How do I know if this condition exists?
If the presence of a fuel odor in or around the engine compartment is detected, the vehicle may be experiencing this
condition. The condition covered by this customer support program is specific to the engine compartment fuel odor
from the high-pressure fuel pump seepage.
This condition is most commonly noticed upon vehicle start up with the heating / air conditioning system turned on
while drawing air through the fresh air vent (non-recirculation). The presence of a fuel odor originating from the highpressure fuel pump may be detected in the vehicle interior under these conditions.
The presence of a fuel odor is common after refueling the vehicle and other sources of gasoline. Fuel odor can also
be caused by other vehicle conditions. Persistent odor could indicate the condition covered by this program or a
different condition not covered exists. If a fuel odor is detected, you should have the vehicle diagnosed by an
authorized Toyota dealer.

Q4:
A4:

Which and how many vehicles are covered by this Customer Support Program?
There are approximately 4,129,998 vehicles covered by this Customer Support Program.
Model / Years

Production Period

2020-2022 Model Year Highlander Hybrid
2021 Model Year Rav4 Prime
2019-2022 Model Year Rav4
2019-2022 Model Year Rav4 Hybrid
2021-2022 Model Year Sienna Hybrid
2021-2022 Model Year Venza Hybrid
2019-2022 Model Year Avalon
2018-2022 Model Year Camry
2017-2022 Model Year Highlander
2018-2020 Model Year Sienna
2016-2022 Model Year Tacoma

Late June 2019 – Mid-February 2022
Late November 2019 – Early September 2021
Early March 2018 – Mid-February 2022
Late August 2018 – Mid-February 2022
Late July 2020 – Late January 2022
Early March 2020 – Early February 2022
Late October 2017 – Early July 2021
Mid January 2017 – Early July 2021
Early November 2016 – Early September 2021
Late July 2016 – Late September 2020
Mid August 2015 – Mid November 2021

Q5:
A5:

Approximate
Total Vehicles
93,900
24,200
952,100
328,500
73,850
72,200
49,850
63,440
922,360
338,720
1,157,010

What are the details of this program?
This Customer Support Program provides coverage for involved vehicles as it applies to the high-pressure fuel pump.
The specific condition covered by this program is related to a presence of fuel odor in or around the engine bay
originating from the high-pressure fuel pump. If the condition is verified, the vehicle will be repaired with a new high
pressure fuel pump under the terms of this Customer Support Program.
•

The Coverage will be offered for 10 years from the Date of First Use (DOFU) regardless of mileage.

This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions
set forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet. For example,
damage from abuse, an accident, theft and/or vandalism is not covered.
Q6:
A6:

Which part(s) are covered by this Customer Support Program?
The specific component covered by this Customer Support Program is the high-pressure fuel pump.

Q7:

What should an owner do if experiencing this condition?
FAQ Page 2 of 3
© 2023 Toyota Motor Sales, USA

A7:

If an owner thinks that he/she has experienced the condition described in this Customer Support Program, a local
Toyota dealer should be contacted for appropriate diagnosis and repair. To allow dealers to more accurately diagnose
the condition, Toyota recommends owners avoid refueling the vehicle directly before their appointment. If the
condition is verified as being in accordance with the terms of the program, the repair will be performed FREE OF
CHARGE to the owner.
Q7a:
A7a:

What if the diagnosis is performed and my vehicle is not covered by the Customer Support Program?
Please be aware that, if the condition is not covered by this Customer Support Program, you may be
responsible for the initial diagnostic fees and any other repairs you may decide to have performed. Any
authorized Toyota Dealership can determine if a condition is covered by this Customer Support Program.

Q8:
A8:

What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited the condition described above. If an owner
has not experienced the condition, he/she is asked to tear off the sheet included in the owner letter and insert it into
the Owner’s Warranty Information Booklet for future reference.

Q9:
A9:

How long will the repair take?
The repair takes approximately 2 hours. However, depending upon the dealer’s work schedule, it may be necessary to
make the vehicle available for a longer period of time.

Q10:
A10:

What if I previously paid for repairs related to this Customer Support Program?
Reimbursement consideration instructions will be provided in the owner letter.

Q11:
A11:

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title information
is correct.

Q12:
A12:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at 1-888-270-9371
Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

FAQ Page 3 of 3
© 2023 Toyota Motor Sales, USA

TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024

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Certain 2020-2022 Model Year Highlander Hybrid
Certain 2021-2022 Model Year Rav4 PHV
Certain 2019-2022 Model Year Rav4
Certain 2019-2022 Model Year Rav4 Hybrid
Certain 2021-2022 Model Year Sienna Hybrid
Certain 2021-2022 Model Year Venza Hybrid
Certain 2019-2022 Model Year Avalon
Certain 2018-2022 Model Year Camry
Certain 2017-2022 Model Year Highlander
Certain 2018-2020 Model Year Sienna
Certain 2016-2022 Model Year Tacoma
Coverage for High-pressure Fuel Pump – Low Pressure Fuel Seepage
CUSTOMER SUPPORT PROGRAM 23TE01 NOTIFICATION
[VIN]

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Dear Toyota Owner:

At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual efforts to ensure
customer satisfaction, Toyota would like to advise you of a voluntary Customer Support Program that has been initiated for
your vehicle.

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Toyota has received reports about a fuel seepage from the high-pressure fuel pump in the subject vehicles. In these reports,
customer have experienced fuel odor. While the majority of vehicles will not experience this condition, we are offering the
following Customer Support Program.

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This Customer Support Program provides coverage as it applies to the high-pressure fuel pump on the models and model years
listed above. The specific condition covered by this program is related to a presence of fuel odor in or around the engine bay
originating from the high-pressure fuel pump. If the condition is verified, the vehicle will be repaired with a new high pressure
fuel pump under the terms of this Customer Support Program.

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How can I tell if I have this condition?
If the presence of a fuel odor in or around the engine compartment is detected, the vehicle may be experiencing this condition.
The condition covered by this customer support program is specific to the engine compartment fuel odor from the high-pressure
fuel pump seepage.

Sa

This condition is most commonly noticed upon vehicle start up with the heating/air conditioning system turned on while drawing
air through the fresh air vent (non-recirculation). The presence of a fuel odor originating from the high-pressure fuel pump may
be detected in the vehicle interior under these conditions.
The presence of a fuel odor is common after refueling the vehicle and other sources of gasoline. Fuel odor can also be caused
by other vehicle conditions. Persistent odor could indicate the condition covered by this program or a different condition not
covered exists. If a fuel odor is detected, you should have the vehicle diagnosed by an authorized Toyota dealer.

Coverage
10 years from the Date of First Use (DOFU) with no mileage limitation

What should you do?
Please tear off and insert the sheet at the bottom of the page into the back of your Owner’s Manual for future reference. If
you have not experienced the condition described in the Customer Support Program Details below, there is no action
necessary at this time.

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If you have experienced this condition, we recommend you contact any authorized Toyota dealer and make arrangements for
diagnosis and, if applicable, repair. To allow dealers to more accurately diagnose the condition, Toyota recommends owners
avoid refueling the vehicle directly before their appointment. The repair will take approximately 3 hours. However, depending
upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

What if you have other questions?
•
•
•

Refer to the Frequently Asked Questions sheet included with this letter.
Your local Toyota dealer will also be more than happy to answer any of your questions.
Customers with additional questions or concerns are asked to please contact the Toyota Brand Engagement Center (1-888270-9371) - Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern Time.

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If you would like to update your vehicle ownership or contact information, please visit https://www.toyota.com/recall/updateinfo-toyota. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.

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What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repairs related to this condition, please mail a copy of your repair details (for example: a repair
order), proof-of-payment, and ownership information to the following address for reimbursement consideration:

O

Toyota Brand Engagement Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001

Please refer to the attached Reimbursement Checklist for required documentation details.

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We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any inconvenience
this condition may have caused you.

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Sincerely,

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Thank you for driving a Toyota.

Sa

TOYOTA MOTOR SALES, U.S.A., INC.

▼ Remove at perforation and place in the back of your owner’s manual ▼

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This Customer Support Program provides coverage as it applies to the highpressure fuel pump on certain 2020-2022 Model Year Highlander Hybrid, certain
2021-2022 Model Year Rav4 PHV, certain 2019-2022 Model Year Rav4,
certain 2019-2022 Model Year Rav4 Hybrid, certain 2021-2022 Model Year Sienna
Hybrid, certain 2021-2022 Model Year Venza Hybrid, certain 2019-2022 Model
Year Avalon, certain 2018-2022 Model Year Camry, certain 2017-2022 Model
Year Highlander, certain 2018-2020 Model Year Sienna, and certain 2016-2022
Model Year Tacoma. The specific condition covered by this program is related to a
presence of fuel odor in or around the engine bay originating from the highpressure fuel pump. If the condition is verified, the vehicle will be repaired with a
new high pressure fuel pump under the terms of this Customer Support Program.

A voluntary Customer Support Program has been initiated for your
vehicle

Customer Support Program 23TE01 Details

The coverage will be offered for 10 years from the Date of First Use (DOFU),
regardless of mileage.

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Please note that this coverage is for work performed at an authorized Toyota
dealer only.

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This coverage is subject to the same terms and conditions set forth in the New Vehicle Limited Warranty Section
of the Owner’s Warranty Information booklet. For example, damage from abuse, an accident, theft and/or
vandalism is not covered.

VIN#
Date of First Use

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*Please see your Toyota dealer for additional details

TOYOTA
CUSTOMER SUPPORT PROGRAM
FREQUENTLY ASKED QUESTIONS
Is this a recall?
No. This is not a recall. At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of
our continual efforts to help ensure customer satisfaction, Toyota is advising you of this Customer Support Program.

Q2:
A2:

If my vehicle does not have this condition, do I need to make an appointment with my dealership?
No, you do not need to take your vehicle to a dealership unless your vehicle is exhibiting the condition described in this
letter. If you have not experienced this condition, please tear off and insert the sheet from the bottom of the owner
letter into the back of your owner’s manual for future reference.

Q3:
A3:

Is the Customer Support Program coverage transferable if I sell my vehicle?
Yes, this Customer Support Program coverage is fully transferrable to subsequent vehicle owners for the condition and
terms specified in the notification letter.

Q4:
A4:

What should I do if my vehicle has the condition described?
If you experience this condition, please contact any authorized Toyota dealer and make arrangements for diagnosis
and, if applicable, repair.

Q5:
A5:

Which part(s) are covered by this Customer Support Program?
Refer to the owner letter to find the specific component(s) covered by this program.

Q6:
A6:

What if the diagnosis is performed and my vehicle is not covered by the Customer Support Program?
Please be aware that, if the condition is not covered by this Customer Support Program, you may be responsible for the
initial diagnostic fees and any other repairs you may decide to have performed. Any authorized Toyota Dealership can
determine if a condition is covered by this Customer Support Program.

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Q1:
A1: