Internal

Technical Service Bulletin (TSB)
Transmission Wiring Connector Short
Extension XE1

REFERENCE:

TSB: 21-008-23
GROUP 21 - Transmission and
Transfer Case

VEHICLES
AFFECTED:

2017 - 2023 (RU) Chrysler Pacifica
This bulletin applies to vehicles built on or after August 12, 2016
(MDH 0812XX) and on or before December 27, 2022 (MDH 1227XX)
equipped with a 3.6L V6 Hybrid Engine (Sales Code EH3) and a eFlite
Si-eVT Transmission (Sales Code DFQ).

Date:

April 5, 2023

Warranty

REVISION: –

MARKET APPLICABILITY:
HNA
□MEA
□SA

□IAP

□EE

□CH

CUSTOMER
SYMPTOM:

Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation,
a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:
• P0A3F - Drive Motor A Position Sensor 1 Circuit.
• P0A43 - Drive Motor A Position Sensor Circuit Intermittent.
• P0A45 - Drive Motor B Position Sensor 1 Circuit.
• P0C1A - Drive Motor B Torque Delivered Performance.
Customers may also comment on the following:
• Vehicle is in limp mode.
Module flashes are also required for this Repair Procedure to be effective, the following modules are to
be updated:
• Hybrid Control Processor (HCP).
• Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM).

CAUSE:

Internal wiring harness connector short.

REPAIR SUMMARY:
This bulletin involves replacing the transmission.
CLAIMS DATA:
Labor Operation No:

Labor Description

Skill Category

Labor Time

21-00-06-9C

Single Input - Electrically
Variable Transmission
(SIEVT) with 3.6 liter
engine - Replace
(3 - Highly Skilled)

2 - Transmission and
Transfer Case

7.1 Hrs.

Failure Code

CC

Customer Concern

Labor Operation No:

Labor Description

Skill Category

Labor Time

07-FF-01-50

Coolant, Engine Drain
and Fill
(3 - Highly Skilled)

2 - Transmission and
Transfer Case

0.3 Hrs.

02-00-03-50

Toe Adjustment / Steering Wheel Center
(3 - Highly Skilled)

2 - Transmission and
Transfer Case

A/T

RELATED LOPS:

21-008-23

-2-

DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in DealerCONNECT/
Service Library, verify all related systems are functioning as designed. If DTCs or symptom conditions, other
than the ones listed above are present, record the issues on the repair order and repair as necessary
before proceeding further with this bulletin.
If the customer describes any of the symptom listed above in the customer symptom section, perform the
Repair Procedure.
SPECIAL TOOLS/EQUIPMENT:
Description

Ref. No.

wiTECH or Equivalent

–

Notes

SPARE PARTS:
Qty

Part No.

Description

Notes

1

68490840AB

Si-eVT Transmission

Transmission comes
pre-filled with transmission fluid (reinstall
existing PIM)

1

6503210

Screw, Hex Flange Head
- M10 x 1.5 x 35

Steering Shaft/Gear
Pinch Bolt

2

06104414AA

Bolt, Hex Head - M10 x
1.5 x 30

Shear Bracket Bolts (4
Pack)

2

68470042AA

Hardware Kit

Lower Ball Joint Pinch
Bolt and Nut

2

06509298AA

Hex Flange Lock - M22 x Hub Nuts
1.50

9

68382486AA

Bolt, Hex Flange Head M8 x 1.25 x 13.0

Flexplate Bolts

1

68272788AA

Gasket, Inverter Module

Transmission to PIM
Gasket

(AR)

68163848AB

Antifreeze, Coolant - Gal- Power Electronics Coollon
ant Gallon

REPAIR PROCEDURE:
NOTE: Check STAR Parts to determine if a STAR Case must be created to order the transmission.
NOTE: The HCP and AHCP must be updated to the latest available software at the conclusion of this
repair procedure. Refer to all applicable published technical service bulletins for detailed
repair procedures and labor times regarding updating the HCP and AHCP software.
1. Replace the transmission. Refer to the detailed service procedures available in DealerConnect/Service
Library under: 21 - Transmission and Transfer Case / Automatic - Si-eVT / Removal and Installation.
2. Clear all DTCs that may have been set.
3. Verify the HCP and AHCP are also programmed with the latest available software. Refer to all applicable
published service bulletins for detailed repair procedures and labor times regarding updating the HCP
and AHCP software.

-3-

21-008-23

POLICY:
Vehicles included in this Technical Service Bulletin have a Warranty Extension to ten years or unlimited miles
from the In Service Date of the Class Vehicle. See Warranty Bulletins: U.S. D-23-07, Puerto Rico ID-23-07
and Canada SAB 2023-09 for details associated with the Warranty Extension.
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.