Service

newschannel
update

‘to: Mercedes-Benz Dealer Principals, General | FROM: Thomas Brunner, Department Manager,
Managers, Sales Managers, Service Managers, Vehicle Compliance and Analysis, Engineering
_Parts Managers : ____ Services _
RE: Service Campaign 2016010010, Model 117
| (CLA), Model Year 2015. Check Air Ducts | DATE: February 19, 2016
_ Under Instrument Panel, Retrofit if Necessary _

IMPORTANT SERVICE CAMPAIGN LAUNCH INFORMATION
This Service Campaign is being launched today and the 47 affected vehicles will be flagged in VMI.
Parts - Dealers may order parts as required. Replacement rate is 100%.

Owner Notification - As this is a voluntary customer care initiative, no customer letter will be mailed.

What's the Issue:

This Service Campaign has been initiated because Daimler AG (DAG) has determined that the air ducts under the
instrument panel may not correspond to foot-well airflow specifications. To remedy this situation an authorized
Mercedes-Benz Dealer with check, and retrofit the air ducts if necessary.

A copy of the campaign bulletin is attached, and may also be found on STARTEK Info.

When scheduling customers for an appointment please ensure that you are aware of any open campaigns in VMI so
that the customer is advised about the time necessary to complete all campaigns.

Note: VMI must always be checked before performing campaigns to verify that the campaign is required on a
specific vehicle.

Dealers may also identify vehicles subject to a campaign through NetStar by selecting “Campaign” under the
Controlling tab. Only vehicles that have been retailed by the respective dealer will be displayed within this
program.

While we regret any inconvenience this may cause, Mercedes-Benz USA, LLC is determined to maintain a high level of
vehicle quality and customer satisfaction.

Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR_MERCedes (1-800-367-
6372).

® Mercedes-Benz - are registered trademarks of Daimler, Stuttgart, Germany

Service Campaign Bulletin

Service Campaign Bulletin

Service Campaign Bulletin

®

Mercedes-Benz

Campaign No. 2016010010, February 2016

TO: ALL MERCEDES-BENZ CENTERS

SUBJECT: Model 117 (CLA), Model Year 2015
Check Air Ducts Under Instrument Panel, Retrofit if Necessary

This Service Campaign has been initiated because Daimler AG (DAG) has determined that the air ducts
under the instrument panel may not correspond to foot-well airflow specifications. To remedy this situation
an authorized Mercedes-Benz Dealer with check, and retrofit the air ducts if necessary.

Prior to performing this Service Campaign:

« Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously
repaired.

« Please review the entire Service Campaign bulletin and follow the repair procedure exactly as
described.

Approximately 47 vehicles are affected.

Order No. P-SC- 2016010010
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Records.

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Procedure

‘1s feluntasten panels (A and B, Figure 1) below left and right sides of instrument panel and place to one
side with lines connected, refer to WIS: AR68.30-P-4010NKB.

Note (regarding above WIS instructions):
Do not disconnect: Hood release cable and electrical connectors from panels (A and B).

Figure 1

2. Check if air ducts (C and D, Figure 2) are present below left and right side of instrument panel:
« If air ducts (C and D) are present: Reassemble in reverse order; Procedure is complete.
« If air ducts (C and D) are not present: Procced to step 3.

Figure 2

P-SC- 2016010010