NHTSA ID Number: 10236108
Manufacturer Communication Number: CS2306L_OWNRAM
TSB/Document Date: 2023-05-30
Summary
CUSTOMER SATISFACTION CAMPAIGN: OWNER NOTIFICATION - This document is the owner notification advising that Kia
is now making steering wheel lock devices available directly to certain Kia vehicle owners. These devices can help deter a theft attempt. We are making this device available to customers free of charge and will ship it directly to customers who place orders within eighteen (18) months from the date of this letter.
Kia America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA
IMPORTANT STEERING WHEEL LOCKING DEVICE OFFER
AVAILABLE TO YOU AT NO COST
(Insert VIN)
May 5, 2023
Dear Kia Soul Vehicle Owner:
Offer Code: XXXXXXX
You may be aware of media reports regarding risky social media “challenges” that encourage young people to break-in and
steal certain Kia vehicles. These challenges target Kia vehicles equipped with a steel key and “turn-to-start” ignition system.
In response to this new phenomenon of online theft promotion, we began taking steps to try to address this criminal activity
by providing steering wheel lock devices to interested local law enforcement agencies in certain affected areas, to be
distributed to concerned Kia owners at no cost.
Our records indicate you may own or lease a potentially affected vehicle, and we are reaching out to let you know we are now
making steering wheel lock devices available directly to certain Kia vehicle owners. These devices can help deter a theft
attempt. We are making this device available to you free of charge and will ship it directly to you if you place your order by
DECEMBER 1, 2024, subject to available supplies.
What Should You Do?
You may submit your request for a free steering wheel lock device online at
https://ksupport.kiausa.com/ConsumerAffairs/SWLD. You can also use the QR code below with your mobile device to access
this link (see the bottom of this letter for more information about QR code use):
You will be required to provide:
•
The Vehicle Identification Number identified in this letter, as well as the Offer Code in the upper right corner
•
Your name and the address where you want the steering wheel lock device shipped to
Only one device will be available per eligible vehicle and orders must be placed on or before DECEMBER 1, 2024.
Upon receiving your order, the steering wheel lock device will be shipped directly to you for self-installation. You should
receive your steering wheel lock device within 14 days following order placement, but delivery times can be affected by
supply availability and weather conditions affecting shipping.
If you require additional assistance, please feel free to reach out to the Kia Customer Care Team online at kia.com
(Owners>Contact Us) or via phone at 800.333.4Kia (4542).
Sincerely,
Customer Care Department
QR Code Use:
•
A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR Code Reader App. The app reads the barcode image and then launches/uploads
the specific information the code contains, such as URLs, text, photos, videos.
•
With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or marketplace.
•
Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in the camera viewing area. With some apps, the URL or other information will
automatically load when the code is recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions.
CS2306L FL102
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TSB/Document ID: CS2306L_OWNRAM
Replacement Service Bulletin Number:
MFR Communication Date: 2023-05-05
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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