Monthly Updates

Date: February 25, 2016

VW PROFI Program

Quality Monitoring - VWoA

Quality Monitoring Updates
Contents
1.

Inbound Requests – Overview

Pg. 2

3.

Outbound Requests – Closed

Pg. 6

2.

1

Outbound Requests – New/Open

Quality Monitoring

Pg. 3

Monthly Updates

Date: February 25, 2016

VW PROFI Program

Quality Monitoring - VWoA

1. Inbound Requests – Overview
February
2015

Inbound requests year-to-date overview

Cases
Received
4

February
2016
Cases
Received
4

Cases Closed
3

Cases Closed
3

New
Unknown
Issues
0

New
Unknown
Issues
0

Cases with
Known
Issues
4

Cases with
Known
Issues
4

Average
Time to
Close
1 days

2

Average
Time to
Close
24 days

Quality Monitoring

Monthly Updates

Date: February 25, 2016

VW PROFI Program

Quality Monitoring - VWoA

2. Outbound Requests – New/Open
Topic ID

New/Open outbound requests

2015-045

Passat and Jetta Door locks (VIN-4-A-PIN)
Model Year: 2015-2016
Carline(s): Jetta, Passat
See outbound request form attached for the required actions.
Still currently investigating topic.

Please send any information/case details to the Profi Inbox with
the request title in the subject line.

3

Quality Monitoring

Opened

Weeks Open

11/5/2015

16

Monthly Updates

Date: February 25, 2016

VW PROFI Program

Quality Monitoring - VWoA

2. Outbound Requests – New/Open
Topic ID

New/Open outbound requests

2015-047

Golf SportWagen Sunroof Drain Tube (VIN-4-A-PIN)
Model Year: 2015-2016
Carline(s): Golf SportWagen
See outbound request form attached for the required actions.

Still currently investigating topic.

Please send any information/case details to the Profi Inbox with
the request title in the subject line.

4

Quality Monitoring

Opened

Weeks Open

11/10/2015

15

Monthly Updates

Date: February 25, 2016

VW PROFI Program

Quality Monitoring - VWoA

2. Outbound Requests – New/Open
Topic ID

New/Open outbound requests

2015-049

Golf Front Window Regulator (VIN-4-A-PIN)
Model Year: 2015-2016
Carline(s): Golf, Golf GTI, Golf SportWagen
See outbound request form attached for the required actions.

Still currently investigating topic.

Please send any information/case details to the Profi Inbox with
the request title in the subject line.

5

Quality Monitoring

Opened

Weeks Open

11/24/2015

13

Monthly Updates

Date: February 25, 2016

Quality Monitoring - VWoA

VW PROFI Program

3. Outbound Requests – Closed
Topic ID

Outbound requests closed within the last month

Closed

Weeks Open

2015-046

Beetle Front Door Window Guide (VIN-4-A-PIN)

1/13/2016

9

Model Year: 2016
Carline(s): Beetle, Beetle Convertible
See outbound request form attached for details.

This topic is now closed as an outbound request and we are no
longer requesting any further actions.
We have collected all of the information we need for this
concern.
We greatly appreciate your support with this topic.

6

Quality Monitoring

PROFI Dealer Outbound Information Request Form
MY(s) Affected:

2015 - 2016

Vehicle Model(s):
VIN Range (if applicable):

Jetta GP & Passat

Issue ID #

2015-045

Photos (if applicable):

Jetta: FM219981 – FM350000 or after
FM354021
Passat After: FC025559

Engine Code(s):

All

Gearbox (Manual / Automatic):

All

Issue Description / Symptom:
Door will not open,door lock won't lock/unlock, door will not close, door ajar light stays
on (door open warning indicator on), no locking confirmation, interior lights staying on
when all door are closed, or door lock constantly lock & unlock while driving.

Workshop Problem Validation Procedure:
Perform Door Lock worksheet.

Required Actions:
Complete worksheet and attached scanned copy or completed excel file to
vwgoabodyhvac@vw.com
VWoA Contact Information:
Requestor:
E-mail:
Phone Number:
Alternative Contact:
E-mail:
Phone Number:

Volkswagen Group of America Quality Monitoring

Maurice Haynes
maurice.haynes@vw .com

248-754-6459
Alex Kellenberger
extern.alex.kellenberger@vw .com

248-754-6024

2

Inside door handle

1

Outside door handle

Function Test

3

Door
handle
outside

4

Check of
the rotary
latch

5

BEFORE
Repair

6

AFTER
Repair

The function test must be carried out outside the workshop
The outer door handle does not open the door
The door handle can not be pulled / no movement of the door handle possible
The door handle can be pulled, but with a lot of effort/force.
a) Door handle returns to the start position
b) Door handle does not return completely to the start position /
remains in the open position
The door handle can be pulled to the fully open / end c) reduced operating force
position.
* referenc operating force from a door that operate normally
(in the case that all four doors are affected another vehicles door
must be used as a reference)
Door does not close after the vehicle was opened from the OUTSIDE
Door can not be opened from the inside door handle
ONLY applicable for rear doors:
Door handle can not be pulled / no movement of the door handle is possible
The door handle can be pulled, but with a lot of effort/force.
The operating force remains the same afer the second attempt

The door handle can be pulled to the fully open / end
position.

* referenc operating force from a door that operate normally
(in the case that all four doors are affected another vehicles door
must be used as a reference)
the operating force is reduced after the second attempt

* referenc operating force from a door that operate normally
(in the case that all four doors are affected another vehicles door
must be used as a reference)
Door does not close after the vehicle was opened from the INSIDE

After successfully opening the door using the inner door handle, the door CANNOT be opened using the outer door handle.

When the door is open, manually close the rotary latch.
Important:
The switch cam (white or black) should follow the rotarty latch function,
(See Photo)
Important for the completion of the check:
Before the door is closed, the rotary latch must be released by using the outer or inner door handle. Otherwise it will be
damaged!!!

Customer complaint does not occur in the workshop. Meaning the complaint only occurs outside when it is cold, not when the
vehicle is brought into the warm workshop.

Was the plastic cover/cap (5K0 837 349 B/ 350 B) installed on the door lock.
installed, ok
Position of the cover/cap?
installed, not ok (poor fitment_loose_etc.)
Please take a photo of the situation
Bowden cable
Is there damage present/visible?
(inner and outer)
If yes please take a photot of the damage.

PROFI Dealer Outbound Information Request Form
MY(s) Affected:
Vehicle Model(s):

2015-2016
Golf SportWagen

VIN Range (if applicable):

All

Engine Code(s):

All

Gearbox (Manual / Automatic):

All

Issue ID #

2015-047

Photos (if applicable):

Issue Description / Symptom:
Water leak from sunroof / water stains on headliner.

Workshop Problem Validation Procedure:
Inspect vehicle for loose or pinched sunroof drain tubes.

Required Actions:
If a loose or pinched sunroof drain tube is found to be the cause of the complaint,
please obtain pictures showing the condition of the sunroof drain tube and the location
of the pinched/disconnected drain on the vehicle. Please send pictures and vehicle
VWoA Contact Information:
information in to the Profi inbox with the title "2015-047 Golf SportWagen Sunroof
Requestor:
Drain Tube."
Please repair the vehicle as needed.

E-mail:

jeffrey.zimmerman@vw .com

Phone Number:

248-754-4340

Alternative Contact:

Kevin Lentzer

E-mail:
Phone Number:

Volkswagen Group of America Quality Monitoring

Jeff Zimmerman

kevin.lentzer@vw .com

248-754-5901

PROFI Dealer Outbound Information Request Form
MY(s) Affected:
Vehicle Model(s):

2015-2016
Golf, GTI, Golf SportWagen

VIN Range (if applicable):

All

Engine Code(s):

All

Gearbox (Manual / Automatic):

All

Issue ID #

2015-049

Photos (if applicable):

Issue Description / Symptom:
Rattle noise when closing front door.

Workshop Problem Validation Procedure:
Inspect front window regulator assembly for any loose components. Verify regulator
cables are properly secured and window regulator mounting nuts are properly torqued.

N/A

Required Actions:
Please obtain pictures showing the location of any loose components. Send pictures
and vehicle information into the Profi Mailbox with the title "2015-049 Golf Front
Window Regulator."

VWoA Contact Information:
Requestor:
E-mail:

jeffrey.zimmerman@vw .com

Phone Number:

248-754-4340

Alternative Contact:

Kevin Lentzer

E-mail:
Phone Number:

Volkswagen Group of America Quality Monitoring

Jeff Zimmerman

kevin.lentzer@vw .com

248-754-5901

PROFI Dealer Outbound Information Request Form
MY(s) Affected:
Vehicle Model(s):

2016
Beetle, Beetle Convertible

VIN Range (if applicable):

All

Engine Code(s):

All

Gearbox (Manual / Automatic):

All

Issue ID #

2015-046

Photos (if applicable):

Issue Description / Symptom:
Window goes up half way then stops / front door window seal rolls up with window.

Workshop Problem Validation Procedure:
Verify the complaint is caused by a front door window guide that has come loose from
the inner guide track on the door.

Required Actions:
Please check customer and new stock vehicles and obtain pictures showing the
condition from any vehicles found with this concern. Send pictures to the Profi inbox
with the subject line 2015-046 Beetle Front Door Window Guide. Please ensure the
vehicle information is also included in the email.

VWoA Contact Information:
Requestor:

Reinstall or replace the window guide seal.

E-mail:

jeffrey.zimmerman@vw .com

Phone Number:

248-754-4340

Alternative Contact:

Kevin Lentzer

E-mail:
Phone Number:

Volkswagen Group of America Quality Monitoring

Jeff Zimmerman

kevin.lentzer@vw .com

248-754-5901