Revision 1 April 2023
Dealer Service Instructions for:

Customer Satisfaction Notification Y65
Engine Stop/Start
NOTE: Added additional information in repair section and additional step
(17) for testing auxiliary battery. Additional LOP time for health testing
auxiliary battery.

Remedy Available
2017 - 2018 (RU) Chrysler Pacifica
NOTE: This campaign applies only to the above vehicles equipped with a 3.6L
engine with Engine Stop/Start (sales code ERC).
NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may be in dealer used vehicle
inventory. Dealers should complete this campaign service on these vehicles
before retail delivery. Dealers should also perform this campaign on vehicles in
for service. Involved vehicles can be determined by using the VIP inquiry process.

Subject
The Engine Stop/Start (ESS) feature on about 165,409 of the above vehicles may
be inoperable. A message stating “Stop/Start Required Fault Detected” may
display on the Electronic Vehicle Information Center (EVIC) or the “Service Auto
Start/Stop” light may illuminate.

Repair
Reprogram the Powertrain Control Module (PCM) with updated software.
Health test Auxiliary Battery.
© Copyright 2021, FCA US LLC, All Rights Reserved

(kka)

Customer Satisfaction Notification Y65 – Engine Stop/Start

Parts Information

No parts are required to perform this service procedure.

Parts Return
No parts return required for this campaign.

Special Tools
The following special tools are required to perform this repair:
➢ NPN

wiTECH MicroPod II

➢ NPN

Laptop Computer

➢ NPN

wiTECH Software

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Customer Satisfaction Notification Y65 – Engine Stop/Start

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Service Procedure
Powertrain Control Module Reprogramming Procedure
NOTE: The wiTECH scan tool must be used to perform this customer
satisfaction notification. If the PCM is aborted or interrupted during
reprogramming, it must be restarted. The PCM software must be at the
latest software calibration level after completing this customer satisfaction
notification.
1. Open the hood and install a battery charger. Verify that the charging rate
provides 13.0 to 13.5 volts. Do not allow the charger to time out during the
flash process. Set the battery charger timer (if so equipped) to continuous
charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt
meter may not be sufficiently accurate. Voltages outside of the specified
range will cause an unsuccessful flash. If voltage reading is too high, apply
an electrical load by activating the park or headlamps and/or HVAC
blower motor to lower the voltage.
2. Connect the wiTECH micro pod II to the vehicle data link connector.
3. Place the ignition in the “RUN” position.
4. Open the wiTECH 2.0 website.
5. Enter your “User id” and “Password” and your “Dealer Code”, then select
“Sign In” at the bottom of the screen. Click “Accept”.
6. From the “Vehicle Selection” screen, select the vehicle to be updated.

Customer Satisfaction Notification Y65 – Engine Stop/Start

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Service Procedure [Continued]
7. From the “Action Items” screen, select the “Topology” tab.
8. From the “Topology” tab, select the “PCM” module icon.
9. From the “Flash” tab, compare the “Current Electronic Control Unit (ECU)
Part Number” with the “New ECU Part Number” listed.
➢ If the “Current ECU part Number” is the same as the “New Part
Number”, proceed to Step 14.
➢ If the “Current ECU part Number” is NOT the same as the “New Part
Number”, continue with Step 10.
10. From the PCM tab, select the latest PCM flash part number. Read the flash
special instructions page. Select “OK” to continue.
11. From the flash ECU agreement page, agree to terms by checking the box.
12. Select “Flash ECU” and then follow the wiTECH screen instructions to
complete the flash.
13. Confirm the software is at the latest available calibration level.
14. Click “View DTCs”, select “Clear All DTCs”, click “Continue” and then click
“Close”.
15. Place the ignition in the “OFF” position and then remove the wiTECH micro
pod II device from the vehicle.
16. Remove the battery charger from the vehicle.
17. Health test the auxiliary battery at the battery posts with the GR8 battery tester
or equivalent. Follow all the Instruction Manual directions.
NOTE: If the auxiliary battery health test fails notify the customer, this CSN
will NOT cover the replacement of the auxiliary battery.
18. Close the vehicle hood.
19. Return the vehicle to the customer.

Customer Satisfaction Notification Y65 – Engine Stop/Start

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Complete Proof of Correction Form for California Residents
This campaign is subject to the State of California Registration
Renewal/Emissions Recall Enforcement Program.
Complete a Vehicle
Emission Recall Proof of Correction Form (Form No. 81-016-1053) and supply it
to vehicle owners residing in the state of California for proof that this campaign
has been performed when they renew the vehicle registration.
Process Steps to obtain the California Proof of Correction form:
a. Access the “DealerCONNECT” website.
b. Select the “Service” tab.
c. Under the “Publications” heading, select the “ePublishing” link.
d. Sign in using your Dealer Code and Password.
e. Select the “Proof of Correction form”.

Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation
Number

Time
Allowance

Inspect PCM software

18-Y6-51-81

0.2 hours

Inspect and reprogram PCM and
Health test auxiliary battery

18-Y6-51-82

0.5 hours

NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Customer Satisfaction Notification Y65 – Engine Stop/Start

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Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.
Dealers are encouraged to consider alternative scheduling and servicing
approaches for this campaign. This repair does not require hoists or other full
service facility special equipment and is a Chrysler Mobile Service approved
repair.

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch, those with a phone number,
city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Customer Satisfaction Notification Y65 – Engine Stop/Start

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Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
Engine Stop/Start

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

Y65

Dear [Name],

LOGO

At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.

VEHICLE PICTURE

We are recommending the following improvements be performed on certain [2017 – 2018
Model Year (RU) Chrysler Pacifica] vehicles equipped with a 3.6L engine with Engine
Stop/Start feature.

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM / Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN Y65.

WHY DOES MY VEHICLE NEED REPAIRS?
The powertrain control module software may cause the Engine Stop/Start (ESS) feature on
your vehicle to be disabled. A message stating “Stop/Start Required Fault Detected” may
display on the Electronic Vehicle Information Center (EVIC) or the “Service Auto Start/Stop”
light may illuminate.
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will reprogram the powertrain control module. The estimated repair time is about a half hour.
In addition, your dealer will require your vehicle for proper check-in, preparation, and checkout during your visit, which may require more time. Your time is important to us, so
we recommend that you schedule a service appointment to minimize your inconvenience.
Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
CALIFORNIA RESIDENTS
The State of California requires the completion of this emission recall repair prior to vehicle
registration renewal. Your dealer will provide you with a Vehicle Emission Recall Proof of
Correction Form after the Customer Satisfaction Notification service is performed. Be sure to
save this form since the California Department of Motor Vehicles may require that you supply
it as proof that the Customer Satisfaction Notification has been performed.
In order to ensure your full protection under the emissions warranty provisions, it is
recommended that you have your vehicle serviced as soon as possible. Failure to do so could
be determined as lack of proper maintenance of your (vehicle or engine).
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.