TO: Dealer Principal, Service Manager, NO: D-23-07
Service Advisor, and Warranty Claims DATE: April 5, 2023
MOPAR. Administrator
SUBJECT: (XE1) eFlite Si-eVT
Hele eer 2017 - 2023 FOR: All U.S. Dealers
DS eeaa oan) All U.S. Business Centers

PURPOSE:
To announce a warranty extension on the elite Si-eVT Transmission (Sales Code DFQ) on the
following vehicles:

¢ 2017 - 2023 Chrysler Pacifica (RU)

Affected Vehicles:
This warranty extension bulletin applies only to vehicles equipped with a:

e 3.6L V6 Hybrid Engine (Sales Code EH3) and an eFlite Si-eVT Transmission (Sales
Code DFQ) built on or after August 12, 2016 (MDH 0812XX) and on or before
December 27, 2022 (MDH 1227XX)

NOTE: This warranty extension coverage period is 10 years / Unlimited miles from the
vehicle's In-Service Date.
TIMING:

Effective Immediately

ACTION:

Always check DealerCONNECT or WiADVISOR VIP to verify if a vehicle is involved in a warranty
extension. A vehicle involved in this warranty extension will display an (XE1) RU PHEV
Transmission message in VIP. If no (XE1) coverage message displays in VIP, the vehicle is not
in the scope of this warranty extension and no further action is required on your behalf.
Alltechnicians are required to familiarize themselves with Technical Service Bulletin 21-008-23
before replacing the Transmission on select vehicles.

The Global Claim System (GCS) will only honor the warranty extension coverages on the labor
operation number(s) in the Service Bulletin.

@ Sw D en BM

Owner Name
1234 Anywhere St
Anytown, St XXXXX
VIN: XXXXXXXXXXXXXXXXX
Dear (Name):
This letter is to inform you that the warranty period on your vehicle’s Transmission has been extended to
10 years / unlimited miles. This warranty extension on the Transmission applies to certain 2017 — 2023
Chrysler Pacifica vehicles. Our records show that you either own or lease one of the vehicles affected by
this warranty extension.
We are extending the warranty period on the Transmission because some of the vehicles within the
above referenced population may go into a limp mode and there may be a Malfunction Indicator Lamp
(MIL) illumination. If you are experiencing this condition now, or if you experience them in the
future, simply contact your dealer to have the appropriate repairs performed. Conversely, if you do
not experience this condition, then your Transmission is operating correctly and no repair is
necessary.
If you have already experienced this condition and previously paid for a repair, you may be eligible to
receive a reimbursement. Visit www.fcarecallreimbursement.com to submit an online
reimbursement request. You may also complete the enclosed Customer Reimbursement Claim Form
and send your original receipts, invoices and/or repair order to the following address for
reimbursement. Your claim will be acted upon within 60 days of receipt:
FCA US LLC Customer Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
Attn: Reimbursement
If you have questions or need any assistance, please contact your dealer or the FCA US LLC Customer
Care. FCA US LLC Customer Care is available 24 hours a day / 7 days a week. They can be reached
at: 1-800-247-9753 or 1-800-Chrysler.
Please keep this letter in your glove box along with your vehicle’s other warranty information for future
reference if necessary. This warranty extension applies only to the Transmission condition described
above; the other terms and the ““What’s Not Covered” items of your warranty remain the same as stated
in your Warranty Information book.
FCA US LLC is taking this action to demonstrate its commitment to your continued satisfaction.
FCA US LLC
@ a 7 O em BM