STEL LEAN TIs Technical Service Bulletin (TSB)
ee Flash: Instrument Panel Cluster (IPC) Updates
REFERENCE: TSB: 08-086-23 April 13, 2023 REVISION:
GROUP 08 - Electrical
VEHICLES 2023 (D2) RAM 3500 Pickup MARKET APPLICABILITY:
AFFECTED: 2023 (DD) RAM 3500 Cab Chassis
2023 (DP) RAM 4500/5500 Cab Chassis BINA BIMEA
2023 (DF) RAM 3500 <10K LB. Chassis ISA EXJIAP
2023 (DJ) RAM 2500 Pickup EE XJCH
2023 (DX) RAM Truck (Mexico)
This bulletin applies to vehicles built on or before February 20, 2023
(MDH 0220XX) equipped with a Cluster 3.5” TFT Color Display (Sales
Code JAK).
CUSTOMER Customers may comment on the following:
SYMPTOM: e When customer turn on the vehicle after deep sleep, wrong splash screen appears.
CAUSE: IPC Software
REPAIR SUMMARY:
This bulletin involves reprogramming the IPC with the latest available software.
CLAIMS DATA:
Labor Operation No: Labor Description Skill Category el team Ey
18-19-47-DV Module, Instrument 6 - Electrical and Body 0.4 Hrs.
Panel Cluster (IPC) - Systems
Reprogram
(0 - Introduction)
The dealer must use failure code CC with this Technical Service Bulletin.
e If the customer’s concern matches the SYMPTOM identified in the Technical Service Bulletin, failure
code CC is to be used.
e When utilizing this failure code, the 3C’s (customer’s concern, cause and correction) must be provided
for processing Technical Service Bulletin flash/reprogramming conditions.
DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in DealerCONNECT/
Service Library, verify all related systems are functioning as designed. If DTCs or symptom conditions, other
than the ones listed above are present, record the issues on the repair order and repair as necessary
before proceeding further with this bulletin.
If the customer describes any of the symptoms listed above in the customer symptom section, perform the
Repair Procedure.
SPECIAL TOOLS/EQUIPMENT:
Description Ref. No. Notes
wiTECH or Equivalent Pe

08-086-23 -2-

REPAIR PROCEDURE:

NOTE: Install a battery charger to ensure battery voltage does not drop below 13.2 volts. Do not

allow the charging voltage to climb above 13.5 volts during the flash process.

NOTE: If this flash process is interrupted/aborted, the flash should be restarted.

1. Reprogram the IPC with the latest software. Detailed instructions for flashing control modules using the
wiTECH Diagnostic Application are available by selecting the application’s “HELP” tab.

2. Clear all DTCs that may have been set in any module due to reprogramming. The wiTECH application
will automatically present all DTCs after the flash and allow them to be cleared.

POLICY:

Reimbursable within the provisions of the warranty.

transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.