Polestar

Service and Parts Business

Quality Bulletin
TITLE:

Service Action S10223 - Forward Looking Camera (FLC2) Update
Model Year 2021-2023 Polestar 2
GROUP:

NO:

ISSUING DEPARTMENT:

CAR MARKET:

72

S10223

Product, Safety and Compliance

United States

REVISIONS:

ISSUE DATE:

STATUS DATE:

2023-04-13

2023-04-13

Page 1 of 3
BULLETIN REFERENCE
A.
B.
C.
D.
E.
F.
G.
H.
I.

SERVICE ACTION S10223 DESCRIPTION
VEHICLES INVOLVED
PORT VEHICLES
PARTS INFORMATION
OWNER NOTIFICATION
VEHICLES IN INVENTORY
SERVICE POINT RESPONSIBILTY
TECHNICIAN COMPETENCY REQUIREMENT
REIMBURSEMENT PROCEDURES & ALLOWANCE

A.

SERVICE ACTION S10223 DESCRIPTION

Polestar Automotive USA Inc. on behalf of Polestar Performance AB, have decided to launch Service
Action S10223 on certain model year 2021 – 2023 Polestar 2 vehicles.
Polestar investigations have identified that a software issue was introduced which may result in an
error when writing the encryption keys to the Forward-Looking Camera 2 (FLC2).
As a result, the software download may put the FLC2 in an unresponsive and unrecoverable state.
The corrective action will differ depending on the outcome of the software upgrade. Service Points are
to perform a Total Upgrade. If the download is successful, no further action is required. If the upgrade
is not successful, the FLC2 is to be replaced. Vehicles tagged for S10223 are not part of the current
Over-The-Air (OTA) deployment.
NOTE: We expect the failure rate of the camera to be low. The FLC2 camera should only be ordered/
replaced if the download fails. Service Points should not order parts for stock.
A total of 6 U.S. vehicles are eligible for this service action.
Produced and printed in the USA and available as an electronic document.
© Polestar 2023

Quality Bulletin S10223
B.

VEHICLES INVOLVED
NOTE: SERVICE POINTS MUST CONFIRM VEHICLE ELIGIBILTY PRIOR TO BEGGINNING THE
REPAIR FOR THIS SERVICE ACTION.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Service Action S10223 FLC2
Update” will appear for eligible vehicles, F4=History from the main Inquiry menu must be
selected to confirm Service Action S10223 has not been completed. Eligibility can also be
confirmed in VIDA.
All vehicles must be checked for any incomplete Recalls, Service Campaigns, or Service
Upgrade. All open Recall, Service Campaign or Service Action repairs must be completed.

C.

PORT VEHICLES
NOT all eligible vehicles arriving from the ports will have this Service Action completed. Vehicle
eligibility must be confirmed as outlined in Step B. above.

D.

PARTS / PARTS RETURN
Please refer to Parts Bulletin S10223.
NOTE: We expect the failure rate of the camera to be low. The FLC2 camera should only be
ordered/replaced if the download fails. Service Points should not order parts for stock.

E.

OWNER NOTIFICATION
No Owner Notification.

F.

VEHICLES IN INVENTORY
Vehicles in Service Point inventory must be completed prior to sale.

G.

SERVICE POINT RESPONSIBILITY
All vehicles qualifying for this Service Action must be repaired prior to a customer taking
possession of the vehicle.

H.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is Level 2 Technician.

I.

REIMBURSEMENT PROCEDURES & ALLOWNACE
Service Action S10223 claims should be submitted using the LONG FORM application only.
Claim Type:
Cause Code:
CSC Code:
Main OP:
Failed Part No:

Page 2 of 3

S10223
02
XW
99940-2
32292674 (Total Upgrade Polestar 2)

2023-04-13

Quality Bulletin S10223
Operation Number

Repair Description

Qty

Labor Time

99940-2

Software downloading acc. To QB

1

0.5

97828-2

Camera (FCL2) replace acc.To QB (incl.
FLC2 Reload)

1

0.9

**Only required for camera replacement
Labor times provided are current at the time of release and are subject to change: Claims will be paid
at the time in effect on the repair date.
IMPORTANT NOTE: The repair will differ depending on the outcome of the software upgrade.
Steps:
1.

Perform a Total Upgrade.

2. If the upgrade is successful, no further action is required. S10223 has been satisfied and the
vehicle can be release back to the customer. If the upgrade is not successful due to the FL2 (can
be visualized by a red exclamation mark beside the FLC2 in the installation window) proceed with
steps 3-5.
3. Replace the FLC2.
4. Perform the FLC2 Reload.
5. Perform a Total Upgrade if applicable.

2023-04-13

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