NHTSA ID Number: 10236771
Manufacturer Communication Number: TJ36195.15.0
TSB/Document Date: 2023-05-30
Summary
Cannot lock/unlock vehicle with remote control key.
Volvo
Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
Cannot lock/unlock vehicle with remote control key
TJ 36195.15.0
Issuer (Dept.)
Issue Date
Status Date
Technical Service
3/29/23
4/3/23
Car Market
Partner
Function Group
United States and Canada 3 US 7510 Volvo Car USA 3666
Function Description
Page
Access (central looking & remote)
Page 1 of 6
Attachment
File Name
File Size
Backup Position SPA.JPG
0.0517 MB
Backup position XC4&C40.JPG
0.0454 MB
Mechanical location.jpg
0.0217 MB
TJ-36195 BEV.jpg
0.4111 MB
TJ-36195 PHEV.jpg
0.3482 MB
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
*Nothing changed in new version. Release to match Central Version level.
If experiencing the below described symptoms, please see advice under “Service”.
Symptoms:
1. Cannot Lock/unlock vehicle with the “RCK”, but vehicle can be unlocked with the mechanical
key blade located inside the “RCK” (see attachment “Mechanical location”).
2. If symptom #1 has been confirmed and starting the vehicle with the “RCK” in the backup
position and DIM message states”E-call service required” or attempting to start the vehicle
through keyless function,and DIM message states “Key not found” (see attachment “Backup
Position” for backup location).
3. The vehicle can be started with the “RCK” in the backup position located in the tunnel console,
while having DIM message “SOS E-call service required” (see attachement “Backup position”
for backup location).
4. No communication when attempting to connect/readout vehicle with VIDA.
Symptom for PHEV/BEV vehicles:
5. If Symptom #1 has been confirmed and the vehicle cannot be started with the “RCK” in the
backup position due to not being able to disconnect the charging cable, please see removing of
cable instruction under service (also see attachment TJ-36195 BEV or TJ-36195 PHEV).
NOTE: This TJ is only applicable for vehicles with a TCAM unit.
DIM = Driver information Module
TCAM = Telematics and Connectivity Antenna Module
BUB = Back up Battery
RCK = Remote Control key
Technical Journal 36195.15.0
SW = Software
BEV = Battery Electric Vehicle
PHEV = Propulsion Hybrid Electric vehicle
P/N = Part Number
SP = Software Product
CSC Customer Symptom Codes
Code
Description
UH
Locking/unlocking/Central locking does not work
VZ
Locking/unlocking/Other central locking problems
1J
Remote control/Mechanical problem/Key unit only
XI
Remote control/Does not work
DTC Diagnostic Trouble Codes
Control Module
Code
Fault Type
CEM
U201F00
Permanent
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
Gear
Steer
Model Year
Plant
Chassis
range
Struc Week Range
224
2023-9999
-
202222-999952
225
2023-9999
-
202222-999952
227
2023-9999
-
202222-999952
234
2022-9999
-
202122-999952
235
2022-9999
-
202122-999952
236
2022-9999
-
202122-999952
238
2022-9999
-
202122-999952
246
2022-9999
-
202122-999952
256
2023-9999
-
202222-999952
536
2021-9999
-
202037-999952
539
2022-9999
-
202139-999952
SERVICE:
Perform a Total Upgrade according to TJ 31543.
A TCAM reset might be required prior to SWDL, please see below:
TCAM reset method:
Make the TCAM powerless by removing TCAM fuse + TCAM BUB connector for approximately
30 sec, before reconnecting the TCAM BUB connector and the TCAM fuse. NOTE: Make sure to
connect the TCAM BUB first before re-inserting the TCAM fuse.
Page 2 of 6
2023-04-03
Technical Journal 36195.15.0
TCAM FUSE:
XC90/S90/S90L/V90/V90CC/: CF39
XC60/S60/V60/V60CC: CF39
XC40/C40: CF27
PHEV/BEV Charging cable: For removal/disconnection of the charging cable, please follow the
steps below:
•
PHEV:
1. Unlock the vehicle with the mechanical key blade inside the “RCK”.
2. Place the “RCK” in the backup position.
3. Turn the ignition switch.
4. If the vehicle “wakes up,” press the central unlock button according to attachement
(visualization of the steps in attachment TJ-36195 PHEV.jpg).
•
BEV:
1. Unlock the vehicle with the mechanical key blade inside the “RCK”.
2. Place the “RCK” in the backup position.
3. If the vehicle “wakes up,” press the release the cable message in the CSD (visualization of
the steps in attachment TJ-36195 BEV.jpg).
Warranty claim info:
To get warranty claim accepted for a job described in this TJ, following data must be used:
Failing Part: No parts allowed in this job
VST OP number: 36004 Total upgrade, 99925 General reimbursement acc. to TJ/QB
Note that the TJ number must be stated in repair order text!
VST Operation Number
VST Operation Number
Description
99925-2
General reimbursement acc. to TJ/QB
36004-2
Software control module downloading
VEHICLE REPORT:
If vehicle has not been improved by following the advice under “Service”, please submit a Vehicle
Report. Use concern area “Vehicle Report” and sub concern area “Support needed”, use function
group 3666.
To view TJ attachments continue to next page. This TJ has five
attachments.
2023-04-03
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Technical Journal 36195.15.0
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Technical Journal 36195.15.0
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Technical Journal 36195.15.0
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TSB/Document ID: TJ36195.15.0
Replacement Service Bulletin Number:
MFR Communication Date: 2023-04-03
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL
MFR Component System:
MFR Component Subsystem:
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