Internal

News Channel Update | Vans Customer Service and Parts
TO: Freightliner Principals, General Managers,
Sales Managers, Service Managers, Parts
Managers

FROM: Anthony Washington, Department
Manager, Regulations and Certifications

Re: Recall Campaign Launch Notification
Model - 907 Sprinter
Model Years 2019-2021
Update Instrument Cluster Software

DATE: April, 2023

IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above

Daimler Vans USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328

770.705.0600

Internal

News Channel Update | Vans Customer Service and Parts
Campaign No. :

Campaign Desc. :

2023040007

VS3KOMBAUS

Update Instrument Cluster Software

This is to notify you of a Recall Campaign Launch to update instrument cluster software on approximately 414 MY19-21
Freightliner Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions
from customers. All affected VINs will be flagged as “OPEN” in VMI and cannot be sold until repaired.

Background
Mercedes-Benz AG (MBAG), the manufacturer of Freightliner Sprinter vans, has determined that on
certain Sprinter (907 platform) vehicles, the instrument cluster might remain non-functional upon vehicle
start up. In the rare circumstance the malfunction occurs, information such as the speedometer, the fuel
gauge, indicator lamps and warning messages, as well as acoustic warnings would not be available. The
issue would occur upon vehicle start up, and continue during its operations and subsequent ignition
cycles. Should the vehicle be driven, even with the instrument cluster malfunction present, the risk of a
crash cannot be ruled out.

Issue

DVUSA is conducting a voluntary recall. An authorized Freightliner Sprinter dealer will update the

What We’re Doing instrument cluster software on the affected vehicles.
The Software is available

Remedy

Vehicles Affected
Vehicle Model Year(s) Model Year 2019-2021
Vehicle Model

Sprinter VS30, Platform 907
Vehicle Populations

Total Recall
414
Population
Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new vehicles in dealer inventory covered by
this notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new vehicles covered by this
notification until the vehicle has been repaired.

Next Steps/Notes
Customer Notification Timeline

An owner notification letter to be mailed in May, 2023

AOMS/SOMS

AOMs – This recall may generate questions from your dealers. Please forward this
notice to your dealers ASAP.

This recall may affect vehicles in your fleet. Please contact your respective DVUSA
fleet representative for further information and next steps. For repairs, please
contact your preferred DVUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and
customer satisfaction.

Rental Fleet Partners

Daimler Vans USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA 30328

770.705.0600

Campaign No. 2023040007 April, 2023

TO:

ALL Mercedes-Benz & Freightliner CENTERS

SUBJECT:

Model 907 Sprinter, Model Year 2019-2022
Update Instrument Cluster Software

Mercedes-Benz AG (MBAG), the manufacturer of Mercedes-Benz & Freightliner Sprinter
vans, has determined that on certain Sprinter (907 platform) vehicles, the instrument
cluster might remain non-functional upon vehicle start up. In the rare circumstance the
malfunction occurs, information such as the speedometer, the fuel gauge, indicator lamps
and warning messages, as well as acoustic warnings would not be available. The issue
would occur upon vehicle start up, and continue during its operations and subsequent
ignition cycles. Should the vehicle be driven, even with the instrument cluster malfunction
present, the risk of a crash cannot be ruled out.
An authorized Mercedes-Benz & Freightliner Sprinter dealer will update the instrument
cluster software on the affected vehicles.

Prior to performing this Recall Campaign:
• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been
previously repaired.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as

described.
Please note that Recall Campaigns do not expire and may also be performed on a vehicle with
a vehicle status indicator.
Approximately 6,854 vehicles are involved.
Order No. V-RC-2023040007
This bulletin has been created and maintained in accordance with MBUSA-SLP
S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality
Records.
V-RC-2019050017

Model

907

Operation no. of the operation texts or standard texts and flat rates
Category Op. no.
Operation text
L
02 2443
Operations: Connect/disconnect diagnostic system

Time
0.1 h

L

02 2445

0.1 h

L

02 2442

g
1

2
f

Operations: Connect/disconnect charger (vehicle
diagnosis system connected)
Operations: Update .............. control unit software
(vehicle diagnosis system connected)

0.1 h

Notes on programming control
units
Check

Damage Code Codeword
VS3KOMBA
US
54 963 31
VS3KOMBA
US
54 963 31
VS3KOMBA
US
54 963 31

AH54.21-P-0001-03Z

Check whether vehicle is affected
by measure.

Update software
Connect charging equipment.
Maintaining on-board electrical
system voltage when performing
test and diagnosis work on vehicle

AR54.10-D-1127TS

p
During the entire work procedure a
sufficiently large voltage supply
must be provided for the vehicle's
on-board electrical system.
Otherwise any undervoltage that
occurs may damage the control
units.
i
Follow the operating instructions
for the charger.
i
Use the charger to ensure that an
adequate power supply (min.
12.5 V) is provided for the onboard electrical system battery.

V-RC-2023040007

1

3

Connect diagnostic system.

AD00.00-D-2000-06TS

a

i
Always use the latest XENTRY
Diagnosis software release with all
available add-ons.
i
It is absolutely essential to
precisely follow the operation steps
as described in the vehicle
diagnosis system.

4

Update instrument cluster (IC)
software.

5

Disconnect diagnostic system.

a
6

Remove charger from vehicle.

i
It is absolutely essential to
precisely follow the operation steps
as described in the vehicle
diagnosis system.

f

2

V-RC-2023040007

AD00.00-D-2000-06TS
AR54.10-D-1127TS