Release Date

Technical Service Bulletin

05/05/2023

93R5 UPDATE
Retrofitting Connector Housing Cap – (NVLW)
Applicable Vehicles

Country

Beginning Model Year

Ending Model Year

Vehicle

Vehicle Count

USA
CAN

2022
2022

2023
2023

E-TRON GT
E-TRON GT

4,605
546

Revision History
Revision

Date

Purpose

1

May 05, 2023

Original publication

Condition/Technical Background
This Update has been proactively released to prevent the following condition(s) from occurring in the vehicle:
Criteria

Technical Background

01

On Audi e-tron GT / RS e-tron GT vehicles manufactured within a specific period, water may enter the highvoltage connector housing due to a production irregularity.

Remedy
Criteria
01

Remedy
Install a connector housing cap.

This Update is in effect until removed.
Vehicle must meet all of the following criteria:
• Procedure is valid only for vehicles that show the 93R5 code in the Elsa Campaign/Action Information screen
on the day of repair.
• Vehicle must be within the New Vehicle Limited Warranty.
• Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
• Procedure must be performed on applicable vehicles in dealer inventory prior to sale.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. All Rights Reserved.
May 2023

93R5 Page 1 of 8

Release Date

05/05/2023

Technical Service Bulletin

93R5 UPDATE
Retrofitting Connector Housing Cap – (NVLW)

Service
NOTE:
•

Elsa is the only valid inquiry/verification source. Check Elsa on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an Elsa printout
showing the “open” status to the repair order.

•

If this UPDATE appears to have already been performed but the code still shows open in Elsa, contact
Warranty before proceeding further. Another dealer may have recently performed this UPDATE but not
yet entered a claim for it in the system.

•

Elsa may also show additional open action(s); if so, inform your customer - this work can be done while
the vehicle is in for this UPDATE.

•

Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.

•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•

Confirm the Campaign/Action is open . If the status is closed, no further work is
required.

•

Note the Applicable Criteria ID for
use in determining the correct work to be done
and corresponding parts associated.
CRITICAL REPAIR STEP

STOP!
If multiple software update Campaign/Actions are
open, they must be performed in order of the Start
date . The oldest should be performed
first.
•

All Safety Recalls must be completed prior
to completing this campaign.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. All Rights Reserved.
May 2023

93R5 Page 2 of 8

Release Date

05/05/2023

Technical Service Bulletin

93R5 UPDATE
Retrofitting Connector Housing Cap – (NVLW)
•

Remove front underbody panel .

•

See ELSA Repair Manual: Repair manual >
Body > Body Exterior > 66 Exterior Equipment
> Underbody Trim Panel > Overview Underbody Trim Panels

•

Remove the bolts through .

•

Remove the rear reinforcement .

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. All Rights Reserved.
May 2023

93R5 Page 3 of 8

Release Date

05/05/2023

Technical Service Bulletin

93R5 UPDATE
Retrofitting Connector Housing Cap – (NVLW)
•

Install connector housing cap around HV
battery connector housing.

•

Install rear cap first.
o

•

Then install front cap .
o

•

Part number = 4J3-971-921.
Part number = 4J3-971-920.

Ensure the two halves are clipped together.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. All Rights Reserved.
May 2023

93R5 Page 4 of 8

Release Date

05/05/2023

Technical Service Bulletin

93R5 UPDATE
Retrofitting Connector Housing Cap – (NVLW)
•

Reinstall the rear reinforcement in the reverse
order of removal.

•

Torque the bolts in the following steps:

Step

Tighten bolts in
sequence

Specification

1

through

By hand

2

30 Nm

3

55 Nm

4

through

30 Nm

•

Reinstall underbody panel in the reverse order
of removal and torque screws to 2.5 Nm.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. All Rights Reserved.
May 2023

93R5 Page 5 of 8

Release Date

Technical Service Bulletin

05/05/2023

93R5 UPDATE
Retrofitting Connector Housing Cap – (NVLW)

Warranty
Claim Entry Instructions
After Update has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:


U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.



Canada dealers: Upload the repair order to Audi WIN/Operations/Campaign Closure.
Service Number

93R5

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark CAP (front)* as causal part
Do not claim wash/loaner under this action
01
LABOR
Labor Op

Time Units

Description

5192 19 00

SEE ELSA

Remove and install underbody panel

5192 19 99

40

Remove and install reinforcement

9326 59 99

10

Install connector housing caps
PARTS

Quantity

Part Number

Description

1.00

4J3971920

CAP (front)*

1.00

4J3971921

CAP (rear)

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. All Rights Reserved.
May 2023

93R5 Page 6 of 8

Release Date

05/05/2023

Technical Service Bulletin

93R5 UPDATE
Retrofitting Connector Housing Cap – (NVLW)
Additional Actions Some of the affected vehicles may be involved in additional Actions. Please check your
Elsa Campaign/Action Information screen so that any additional required work can be
done simultaneously.
Verifying Vehicle
Eligibility

To verify vehicle eligibility for this Update, always check the Elsa Campaign/Action
Information screen. The Elsa system is the only binding inquiry and verification system;
other systems are not valid and may result in non-payment of a claim.

Help for Claim
Entry

For questions regarding claim entry, contact Audi Warranty.

Required
Customer
Notification

Inform your customer in writing by recording on the Repair Order any and all work that
was conducted on the vehicle, including any and all updates completed under this Update.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. All Rights Reserved.
May 2023

93R5 Page 7 of 8

Release Date

05/05/2023

Technical Service Bulletin

93R5 UPDATE
Retrofitting Connector Housing Cap – (NVLW)

Required Parts
Parts Control Type:
Free Order

Parts will be managed by Free Order

Initial Allocation:
YES

Dealers will be sent an initial allocation prior to customer notification. If no initial
allocation was received, please reference the Repair Projection Tool (below) to view
your potential VIN population.

Repair Projection Tool:
(right click to open)
Criteria

Quantity

Part Number

P.O.C. Part Description

1

4J3-971-920

CAP (front)

1

4J3-971-921

CAP (rear)

01

Ordering Method
Free Order

NOTE
The specified part numbers reflect the status at the start of this Update. Interim updates made in ETKA can cause
a listed part number to become unavailable. In this case, the new part number specified in ETKA should be used.
Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S. and
the Part Destruction and Core Disposition Report for Canada.

Additional Information
All parts and service references provided in this Update are subject to change and/or removal. Always check Elsa
for the most current version of this document.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2023 Audi of America, Inc. All Rights Reserved.
May 2023

93R5 Page 8 of 8