Mercedes-Benz

IMPORTANT SAFETY RECALL, 2016020010 Mercedes-Benz USA, LLC

This interim notice applies to your vehicle, Bernhard J. Glaser
WD3PE7CC7D5755034 Vice President &
April, 2016 Driver-side Airbag Module Managing Director
pr NHTSA Recall # 16V-077 Vans USA

2016020010

2778 Forsyth Rd
Winter Park, FL 32792-6672

Dear Valued Mercedes-Benz Sprinter Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Daimler Vans USA has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2010-2014
Mercedes-Benz Sprinter vehicles, based on the defect decision of TK Holdings, Inc (“Takata”) regarding certain airbags produced
by Takata, 1 want to assure you that Daimler Van USA, through our parent company Daimler AG, is taking all necessary measures

to remedy this situation for you.

The Mercedes-Benz Sprinter vehicles mentioned above are equipped with driver-side airbags provided by Takata. During normal
airbag deployment, under certain circumstances, the driver-side airbag inflator housing in your vehicle may rupture due to
excessive internal pressure. This condition is more likely to occur if your vehicle has been exposed to high levels of absolute
humidity for extended periods of time. A driver-side inflator rupture during deployment could result in metal fragments striking the

driver or other occupants, possibly causing serious injury or death.

In late January 2016, Takata, the manufacturer of your driver-side airbag inflator, informed the National Highway Traffic Safety
Administration (NHTSA} of the problem. We quickly went into action to work with NHTSA and Takata, to define a remedy.

Unfortunately, unlike other parts used in manufacturing, redesign of an airbag module is a time-intensive effort given the time
needed for sourcing, design, testing, certifying and manufacturing requirements. As a result, it will take us time to go through
these stages in a manner that ensures the highest level of safety, durability and quality that we can provide to our customers.

As soon as a Suitable replacement part is tested and available for your vehicle’s driver-side airbag, we will send a second letter
notifying you to bring your vehicle in to your local Authorized Mercedes-Benz Sprinter dealer to have this work done free of charge.

Until this time, there is no action required on your part.

You may also wish to visit www.Mercedes-Benzsprinterusa.com/ Mercedes-Benz fowners-resources/recall (click on the link

“Takata Airbag Inflator Recall”) for the latest information on this action. For additional questions about this recall, please visit
www.mbusa.com, and select “Contact Us,” to view our Frequently Asked Questions (keyword Takata’). To contact the Customer
Assistance Center, use the “Email/Write” section under Customer Support, or by calling our Takata hotline at 1-877-496-369 t.

Please accept our sincerest apologies for the inconvenience and uncertainty, and trust that we are doing all we can given an
unanticipated situation that we, along with much of the industry, are now faced with. You have the commitment of the entire
Mercedes-Benz Sprinter organization that there will be no higher priority than resolving this issue and doing everything within our

means to ensure your safety and peace of mind.

Please note: If you are no longer the vehicle owner, or have a change of address, please complete the reverse side of this letter
and return it in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receives this notice, please
forward this information by first class mail to the lessee within 10 days to comply with Federal Regulations.

Once again, we are truly thankful for your loyalty and appreciative of your understanding as we work to resolve this.

Sincerely,

Mercedes-Benz USA, LLG
303 Perimeter Center North
Suite 702

Adanta, GA 30346

Phone (770) 705-0600

Fax (770) 705-0117

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