FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
VOLUME 9, ISSUE 3

Published April 5, 2023

UPDATE FROM WARRANTY OPERATIONS
Hello Team,
First, thank you to the 46% of dealerships that have a FFV score of 94 or higher. With almost half achieving it
today, we need everyone doing it to reach Best in Class.
Did you know that dealers that have between 92.5% and 94% Fixed First Visit (FFV) overall, on average exhibit an
FFV score of less than 88% for customer visits where the service required is a repair to the vehicle as opposed to
Maintenance work? While it is important to take care of those Maintenance customers, we need to keep in mind
that vehicles coming in for Warranty Work and Customer Pay repairs can be difficult to diagnose and repair.
It's important to pay extra attention to these repairs and ensure that you follow the service procedures, Technical
Service Bulletins and take the time to diagnose these vehicles. This leads to a higher overall Fixed First Visit and
more importantly a satisfied customer that does not need to return.

Thank you,

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
VOLUME 9, ISSUE 3

Pre-Authorization LOP Selection
When entering a Pre-Authorization, not all
repair LOPs from the DealerCONNECT LOP tree
are available in the LOP Description drop down.
If the LOP from DealerCONNECT LOP is not

available in the Pre-Authorization drop-down,
please use the closest LOP from the drop-down
menu.

Sample of DealerCONNECT LOP tree showing correct LOP is 21-00-60

Drop down menu missing LOP (Use 21-00-06)

VIN vs Claim Number
As a reminder, when submitting an inquiry to
WIC, dealers must include the last 8 digits of
the VIN (not the claim number) for the agent to
be able to assist the dealer. Many dealers
assume claims can be retrieved by claim
number, which is not possible. FCA systems
store all claim data by the VIN. When a dealer
provides only the claim number, the agent is not

able to assist with the question. Providing
accurate details helps ensure your inquiry will
be handled properly. This applies to all WIC
Inquires such as Mopar registration, LOP
inquiry, warranty coverage, etc. Remember,
the better the question details, the quicker the
answer.

Maximus Battery Charger Software Update
Please remember to update your Maximus
Battery Charger to the latest Software level

2-34. If there is an issue with the update,
please contact E-XTEQ at 1-877-453-3265.

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
VOLUME 9, ISSUE 3

What is the Correct Date to Use for “Date Completed”?
Date completed is when the repair was
completed, not when the RO was closed. It is
important to make sure the date completed is
accurate to support claim processing. Many
claims are being rejected due to the wrong
“date completed” being entered on claims
related to the battery charge at FSI. For
example, dealers are saying the date completed
is March 12, 2023, but the claim system sees
that the vehicle has an In-Service Date of
March 10, 2023. When questioned why the
battery charge was completed after the vehicle
was delivered, the answer is “the charge was

actually completed on the 10th, we just didn’t
close the RO until the 12th, so that is the date we
used”. Using a date after the vehicle was sold
is causing the system to see a repair after the
sales date and rejecting the claim.
Using the date the RO was closed, rather than
the date the repair was completed also builds
days out of service, which is not accurate.
Please make sure the correct date the repair
was completed is being used to assist with
accurate repair reporting.

Battery Charge Timing
VINs on the battery recharge list are to be
recharged to the 80% within 10 days of being
added to the recharge list. Some dealers are
opening an RO when the VIN shows on the list,
but are not completing the recharge until 20 to

30 days later. Please make sure the battery
maintenance is being completed within the
recommended time to the minimum charge to
avoid rejected battery claims.

MVP Claims With Message Code RB3
As MVP continues to move towards a post
authorization process, Lifetime, engine, and
transmission assemblies will continue to follow
the pre-authorization process. Non-Lifetime
claims with message code RB3 will now require
post authorization.

MVP claims with message code RB3 will
require the dealer to request authorization
using RA. To assist with quick claim processing,
please make sure claims submitted to RA have
detailed claim support such as 3C’s, a copy of
the RO, tech notes, time punches, copy of
rental agreement, etc.

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
VOLUME 9, ISSUE 3

Lifetime Claim Support
As a reminder, all Lifetime claims for Warranty
and MVP require proof of current ownership.
Lifetime coverage is based on current
ownership and is not transferable to future
owners. This coverage also does not apply to

vehicles in dealer’s used vehicle inventory.
Please remember to provide the proof of
current ownership that the dealership used to
confirm coverage at time of write up to the
agent at the Warranty Contact Center.

PH1 – Parts Price Claimed Is Invalid
PH1 message code sets on a claim when
dealers attempt to adjust the part pricing. If a
dealer attempts to change a part to “no
charge”, the claim system will automatically
assume it was a mistake and apply the part
price. This update to the part price causes the

PH1 message code. To adjust the price of a
part, for example to make a part no charge on a
Mopar continuation claim, use the adjustment
field on the Total tab. Please make sure all PH1
message codes are corrected before the claim
is submitted for review in RA.

Flash Communication for PTSC Submissions
For all Powertrain Pre-Authorization requests,
it is now necessary to add a current dated
Vehicle Scan Report (VSR) into the Affected
Area Image 1 spot. For the VSR, there is no
need to print or scan the document. Change

the printer option to a PDF file (.pdf), saving it to
a desktop. From the same computer, attach
the saved .pdf file using the Browse tab. Place
the VSR in the Affected Area Image 1 spot.

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
VOLUME 9, ISSUE 3

New Labor Operation Number for Modules Reset With a Verified
Concern
In the interest of clarifying the proper LOP to
use for a Module Reset, we have created a new
LOP (08-19-XX-40) - “Reset Module Unit to
clear active Concern/Issue” (see screen print
below). This LOP should be used when there is
a customer concern that has been verified and

is corrected by a Module Reset. This should be
used before replacing any module. If there is
no actual verified concern, the diagnostic LOP
85-41-XX-XX “No Trouble Found” (for the
appropriate Area) should be used, even if a
Module reset is performed.

Small Leak Verification Test Claim Entry Requirement – Coming
Soon
Coming at the end of April or early May, there
will be a new message code (CF3 - Small Leak
Verification Test must be performed with
wiTECH before and after repair for DTC P0456.
The test results are missing or the test failed).

This message code is to verify that the
evaporative emissions system test is ran to
verify that the leak is fixed. If the test is not run
or if the test fails, GCS will set the CF3 Message
Code on the claim.

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
VOLUME 9, ISSUE 3

MY 2021 - 2023 Jeep Wrangler (JL) PHEV – Fuel Filler Housing
We are finding corrosion in the electrical
connectors for the Jeep Wrangler (JL) PHEV
versions. The Fuel Filler Door has an electrical
release that includes an electrical actuator to
open the Fuel Filler Door. The release button
(located below the headlight switch) is shown in
the photo on the right.

It is very important to not use a high-pressure
water spray in the open fuel door, as this can
cause water to damage the Door Actuator

electrical connections and lead to an issue with
the Fuel Filler Door operation.

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
VOLUME 9, ISSUE 3

MY 2019 – 2023 – RU/ LX/ LA/ LD/ DS/ KL/ WK/ WD - Servicing
Analog Backup Cameras for Blurry Image
When inspecting a camera for a blurry image,
verify that the lens does not have any
scratches and has been cleaned. Also, verify if
the camera is an analog or digital. Analog
cameras have a much lower quality image
compared to newer digital cameras and the
customer may believe the image is blurry due to
the limitations of the camera itself.
Replacement of a blurry analog camera will
most likely not improve the image quality and

cause the customer to be dissatisfied with the
repair.
When testing for a blurry image, ensure the lens
is clear of scratches/debris and make sure to
examine the image in an indoor setting. Analog
cameras may show a degraded image in certain
lighting environments.
Analog and digital cameras can be identified by
the type of connector they have.

Analog is seen on the left and digital is on the right.

The quality of the image may vary in different
vehicles.

Below is a range of images that we currently
expect from an analog camera.

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
VOLUME 9, ISSUE 3

MY 2022 - 2023 All Models – Speaker BSR
We have seen several speakers returned that
test perfect when tested. When experiencing
audio BSR issues, check the clips on the door

Door Clip Locations
Please use care when removing the door trim
for speaker retention. Check that the white
clips are the ones being used. Production is no
longer using green clips. If green clips are
found, replace the green clips with the new
white clips, as that is the most likely cause of
the BSR the customer experiences. (Figure 1)

Figure 1. Green vs White Clips
To avoid unnecessary speaker replacements
for other BSR issues, please refer to Service
library to check for Technical Service Bulletins,
processes, and diagnosis.

trim panels, foam replacements, window
cables and the plastic on the sheet metal for
issues before replacing speakers.

Door Foam Installation Locations
Through testing, we have determined that
improper clip placement was causing buzzes,
rattles, and crackles in the door trim. When
removing the trim, the two-stage clip can come
off with the inner and outer piece. (Figure 2)

Figure 2. Two stage clips
Speaker claims for a BSR, that are tested to be
found working as designed may be charged
back for an over repair.