NHTSA ID Number: 10236187
Manufacturer Communication Number: L-SB-0007-22 Rev
TSB/Document Date: 2023-05-15
Summary
TSB: A head unit software update is now available for 2022 model year LX 600, NX 250, NX 350, NX 350h, and NX 450h+ vehicles equipped with Lexus
Multimedia (version 1020 or earlier). This update provides improved performance and capability for the following: ?User profile configuration and display. ?Cloud Navigation and Intelligent Voice Assistant. ?Mobile device connectivity. ?On-screen display and system settings/configuration. ?Security enhancements. A head unit software update is now available for 2022 LX 600, NX 250, NX 350, NX 350h, and NX 450h+ vehicles; and 2023 ES 250, ES 300h, ES 350 and UX 250h vehicles equipped with Lexus Multimedia (earlier than version 1040). This software update includes the following improvements: ?Cloud navigation. ?Intelligent assistant voice recognition. ?Showing and controlling explicit audio content. ?User interface. ?Bluetooth. ?Bug fixes. The software update removes the following feature: ?Hybrid radio. Vehicle operators can perform this update directly by accepting the on-screen notification, advising the software update is available, or by locating the software update from the Settings menu and initiating the available update. The release notes text below will be displayed to the customer: ?This software update includes the following improvements: Cloud navigation, Intelligent assistant voice recognition, Showing and controlling explicit audio content, User interface, Bluetooth, Bug fixes. It removes the following feature: Hybrid radio.? If it is necessary to perform the software update for a customer, follow the software update procedures in this bulletin. This is a phased rollout, which means that as time progresses, more vehicles will receive the update notification and ability to update the head unit. This timing will vary by location and may not display for every vehicle in one location at the same day/time.
Wi-Fi/DCM message appears in English instead of French.
© 2022 Lexus, a division of Toyota Motor Sales, USA
L-SB-0007-22
Rev1
March 21, 2022
Page 6 of 17
Head Unit Software Update (Panasonic)
Software Update Information (continued)
MODEL
HEAD UNIT
TYPE
CALIBRATION ID
Head Unit
rb_update_2022_LX_NP_HU_D_01040.zip
Virtual Assistant Database
rb_update_2022_LX_NP_VD_D_01040.zip
Head Unit
rb_update_2022_NX_NP_HU_D_01040.zip
Virtual Assistant Database
rb_update_2022_NX_NP_VD_D_01040.zip
Head Unit
rb_update_2022_NX_NE_HU_D_01040.zip
Virtual Assistant Database
rb_update_2022_NX_NE_VD_D_01040.zip
Head Unit
rb_update_2023_ES_NP_HU_D_01040.zip
Virtual Assistant Database
rb_update_2023_ES_NP_VD_D_01040.zip
Head Unit
rb_update_2023_ES_NE_HU_D_01040.zip
Virtual Assistant Database
rb_update_2023_ES_NE_VD_D_01040.zip
Head Unit
rb_update_2023_UX_NP_HU_D_01040.zip
Virtual Assistant Database
rb_update_2023_UX_NP_VD_D_01040.zip
Head Unit
rb_update_2023_UX_NE_HU_D_01040.zip
Virtual Assistant Database
rb_update_2023_UX_NE_VD_D_01040.zip
LX 600
Premium
NX 250, NX 350,
NX 350h, and
NX 450h+
Entry
Premium
ES 250, ES 350,
and ES 300h
Entry
Premium
UX 250h
Entry
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above.
Once downloaded, do NOT extract the files (unzip), the files need to be saved directly to a blank
USB flash drive.
Use a blank USB flash drive from a trusted “name-brand” manufacturer with the
following specifications.
Storage capacity: 8.0 – 16 GB.
Communication format: USB 2.0 or newer.
File format: FAT 16/32 (Windows®).
NOTE
The USB method should ONLY be used when the Wi-Fi/Cellular method of updating is unsuccessful.
Multiple files can NOT be on the same USB flash drive; if there are two files on the drive beginning with
"rb_update" the software installation will not begin.
© 2022 Lexus, a division of Toyota Motor Sales, USA
L-SB-0007-22
Rev1
March 21, 2022
Page 7 of 17
Head Unit Software Update (Panasonic)
Software Update Procedures
Wi-Fi Connection Procedure ....................................................................................................... 8
OTA Update Procedure (Wi-Fi and Cellular) ............................................................................... 9
USB Update Procedure............................................................................................................. 14
HINT
Most OTA updates will use the Wi-Fi delivery method for the update data.
© 2022 Lexus, a division of Toyota Motor Sales, USA
L-SB-0007-22
Rev1
March 21, 2022
Head Unit Software Update (Panasonic)
Software Update Procedures
Wi-Fi Connection Procedure
1. Turn ON the ignition.
2. Select the gear icon in the lower left corner of
the radio screen.
Figure 3.
3. Select Data & Wi-Fi.
Figure 4.
4. Select Wi-Fi and turn the Wi-Fi toggle to ON.
Figure 5.
HINT
This step is used to connect the vehicle to
an EXTERNAL Wi-Fi source.
Wi-Fi connection is NOT required for
updates that are delivered through
DCM data.
© 2022 Lexus, a division of Toyota Motor Sales, USA
Page 8 of 17
L-SB-0007-22
Rev1
March 21, 2022
Head Unit Software Update (Panasonic)
Software Update Procedures (continued)
Wi-Fi Connection Procedure (continued)
5. Select the Wi-Fi network desired to connect.
Figure 6.
NOTE
It is NOT possible to connect to a Wi-Fi
source that requires a username and
password to be entered in a browser.
6. Follow the on-screen instructions. A message
will appear confirming that the vehicle is
successfully connected to the network.
Figure 7.
OTA Update Procedure (Wi-Fi and Cellular)
1. Select the gear icon, scroll down, and select
Software update.
Figure 8.
© 2022 Lexus, a division of Toyota Motor Sales, USA
Page 9 of 17
L-SB-0007-22
Rev1
March 21, 2022
Page 10 of 17
Head Unit Software Update (Panasonic)
Software Update Procedures (continued)
OTA Update Procedure (Wi-Fi and Cellular) (continued)
2. Are software updates available?
YES — Continue to step 3 to update the vehicle.
NO —This bulletin does NOT apply, continue diagnosis using the applicable Repair Manual.
Figure 9.
Figure 10.
Figure. 11
3. Is the head unit software up to date?
(Refer to Table 1 below.)
YES — This bulletin does NOT apply,
continue diagnosis using the
applicable Repair Manual.
NO — Continue to step 4.
4. Is the head unit software version in the
vehicle one of the previous versions listed
in Table 1?
YES — Continue to step 5.
NO —Go to the USB Update
Procedure subsection.
Figure. 12
5. Verify that the software is up to date on the Software Update screen.
Table 1. Software Version Information
TYPE
PREVIOUS VERSION
HU Version
1005, 1007, 1020, 1025, 1030
VD Version
1001,1010, 1020
CURRENT VERSION
1040
© 2022 Lexus, a division of Toyota Motor Sales, USA
L-SB-0007-22
Rev1
March 21, 2022
Head Unit Software Update (Panasonic)
Software Update Procedures (continued)
OTA Update Procedure (Wi-Fi and Cellular) (continued)
6. Select Update Software.
Figure 13.
7. Select Accept on the Terms of
service screen.
Figure 14.
8. Wait for the update to download.
Figure 15.
© 2022 Lexus, a division of Toyota Motor Sales, USA
Page 11 of 17
L-SB-0007-22
Rev1
March 21, 2022
Head Unit Software Update (Panasonic)
Software Update Procedures (continued)
OTA Update Procedure (Wi-Fi and Cellular) (continued)
9. Select Accept on the Notice
pop-up message.
10. Wait for the update to download. Once the
head unit begins installation, the update will
take about 10 minutes.
Figure 16.
Figure 17.
NOTE
Do NOT turn OFF the engine or ACC
BEFORE the software is ready
for updating.
Selecting Cancel will cancel the installation
of the specific component, but it can be
installed manually later.
11. If a major update is being installed the
message “{Software update in progress}” will
be displayed.
Figure 18.
NOTE
Do NOT turn OFF the engine or ACC
BEFORE the software is ready
for updating.
Selecting Cancel will cancel the installation
of the specific component, but it can be
installed manually later.
© 2022 Lexus, a division of Toyota Motor Sales, USA
Page 12 of 17
L-SB-0007-22
Rev1
March 21, 2022
Head Unit Software Update (Panasonic)
Software Update Procedures (continued)
OTA Update Procedure (Wi-Fi and Cellular) (continued)
12. The software installation is complete when
either a “Software installation complete”
banner (Figure 19) or the “Software update
complete” screen (Figure 20) is displayed.
Figure 19.
NOTE
If the vehicle has installed a major update,
and the “Software update complete” screen is
displayed, then an IG-OFF/ON will need to be
performed prior to attempting to operate any
of the infotainment functions.
Figure 20.
13. If a restart is necessary, select Yes to restart
the head unit.
Figure 21.
NOTE
If No is selected or the vehicle is switched to
IG-OFF, the installation will occur at the
next IG-ON.
© 2022 Lexus, a division of Toyota Motor Sales, USA
Page 13 of 17
L-SB-0007-22
Rev1
March 21, 2022
Page 14 of 17
Head Unit Software Update (Panasonic)
Software Update Procedures (continued)
OTA Update Procedure (Wi-Fi and Cellular) (continued)
14. If after IG-OFF/ON a “Software could not be
updated” banner appears, continue to the
USB Update Procedure subsection.
Figure 22.
USB Update Procedure
1. Download the software from the Software Update Information section onto an empty USB
flash drive.
NOTE
The USB method should ONLY be used when the Wi-Fi/DCM method of updating is unsuccessful.
Even for USB update, confirm one of the following signals is present for the head unit:
Data Communications Module (DCM) (this function is NOT available in some countries
or areas.)
Wi-Fi.
Multiple files CANNOT be on the same USB flash drive. If there are two files on the drive beginning
with "rb_update" the software installation will NOT begin.
This process MUST be used for each applicable update file in this bulletin.
2. Select the gear icon and scroll down to
Software update.
Figure 23.
© 2022 Lexus, a division of Toyota Motor Sales, USA
L-SB-0007-22
Rev1
March 21, 2022
Head Unit Software Update (Panasonic)
Software Update Procedures (continued)
USB Update Procedure (continued)
3. Insert the prepared USB flash drive into the
vehicle’s data USB port.
Figure 24.
NOTE
If there are no media files on the USB flash
drive, there may be a “Device no response”
banner. This is normal.
4. Select Update Software.
Figure 25.
NOTE
The Update Software button may not be
available immediately after inserting the USB
flash drive. The head unit is unzipping the
software update file, and it may take up to 10
minutes for this button to become available
to press.
5. Select Accept on the Terms of
service screen.
Figure 26.
© 2022 Lexus, a division of Toyota Motor Sales, USA
Page 15 of 17
L-SB-0007-22
Rev1
March 21, 2022
Head Unit Software Update (Panasonic)
Software Update Procedures (continued)
USB Update Procedure (continued)
6. Wait for the update to download. Once the
head unit begins installation, the update will
take about an hour per update file.
Figure 27.
NOTE
Do NOT turn OFF the engine or ACC
BEFORE the software is ready for updating.
Do NOT remove the USB flash drive until
instructed in step 9.
Selecting Cancel will cancel the installation
of the specific component, but it can be
installed manually later.
A. When the update is complete, “Install
Complete” will show on the head unit, as
shown in Figure 28.
B. The “Software update” pop-up message
may also appear, as shown in Figure 29.
Figure 28.
NOTE
If you are prompted to upload a report as
shown in Figure 30, insert a blank USB to
remove the .JSON files. These files are
NOT needed at this stage of the process.
Figure 29.
Figure 30.
© 2022 Lexus, a division of Toyota Motor Sales, USA
Page 16 of 17
L-SB-0007-22
Rev1
March 21, 2022
Page 17 of 17
Head Unit Software Update (Panasonic)
Software Update Procedures (continued)
USB Update Procedure (continued)
7. Perform an ignition cycle.
8. Wait two minutes.
9. After the system has successfully booted up, remove the USB flash drive.
10. Perform steps 1 – 9 again if performing an additional update.
11. Perform steps 1 – 3 of OTA Update Procedure (Wi-Fi and Cellular) to verify the software version
matches the table below.
Table 2. Software Version Information
TYPE
CURRENT VERSION
HU Version
1040
VD Version
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TSB/Document ID: L-SB-0007-22 Rev
Replacement Service Bulletin Number:
MFR Communication Date: 2023-04-05
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:INFOTAINMENT
MFR Component System:
MFR Component Subsystem:
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