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65 20 21_DELIVERY STOP: CENTRAL INFORMATION DISPLAY (CID) WITHOUT TOUCH FUNCTION

SIB 65 20 21
2023-02-27
DELIVERY STOP: CENTRAL INFORMATION DISPLAY (CID) WITHOUT
TOUCH FUNCTION
This Service Information Bulletin (Revision 3) replaces SI B65 20 21 dated December 2021.
What’s New (Specific text highlighted):
Model added
Changes to Affected Vehicles Section
Changes to Procedure Section
☒

THIS REPAIR IS MOBILE FRIENDLY

Perform the procedure outlined in this Service Information on all affected vehicles before customer delivery.
In the event the customer has already taken delivery of the vehicle, please perform the procedure the next
time the vehicle is in the shop.

MODEL
E-Series

Model Description

Production Date

Option Code

G05
G06
G07
G20
G22
G23
G26
G29

X5 Sports Activity Vehicle
X6 Sports Activity Coupe
X7 Sports Activity Vehicle
3 Series Sedan
4 Series Coupe
4 Series Convertible
4 Series Gran Coupe
Z4 Roadster

After October 25, 2021

6UY “Deletion of
Touchscreen”

AFFECTED VEHICLES
Vehicles which require this Campaign to be completed will show it as “Open” when checked either in AIR,
the "Service Menu" of Dealer Universal Portal, ISPA Next or Warranty Vehicle Inquiry.

SITUATION
BMW AG has issued a Delivery Stop (effective October 25, 2021) on certain Model Year 2022 BMW
vehicles that were produced after October 25, 2021.
Due to supply chain limitations, certain vehicles were produced without a CID with touch function and and
without Reversing Assistant.
Do not deliver to a customer, a New, Certified Pre-Owned or Used vehicle subject to a Delivery Stop,
until the vehicle is repaired. Do not use or sell replacement equipment/parts subject to a Delivery
Stop.
After completing this campaign, the vehicles may be delivered but, customers must be informed and
acknowledge that the touch functionality (option code SA6UY) and the SA dependent (SA5DM and SA5DN)
Reversing Assistant are not available. For the Reversing Assistant (aka Back-up Assistant) refer to the
attached form.

CAUSE
Vehicles were produced without a CID with touch function, therefore not all functions can be selected via the
BMW iDrive. The vehicle needs to be programmed so that all functions can be selected with the iDrive
Controller instead.

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65 20 21_DELIVERY STOP: CENTRAL INFORMATION DISPLAY (CID) WITHOUT TOUCH FUNCTION

CORRECTION
Program the Head Unit.

PROCEDURE
1. Determine the vehicle’s current I-level by either using AIR or the ISPA NEXT application. If needed, use the
latest ISTA to work through test modules.
2. Is the current vehicle integration level:

Current Integration level
Lower than S18A-21-11-530
YES: Proceed to Step 3
NO: Further diagnosis with ISTA is needed
3. Program the vehicle using ISTA 4.32.3x or higher (released November 12th, 2021)

Target integration level
S18A-21-11-530 or higher
Note that ISTA will automatically reprogram and code all programmable control modules that do not
have the latest software.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to Dealer Universal Portal / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.

PARTS INFORMATION
Parts exchange will not provide a solution

WARRANTY INFORMATION
During this workshop visit, the affected vehicle may also show one or more programming and encoding
Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one
time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle to the
required I-level or higher.
Please be sure to also perform any additional before and/or after work (including attaching labels)
as required by the open campaigns on the vehicle. Close any other open programming and
encoding Campaign repairs as outlined in the corresponding Service Information Bulletin.
As determined by the above, reimbursement for this Action will be via normal claim entry utilizing the work
package information below and part number above that applies.
Defect
Code:

0065640300

G05 G06 G07 Programming control units (CID)

Delivery Stop - Completion before the first vehicle delivery to a customer
Work Pkg
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Labor Operation Description (Plus work)

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Labor Allowance
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#1

65 20 21_DELIVERY STOP: CENTRAL INFORMATION DISPLAY (CID) WITHOUT TOUCH FUNCTION

00 71 774

Programming and encoding the vehicle
control units (includes providing support
8 FRU
voltage for the vehicle electrical system and
performing a vehicle test)

00 71 775

Programming and encoding the vehicle
control units was performed in conjunction
with another campaign/repair prior to or
1 FRU
during this workshop visit (vehicle is
already at the specified Target integration
level or higher, no repair is necessary)

Or:

#2

Only one of the flat rate labor operation codes listed above can be used for claim
submission/reimbursement purposes. Also, only one Main work flat rate labor operation code can be
claimed per workshop visit.
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the RO technician notes
and the claim comments (For example: B65 12 21 WP 1), unless otherwise required by State law.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the
latest software I-level.
If one or more control modules fail during the reprogramming procedure, claim the required consequential
repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as
required, refer to the SIB in AIR) under the Defect Code in this bulletin with the labor operations in AIR that
apply.
Please explain the additional work procedures that were performed (The why and the what) on the repair
order and in the claim comments.
For covered repairs that address control module failures that occurred prior to performing this
reprogramming procedure, claim this work with the Defect Code and labor operations (including diagnosis)
in AIR that apply.
Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable
procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis
work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise
required by State law.

QUESTIONS REGARDING THIS BULLETIN
Technical inquiries
Warranty inquiries
Parts inquiries

Submit feedback at the top of this bulletin
Please contact the Warranty department by either using the Live
Chat that’s available in the Warranty Documentation Portal or
through IDS by selecting Coverage, Policy, Coding Questions and
Mileage Corrections
Submit an IDS ticket to the Parts Department

Supporting Materials
picture_as_pdf B652021_Customer_Acknowledgement_Form.pdf

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Attachment to B65 20 21

November 2021

MY22 BMW Touchscreen Deletion Customer Acknowledgement
VIN OF AFFECTED VEHICLE: _________________________________________________________
BEFORE TAKING DELIVERY OF YOUR NEW BMW, PLEASE ACKNOWLEDGE THE FOLLOWING
BY SIGNING BELOW.
Your MY22 BMW __________ vehicle is factory-equipped with a BMW iDrive infotainment system,
and due to the current supply chain situation affecting the global automotive industry, the
touchscreen functionality has been deleted from this feature and a price reduction has been
applied to the vehicle.
Certain VINs, when also equipped with Parking Assistant Plus, will not include the Back-Up
Assistant.
The award-winning BMW iDrive infotainment system has been designed and optimized with
multimodal input allowing for the user to manipulate the system through voice control functionality
and the central classic BMW iDrive Controller.
We value you as a BMW customer and want to inform you of this change in the vehicle, so that you
can decide for yourself which BMW is best suited for your technology needs and driving
experience.
I, _________________________________________________, have read and fully understand this
disclosure and wish to take delivery of the MY22 BMW vehicle referenced above with the
deletion of touchscreen functionality and the reduction in the price.

_________________________________
Signature

__________________
Date

© 2016 BMW of North America, LLC. The contents of this document are confidential and should not be shared with third parties for distribution.