front/rear bumper, tailgate, and rear wiper do not have any visual damage.
•
Check the tailgate alignment. Make sure it opens and closes properly.
•
If there are no signs of damage to the bumpers, tailgate, wiper, or alignment issues, and the tailgate opens and
closes properly, go to the REPAIR PROCEDURE and replace the rear windshield glass.
REPAIR PROCEDURE
Replace the rear windshield glass. Refer to the service information> enter keyword Rear Window, then select Rear
Window Area from the list.
END
Page 2 of 2
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TSB/Document ID: B22-014
Replacement Service Bulletin Number:
MFR Communication Date: 2023-05-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: VISIBILITY
MFR Component System:
MFR Component Subsystem:
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