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“to: : Mercedes-Benz Dealer Principals, General From: Thomas Brunner, Department Manager,
| Managers, Sales Managers, Service Managers, Vehicle Compliance and Analysis, Engineering
| Parts Managers Services _|
| RE: Recall Campaign 2015110002 |
| SRS Control Unit Model 204 (MY08-09) pate: February 26, 2016 |

_ C-Class, and Model (X204) MY10 GLK-Class

IMPORTANT RECALL LAUNCH INFORMATION

This Recall Campaign is being launched today and the 126,260, affected vehicles will be flagged in
VMI.

Parts: An approximate 30% allocation of replacement parts is being sent to each dealer, and will start arriving on Monday

the week of February 29, depending on dealer proximity to the facing PDC . Dealers do not need to order parts to start
the campaign. Part replacement rate is estimated at 100%.

Owner Notification: Due to the volume of affected vehicles, parts availability, and dealer service capacity, owner
notification will occur in two phases beginning with MY 2008 vehicles, on approximately March 8, with the second
phase beginning a few weeks later.

What Should Customers Do: Customers may continue to drive their vehicles until the recall is completed.

What's the Issue: Daimler AG (DAG) has decided that a supplier production error in the SRS control unit could lead to
a failure of the SRS control unit. This malfunction of the SRS control unit would illuminate the SRS warning lamp and
subsequently deactivate the SRS components. Additionally, in the event one specific electrical connection is
interrupted, several SRS components could inadvertently deploy, increasing the risk for injury.

What We're Doing:

MBUSA has initiated a voluntary recall of all potentially affected vehicles described above. An authorized Mercedes-Benz
dealer will replace the SRS control unit on the affected vehicles.

See attached Recall Bulletin. The recall bulletin will be posted on STAR Tekinfo.

When scheduling customers for an appointment please ensure that you are aware of any open campaigns in VMI so that
the customer is advised about the time necessary to complete all campaigns.

Note: VMI must always be checked before performing campaigns to verify that the campaign is required ona
specific vehicle.

Dealers may also identify vehicles subject to a campaign through NetStar by selecting “Campaign” under the
Controlling tab. Only vehicles that have been retailed by the respective dealer will be displayed within this program.

While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and
customer satisfaction

Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCedes (1-800-367-6372).

® Mercedes-Benz ~ are registered trademarks of Daimler, Stuttgart, Germany

‘Recall Campaign Bulletin Recall Campaign Bulletin

®

Mercedes-Benz

Campaign No. 2015110002, February 2016

TO: ALL MERCEDES-BENZ CENTERS

SUBJECT: Model 204, Model Years 2008 - 2010
Replace Supplemental Restraint System (SRS) Control Module

Recall Campaign Bulletin
SPE} [ahs ele

This Recall Campaign has been initiated because Daimler AG (DAG), the manufacturer of Mercedes-
Benz vehicles, has determined that on certain MY08 and MY09 C-Class and MY10 GLK-Class vehicles,
a production error at the supplier in the SRS contro! module could result in electrical connections to be
interrupted and lead to a failure of the SRS control module. This malfunction of the SRS control module
would illuminate the SRS warning lamp and subsequently deactivate the SRS components. Additionally,
in the event one specific electrical connection is interrupted, several SRS components could
inadvertently deploy, increasing the risk for injury. An authorized Mercedes-Benz dealer will replace the
SRS control module on the affected vehicles.

Prior to performing this Recall Campaign:

¢ Please check VMI to determine if the vehicle is involved in the Campaign and if it has been
previously repaired.
Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as
described.

TEN cee

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a
vehicle status indicator.

Approximately 126,260 vehicles are involved.

Recall Campaign Bulletin

Order No. P-RC-2015110002
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP $424HH001, Control of Quality Records.

PEN seen ee OPEN WSL WES

Procedure

4. Replace SRS control module; refer to WIS: AR91.60-P-0624CW.

A WARNING!

Disconnect negative battery cable (refer to above WIS instructions).

[i] Note (regarding initial startup of SRS control module):

¢ Use DAS/Xentry BD 12/2015-01-02/2016 with all associated patches or higher.
¢ Follow the steps exactly as described in DAS/Xentry.

* Connect battery charger (battery voltage >12.5V).

¢ Ensure all electrical consumers are switched-off.

* Refer to Star Diagnosis System (SDS) Best Practices Guide.

fi] Note (regarding WIS documents referenced in this Procedure):

Replacement of parts not listed in the parts table of this Procedure are not claimable under this
campaign. If replacement of additional part(s) is necessary, check coverage prior to submitting
under warranty.

Primary Parts Information

Qty. Current Part Number Installed Replace with Part Estimated Replacement
Number Rate
1 Control module with installed A204 901260405 100%

control module numbers:
A 204 820 45 26 or

A 204 820 80 85 or

A 204 820 47 85 or

A 204 820 82 85 or

A 204 820 21 85

1 Control module with installed control A 204 901 27 04 05
module number: A 204 820 22 85

1 Control module with installed control A 204 901 28 04 05
module number: A 204 820 66 85

1 Control module with installed control A 204 901 29 04 05

module number: A 204 820 79 85

P-RC-2015110002