Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: February 16, 2023
Updated on: April 21, 2023
- Updated to include schedule of second key delivery, refer to page
2 for details.
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

Toyota Smart Key Supply
Toyota has been temporarily limiting Smart Keys to one (1) on select models since October 2022 due to global semiconductor
shortages impacting certain microchips. Affected vehicles have been delivered with only one Smart Key and a second mechanical
key.

Single Smart Key with 2
Mechanical Keys

2 Smart Keys
(Standard Delivery)

*The Smart Key shown above is an example and may be a different design depending on the model of vehicle.
This adjustment is temporary, and some models have begun to return to production with two (2) Smart Keys. Other models
currently remain in production with only one (1) Smart Key.
Toyota is preparing a Second Key Delivery Program to provide customers with a second key as the supply of semiconductors
improves this year. We expect this Delivery Program to launch in phases beginning in June 2023.
Refer to the chart on the page below for more details.

© 2023 Toyota Motor Sales, USA

Dealers can identify which models were produced with one (1) Smart Key and
which phase a vehicle belongs to using the chart below.

The table below describes the phases currently planned for the Second Key
Delivery Program and the estimated timing of announcement. This table will
be updated over time as more details become available.

Phase
Phase 1
Phase 2
Phase 3
Phase 4
Phase 5
Phase 6
Phase 7

Production
Location

Japan

NA

Announcement Timing Estimate*
June 2023
August 2023
4th Quarter 2023
4th Quarter 2023
1st Quarter 2024
1st Quarter 2024
2nd Quarter 2024
*Timing subject to change
Key Type

Model

Mirai
RAV4 / RAV4 HV
Type #2
22MY Prius
(15CY)
22MY Prius Prime
4Runner
C-HR
RAV4 Prime
bZ4X
Type #3/#4
Venza
(19CY)
23MY Prius
23MY Prius Prime
Crown
Camry
Type #2
RAV4 / RAV4 HV
(15CY)
Highlander
Sienna
Type #3/#4
Tundra
(19CY)
Sequoia

Example: Customer has a 4Runner produced in December 2022. Confirm the
production date of the vehicle against the Start and End Production Dates in the
table below to confirm if the vehicle was produced with one (1) Smart Key. If
so, check the color of the box corresponding to the model and production
month in the table below, and compare to the Phase summary table to the
left. The box for 4Runner produced in December has a dark green color which
means it is part of Phase 1, which is currently estimated to be announced in
June 2023.

# of Vehicles
51,496
TBD
TBD
TBD
TBD
TBD
TBD

Production Start
w/ 1 Smart Key

Production End
w/ 1 Smart Key

Vehicle
Volume

11/8/2022
10/31/2022
10/31/2022
10/31/2022
11/7/2022
11/5/2022
11/4/2022
11/9/2022
10/31/2022
12/22/2022
TBD
1/12/2023
10/6/2022
10/6/2022
10/7/2022
10/17/2022
10/12/2022
10/13/2022

1/16/2023
1/9/2023
12/1/2022
11/24/2022
12/28/2022
12/28/2022
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
Ongoing
1/3/2023
1/3/2023
1/3/2023
Ongoing
Ongoing
Ongoing

811
12,861
4,323
2,368
16,941
339
TBD
TBD
TBD
TBD
TBD
TBD
TBD
TBD
TBD
TBD
TBD
TBD

Oct

2022
Nov Dec

© 2023 Toyota Motor Sales, USA

Jan

Feb

Production Year / Month
2023
Mar Apr May Jun
Jul

Aug

Sep

Oct

Nov

Dec

Returns to 2 Keys
in Production in
4th Quarter 2023

Returns to 2 Keys
in Production in
4th Quarter 2023

The global semiconductor shortage is impacting service parts supply as well. Service parts should only be ordered on a case-bycase basis for customers who cannot operate their vehicles without a replacement key. Please do not order service replacement
parts to provide a second key to a customer at this time. Please refer any customers with extenuating circumstances to the
Brand Engagement Center for further support.
Until the Second Key Delivery Program is launched, dealers can use the FAQ below to answer questions for customers.
Thank you for your continued support.
TOYOTA MOTOR SALES, U.S.A., INC.
Frequently Asked Questions
Q1. What is causing this shortage?
A. The global semiconductor shortage is limiting the supply of Smart Keys for new Toyota vehicles. In order to provide vehicles
as soon as possible to our customers, we are temporarily reducing the number of Smart Keys provided from two to one.
We will provide the second Smart Key to customers as they become available.
Q2. Why does this only apply to certain vehicle models?
A. Some vehicles have a different Smart Key that is not being impacted at this time.
Q3. Which models are currently being produced with only one (1) Smart Key?
A. Rav4 Prime, bZ4X, Venza, Prius, Prius Prime, Crown, Sienna, Tundra, and Sequoia.
Q4. How long will this shortage last?
A. We continue to work diligently to minimize the impact to our customers. At this time, we estimate that all models will return
to production with two (2) Smart Keys in the fourth quarter of 2023. Depending on the parts supply situation, we are
currently aiming to begin providing affected customers with their second Smart Key in phases beginning in June 2023. Refer
to the chart on page 2 for additional details.
Q5. How will Toyota notify customers when their second Smart Key is available?
A. We plan to notify affected customers by first class mail when second keys are available and ask customers to return to a
Toyota dealer with their vehicle and original Smart Key so dealers can program a new second key and provide it to the
customer. The mailing will also occur in phases, and the timing will be approximately one week after the announcement of
each phase.
Q6. Does a customer need to make an appointment with their dealer to get their second Smart Key?
A. Owners will be encouraged to make an appointment in advance to receive their second key so that the dealer can order
the appropriate key for the customer in advance. However, an appointment is not required if the dealership has the
necessary parts for the customer should they arrive without an appointment.
Q7. Do customers need to bring anything with them to their appointment to receive their second Smart Key?
A. Yes. Customers will need to bring the vehicle and original Smart Key equipped with their vehicle to their appointment. The
original key will be used to program the new Smart Key to the vehicle.
Q8. What if a customer has lost their original key?
A. If a customer has lost their only Smart Key, please provide them with a second key as a goodwill gesture. For other
extenuating circumstances, please have the customer contact the Toyota Brand Engagement Center for further assistance.
Q9. What if a customer has additional questions or concerns?
A. If a customer has additional questions or concerns, please have them contact the Toyota Brand Engagement Center at 1888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

© 2023 Toyota Motor Sales, USA

P a g e |2

Q10. How will my dealership receive the parts to provide a second key to the customer?
A. As the number of models involved in this issue is large, there are over 30 different part numbers of Smart Keys involved in
this activity. To make ordering easier for dealers, your dealership will order parts through Campaign Parts Order Request
(CPOR) by VIN. The CPOR system will identify the exact part numbers and quantities that you need for each VIN input, and
you will be able to order in bulk with up to 20 VINs at one time.
Q11. Will Toyota be pre-deploying a stock of parts for my dealership in advance?
A. Toyota will strive to pre-deploy inventory of Smart Keys to each dealership to handle walk-in customers as much as possible,
consistent with parts availability. Please remember that there are many part numbers involved in this activity and some
part numbers have a very small number of affected vehicles associated with them. While it may not be possible to predeploy inventory of every part number, Toyota will do our best to provide you with a pre-deployment of parts as much as
possible.
Q12. How will the second key be priced?
A. A nominal price of $0.01 has been set for the second key given that the customer already paid for the value of the second
Smart Key when they purchased their vehicle.
Q13. Is the second Smart Key delivery part of Toyota’s New Vehicle Limited Warranty?
A. No. The second key delivery is not considered part of Toyota’s New Vehicle Limited Warranty. This is simply the delivery of
the second Smart Key that the customer already paid for, but which was unavailable at the time of the vehicle delivery due
to the ongoing chip shortage situation.
Q14. What is the difference between a Type #2 (15CY) and Type #3/#4 (19CY) Smart Key?
A. The Type #2 (15CY) and Type #3/Type #4 (19CY) Smart Keys have a different design and use different semiconductors. The
models that use these different types of Smart Keys are explained in the chart above. Due to differences in the supply of
the semiconductors used, the timeline for each type is different.
Q15. A customer recently had a new Smart Key registered to their vehicle and now there is a message on the MultiInformation Display (MID) about a new key being registered. Is this normal?
A. Yes. Depending on the model, a message may display for up to 10 days and is intended to provide the owner a notice that
a new key has been registered. This message is displayed to inform the owner that a new key has been registered and help
prevent the vehicle from being stolen if the registration was unauthorized. Refer to the Repair Manual or Owner’s Manual
for more information.

© 2023 Toyota Motor Sales, USA