April 2023
Dealer Service Instructions for:

Customer Satisfaction Notification 48A
12-Volt Battery Discharge
Remedy Available
2022 - 2023 (DS) Ram 1500 Pickup
NOTE: This campaign applies only to the above vehicles equipped with an
Electronic Shifter (sales code +XXU).
NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should complete this campaign service on these vehicles
before retail delivery. Dealers should also perform this repair on vehicles in used
vehicle inventory and those vehicles in for service. Involved vehicles can be
determined by using the VIP inquiry process.

Subject
The instrument panel cluster and the radio on about 38,255 of the above vehicles
may not shut off with the ignition in the “OFF” position which can cause the 12Volt battery to discharge.

Repair
Update the Electronic Shifter Module (ESM) software.
© Copyright 2023, FCA US LLC, All Rights Reserved

(kka)

Customer Satisfaction Notification 48A - 12-Volt Battery Discharge Page 2

Parts Information
No parts are required to perform this service procedure.

Parts Return
No parts return required for this campaign.

Special Tools
The following special tools are required to perform this repair:
➢ NPN

wiTECH MicroPod II

➢ NPN

Laptop Computer

➢ NPN

wiTECH Software

Customer Satisfaction Notification 48A - 12-Volt Battery Discharge Page 3

Service Procedure
NOTE: The wiTECH scan tool must be used to perform this customer
satisfaction notification. The wiTECH software is required to be at the
latest release level before performing this procedure. If the reprogramming
flash for the Electronic Shifter Module (ESM) is aborted or interrupted,
repeat the procedure. The ESM software must be at the latest software
calibration level after completing this customer satisfaction notification.
1. Install a battery charger and verify that the charging rate provides 13.0 to 13.5
volts. Do not allow the charger to time out during the flash process. Set the
battery charger timer (if so equipped) to continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger
voltmeter may not be sufficiently accurate. Voltages outside of the
specified range will cause an unsuccessful flash. If voltage reading is too
high, apply an electrical load by activating the park or headlamps and/or
HVAC blower motor to lower the voltage.
2. Connect the wiTECH micro pod II to the vehicle data link connector
3. Place the ignition in the “RUN” position.
4. Open the wiTECH 2.0 website.
5. Enter your “User id” your “Password” and your “Dealer Code”, then select
“Finish” at the bottom of the screen.
6. Starting at the “Vehicle Selection” screen, select the vehicle to be updated.
7. From the “Action Items” screen, select the “Topology” tab.
8. From the “Topology” tab, select the “ESM” module icon.
9. From the “Flash” tab, compare the “Current Electronic Control Unit (ECU)
Part Number” with the “New ECU Part Number” listed.
➢ If the “Current ECU part Number” is the same as the “New Part
Number”, proceed to Step 14.
➢ If the “Current ECU part Number” is NOT the same as the “New Part
Number”, continue with Step 10.

Customer Satisfaction Notification 48A - 12-Volt Battery Discharge Page 4

Service Procedure [Continued]
10. From the ESM tab, select the ESM flash part number. Read the flash special
instructions page. Select “OK” to continue.
11. From the “Flash ECU Agreement” page, agree to terms by “Checking the
Box”.
12. Select “Flash ECU” and then follow the wiTECH screen instructions to
complete the flash.
13. Once the software is confirmed to be at the latest available calibration level,
select “View DTCs”.
14. Select the “Clear All DTCs” tab, then click “Clear All DTCs” and then select
“Close”. It may be necessary to cycle the ignition OFF to RUN to clear the
codes.
15. Turn the ignition to the “OFF” position and then remove the wiTECH micro
pod II device from the vehicle.
16. Remove the battery charger from the vehicle.
17. Return the vehicle to the customer.

Customer Satisfaction Notification 48A - 12-Volt Battery Discharge Page 5

Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use one the following labor operation numbers and time allowances:
Labor Operation
Number

Time
Allowance

Inspect ESM software level

18-48-A1-81

0.2 hours

Inspect and reprogram the ESM with
updated software

18-48-A1-82

0.3 hours

NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.

Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.

Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.

Customer Satisfaction Notification 48A - 12-Volt Battery Discharge Page 6

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch, those with a phone number,
city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.

Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC

This notice applies to your vehicle,

CUSTOMER SATISFACTION NOTIFICATION
12-Volt Battery Discharge

[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX

48A

LOGO

VEHICLE PICTURE

Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2022 – 2023
Model Year (DS) Ram 1500 Pickup] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
The instrument panel cluster and the radio on your vehicle may not shut off with the ignition in
the “OFF” position which can cause the 12-Volt battery to discharge.

YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.

QR Code

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer
will reprogram the Electronic Shifter Module (ESM) with updated software. The estimated
repair time is about 30 minutes. In addition, your dealer will require your vehicle for proper
check-in, preparation, and check-out during your visit, which may require more time. Your
time is important to us, so we recommend that you schedule a service appointment to minimize
your inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.

Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN 48A.

Customer Assistance/Field Operations
FCA US LLC

Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371

[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.