NHTSA ID Number: 10236135
Manufacturer Communication Number: PIT5954B
TSB/Document Date: 2023-05-15
Summary
This Preliminary information communicates an engineering investigation for OnStar LED Red And Wifi Hotspot Inoperative After Remote Vehicle Start concern.
Bulletin No.: PIT5954B
Published date: 04/4/2023
Preliminary Information
PIT5954B WIFI Hotspot Inoperative And OnStar Red LED And No
Button Response After Remote Start With Keyfob
Models
Brand:
Model:
Model Years:
VIN:
from
Engine:
to
Transmissions:
XT5
2020
All
All
All
All
XT6
2020
All
All
All
All
Silverado
2020
All
All
All
All
Traverse
2020
All
All
All
All
Sierra
2020
All
All
All
All
Involved Region or Country North America
Additional Options (RPO)
Condition
UE1, IOS, IOT
Customers may comment that Wi Hotspot is inoperative, and the OnStar has a red
LED and no button response when using remote start feature from the keyfob.
The cause of the concern is unknown at this time.
Engineering is working to identify the root cause.
Cause
Correction:
Engineering is aware of the concern and working on the eld x.
The PI will be updated when a x is made available. Until a x is available, the concern can be temporarily
corrected by turning o the ignition and then restarting the vehicle manually.
Do Not replace any parts at this time.
Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following
labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage
information.
Labor Operation
3487638*
Description
Labor Time
OnStar LED Red And Wi Hotspot Inoperative After
.2 Hr.
Remote Vehicle Start
*This is a unique Labor Operation for Bulletin use only.
Version History
Version
Modi ed
3
10/7/2022 - Created on.
02/03/2023 - Updated to add 2020 Chevrolet
Traverse
04/04/2023 - Updated to add 2020 Cadillac XT5 & XT6
© 2023 General Motors. All Rights Reserved.
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TSB/Document ID: PIT5954B
Replacement Service Bulletin Number:
MFR Communication Date: 2023-04-04
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: COMMUNICATION: AUTO CRASH NOTIFICATION
MFR Component System:
MFR Component Subsystem:
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