Sprinter

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update

TO: Parts Managers and Parts Advisors FROM: Dealer Assistance Center

Service Managers and Service Advisors _ _
RE: Weekly Parts Update | DATE: February 19, 2016

RECALL CAMPAIGN ANNOUNCEMENT

Recall cedar Lend)

Takata Driver Airbags 100,192 affected M-B and Freightliner Sprinter vehicles
Model Years 2007-2014 © Once final VIN list is received from DAG, all included
Mercedes-Benz and Freightliner vehicles will be flagged in VMI as “Pending”

Sprinter 2500 and 3500 © Recall notification submitted to the NHTSA.

© Noretail hold is involved since no new vehicles with the
subject drive airbags are in dealer inventory.

e Aninterim letter will be mailed within the prescribed
timeframe to the owners, notifying them of the pending
recall. They will receive a second letter when replacement
airbags become available.

¢ Daimler is working with Takata and NHTSA, within the
guidelines of the NHTSA Coordinated Remedy Program to
secure parts for the recall repair. We do not have any
information to share when those parts will become
available.

© Dealers may also identify vehicles subject to a campaign
through NetStar by selecting “Campaign” under the
Controlling tab. Only vehicles that have been retailed by
the respective dealer will be displayed within this program.

© Customer inquiries should be referred to the CAC, (800)
FOR-MERCedes (800-367-6372).

¢ Media inquiries (journalists only) should be referred to our
Corporate Communications Department at (770) 705-
2009.

Please refer to the New Recall Campaign Announcement Mercedes-Benz and Freightliner Sprinter 2500 and 3500
NCA dated February 11, 2016 for additional information.

1 | Sprinter Weekly Parts Update - February 19, 2016
) Mercedes-Benz - are registered trademarks of Daimler, Stuttgart, Germany

SPRINTER Sprinter

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update

BACKORDER INFORMATION

Backorders

Vere ar) Material Description ETA Quantity
A 005 990 98 12 SCREW 2/15/2016 3

A 447 890 00 00 MUD FLAP. 2/22/2016 4

A 447 8900100 MUD FLAP 2/22/2016 4

A 906 241 15 13 ENGINE SUPPORT 2/22/2016 6

A 906 325 15 44 ELASTOMER BUFFER 2/22/2016 10

A 906 470 58 64 28 ADDITIVE LINE 2/22/2016 60

A 906 670 63 00 WINDSHIELD 4/4/2016 4

PROGRAMS AND PRODUCT UPDATES

Sprinter WORKER Materials
Please be advised that 2 new Sprinter WORKER materials are available on Sprinter SalesLink. Check out the Test Drive
and MSRP emails now, and let your Sprinter and Van customers and prospects know about this all new Sprinter model.

Contact your SSLAR at (800) 617-3002 with any questions regarding this new model.

Please refer to the New Sprinter WORKER Materials Available on Sprinter SalesLink NCA dated February 19, 2016 for
additional information.

Labor Reimbursement (Upfitted Vehicles)

Per the Policy Manual: Labor Reimbursement > Guidelines - The labor time allowances established in ASRA are
based on the actual time required to perform the labor operation under normal workshop conditions, with average
technician's efficiency, using recommended procedures (WIS instructions), special tools and genuine Commercial Vans
parts. Time required for preparing the vehicle, obtaining the tools and other necessary materials to complete the job as
well as a personal allowance are also included. Time allowances do not include time necessary to remove and reinstall
special equipment other than Commercial Vans options and accessories. In the event that removal and installation of
components installed by an approved Upfitter are required to perform a warrantable Commercial Vans repair, the
associated labor costs are billable using Non-Time.

Comments regarding a particular time allowance can be submitted using the Time Guide Error & Omissions Report form,
which is available in CV TekInfo under Feedback and Quality and is submitted electronically.

Please refer to the Reminder - Labor Reimbursement (Upfitted Vehicles) NCA dated February 12, 2016.

2 | Sprinter Weekly Parts Update - February 19, 2016

4 Mercedes-Benz - are registered trademarks of Daimler, Stuttgart, Germany

SPRINTER Nye e ticle

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update

Tip of the Week: PAC Website Overview — anne

eed

Acces erature

& 4 Contes is Bp Contemor Acnstance

‘cote

The bucket list provides an overview for your ease in navigating the PAC website. Please be reminded that topic
related items are grouped in the same tab.

PAC Website Buckets
1. News

2. Programs & Policy

3. Resources

4. Training

5. Links & Forms

6. Accessories & Literature

7. Performance (under development)
8. Contact Us

9. Customer Assistance Center

3 | Sprinter Weekly Parts Update - February 19, 2016
Mercedes-Benz - are registered trademarks of Daimler, Stuttgart, Germany