Sprinter

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TO: Parts Managers and Parts Advisors FROM: Dealer Assistance Center
Service Managers and Service Advisors

RE: Weekly Parts Update

DATE: February 12, 2016

President’s Day, February 15"

In observance of the President's Day holiday, please be advised that the MBUSA organization will be closed on
February 15". The PAC will be open from 10:00 am - 6:00 pm with limited staff. The PDCs will have a 3:00 pm
local cut-off time for VORs.

RECALL CAMPAIGN ANNOUNCEMENT

RE cree Lc)

Takata Driver Airbags ¢ 100,192 affected M-B and Freightliner Sprinter vehicles
Model Years 2007-2014 © Once final VIN list is received from DAG, all included
Mercedes-Benz and Freightliner vehicles will be flagged in VMI as “Pending”

Sprinter 2500 and 3500 ¢ — Recall notification submitted to the NHTSA.

¢ No retail hold is involved since no new vehicles with the
subject drive airbags are in dealer inventory.

e An interim letter will be mailed within the prescribed
timeframe to the owners, notifying them of the pending
recall. They will receive a second letter when replacement
airbags become available.

¢ Daimler is working with Takata and NHTSA, within the
guidelines of the NHTSA Coordinated Remedy Program to
secure parts for the recall repair. We do not have any
information to share when those parts will become
available.

«Dealers may also identify vehicles subject to a campaign
through NetStar by selecting “Campaign” under the
Controlling tab. Only vehicles that have been retailed by
the respective dealer will be displayed within this program.

¢ Customer inquiries should be referred to the CAC, (800)
FOR-MERCedes (800-367-6372).

e Media inquiries (journalists only) should be referred to our
Corporate Communications Department at (770) 705-
2009.

Please refer to the New Recall Campaign Announcement Mercedes-Benz and Freightliner Sprinter 2500 and 3500
NCA dated February 11, 2016 for additional information.

1 | Sprinter Weekly Parts Update - February 12, 2016
Mercedes-Benz - are registered trademarks of Daimler, Stuttgart, Germany

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BACKORDER INFORMATION

Backorders

ary

ial AAV
Materia Material Description Ee?

ETA Quantity

A 001 821 67 60 RESISTOR 2/15/2016 4
A 005 990 98 12 SCREW 2/22/2016 3
A_ 906 003 37 99 ELECTRIC CABLE 2/15/2016 1
A 906 470 18 15 NOX REDUCING AGENT TANK 2/15/2016 15
A 906 470 58 64 28 ADDITIVE LINE 2/15/2016 3
A 906 8171016 5337 COMPANY SIGN 2/22/2016 75
B66560808 28 REAR VIEW CAMERA 2/15/2016 10

PROGRAMS AND PRODUCT UPDATES

Required Special Tool Release, Chassis 447
The release and automatic delivery of the required special tools are in process. See below offerings:

REQUIRED TOOLS|- ONE UNIT WILL BE AUTOMATICALLY SHIPPED TO EACH DEALER

Foot Number Picture Description Tool Group Validity
Holding device for
fixing the engine from
below.
W447 589 00 62 00 01/27 Chassis: 447
Undlipping device for
removing the contro!
+ | cable for the parking
brake,
wee 589 99 42 Chassis: 487

2 | Sprinter Weekly Parts Update - February 12, 2016
A Mercedes-Benz ~ are registered trademarks of Daimler, Stuttgart, Germany

SPRINTER Sprinter

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PROGRAMS AND PRODUCT UPDATES (continued)

OPTIONAL TOOLS | THESE ARE AVAILABLE FOR PURCHASE BY THE DEALER AS NEEDED
Too! Number Picture Description (Foo! Group [Validity

Clamping pistes (2
Pes.) for tensicning
device 210 589 00 31
00 of 203 58901 21
00.

Please refer to the Required Special Tool Release, Sprinter/Metris, Chassis 447 NCA dated February 12, 2016 for
additional information.

WS39 589 00 63 00 32 Chassis: 447.

Labor Reimbursement (Upfitted Vehicles)

Per the Policy Manual: Labor Reimbursement > Guidelines - The labor time allowances established in ASRA are
based on the actual time required to perform the labor operation under normal workshop conditions, with average
technician's efficiency, using recommended procedures (WIS instructions), special tools and genuine Commercial Vans
parts. Time required for preparing the vehicle, obtaining the tools and other necessary materials to complete the job as
well as a personal allowance are also included. Time allowances do not include time necessary to remove and reinstall
special equipment other than Commercial Vans options and accessories. In the event that removal and installation of
components installed by an approved Upfitter are required to perform a warrantable Commercial Vans repair, the
associated labor costs are billable using Non-Time.

Comments regarding a particular time allowance can be submitted using the Time Guide Error & Omissions Report form,
which is available in CV TekInfo under Feedback and Quality and is submitted electronically.

Please refer to the Reminder - Labor Reimbursement (Upfitted Vehicles) NCA dated February 12, 2016.

SalesLink
Please visit the Sprinter SalesLink to review new campaign offers.

Inquiries regarding the programs should be directed to your SSLAR, (800) 617-3002.

3 | Sprinter Weekly Parts Update - February 12, 2016

®

Mercedes-Benz ~ are registered trademarks of Daimler, Stuttgart, Germany

ee ee Sprinter

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——.Tip-of the Week: PAC Website Overview

ce Need

The bucket list provides an overview for your ease in navigating the PAC website. Please be reminded that topic
related items are grouped in the same tab.

PAC Website Buckets

News

Programs & Policy

Resources

Training

Links & Forms

Accessories & Literature
Performance (under development)
Contact Us

Customer Assistance Center

PONOTPON>

4 | Sprinter Weekly Parts Update - February 12, 2016
Mercedes-Benz ~ are registered trademarks of Daimler, Stuttgart, Germany