Mercedes-Benz USA, LLC
A Daimler Company

SENT VIA FEDEX

February 3, 2017

National Highway Traffic Safety Administration
1200 New Jersey Avenue, S.E. (NSA-11)
Washington, D.C. 20590

ATIN: Mr. Frank Borris

Dear Mr. Borris:

Pursuant to Part 579.5, we have no Sprinter or Metris Service and Warranty Bulletins for the
month of January, 2017.

Should you have any questions, please do not hesitate to contact me at
[email protected].

Sincerely,

—

Michael Scott

Department Manager
Regulatory Mgt and Campaigns
Daimler Vans USA, LLC

Mercedes-Benz USA, LLC
303 Perimeter Center North
Suite 202
Atlanta, GA 30346
Phone (770) 705-0600
Fax (770) 705-0117

® Mercedes-Benz - are registered trademarks of Daimler AG, Stuttgart, Germany www.MBUSA.com

A Mercedes-Benz

SENT VIA FEDEX
March 3, 2017

National Highway Traffic Safety Administration
1200 New Jersey Avenue, S.E. (NSA-11)
Washington, D.C. 20590

ATTN: Mr. Frank Borris

Dear Mr. Borris:

Enclosed for your information and pursuant to Part 579.5, please find our latest Service and
Warranty Bulletins for February 2017.

Should you have any questions, please do not hesitate to contact me at

[email protected] .

Sincerely,

——

Michael Scott

Department Manager

Regulatory Mgt and Campaigns Vans
Mercedes-Benz USA, LLC

Mercedes-Benz USA, LLC
303 Perimeter Center North

) 705-01
www.MBUSA.com

Mercedes-Benz ~ are registered trademarks of Daimler AG, Stuttgart, Germany

Recall Campaign Bulletin Recall Campaign Bulletin

S

Mercedes-Benz

Mon ce

Campaign No. 2017010005, February 2017

TO: ALL MERCEDES-BENZ CENTERS

Urs Ble

SUBJECT: Model 447, Model Year 2017
Replace Front Passenger-side Air Bag

Recall Campaign Bulleti
TT

Daimler AG (“DAG”), the manufacturer of Mercedes-Benz vans, has determined that in certain Metris
vans, the front passenger airbag may have been produced with an incorrect Tether Activation Unit
(TAU). In the event of a crash necessitating deployment of the front passenger airbag, the TAU may not
open the vent and the airbag may not vent properly. An improperly vented airbag may not protect the
seated occupant as expected, and therefore may increase the risk of injury. An authorized Mercedes-
Benz Sprinter dealer will replace the front passenger airbag on affected vehicles.

Prior to performing this Recall Campaign:

¢ Please check VMI to determine if the vehicle is involved in the Campaign and if it has been
previously repaired.
Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as
described.

Yo N cere)

Please note that Recall Campaigns do not expire and may also be performed on a vehicle with a
vehicle status indicator.

fo

Approximately 23 vehicles are involved.

Recall Campaign Bulletin

Tres

Order No. V-RC-2017010005
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Records.

TE MeN CY unaling ubleduieg jjeoay

Procedure

A\warnine!

Fi

There is a risk of injury or death when performing testing or repair work on vehicles and when handling
vehicle components. Be sure to read and observe all relevant safety instructions. This procedure must
only be performed by trained personnel using proper tools and equipment.

Store airbag units with deployment side facing up; do not expose to temperatures greater than 100 °C.
When working on these units, disconnect negative battery cable. Refer to WIS: AS91.00-Z-0001-01A for
more information.

Notes:

Notes on self-locking nuts and bolts; refer to WIS: AH00.00-N-0001-01A.

Notes on carrying out repair work in the vehicle interior; refer to WIS: AH68.00-N-0001-01S.

Information on preventing damage to electronic components due to electrostatic discharge; refer to WIS:
AH54.00-P-0001-01A.

Information, assessment and legal requirements when working with, handling and storing pyrotechnical
components; refer to WIS: AH91.00-Z-0000-10A.

, be" Ibisconnect battery ground cable; refer to WIS: AR54.10-S-0003E.

Danger! Risk of short to-ground from positive circuit of eco start/stop battery when disconnecting
negative terminal. Be sure to adhere to all safety warnings in referenced WIS document and instructions
below.

Note: (supplemental information to referenced WIS instructions):
Negative battery cable (arrow, Figure 3) of eco start/stop battery (1, Figure 2) is covered by seat base
(A, C Figures 1, 2) and is not accessible with battery (1) mounted under seat base (A, C). Seat base (A,
C) must be unbolted and leaned forward to disconnect negative battery cable (arrow, Figure 3):
¢ Remove seat base mounting bolts (refer to WIS: AR91.10-S-3000E). Do not remove seat (B) or
seat base (A, C).

Note:
Rear seat base mounting bolts are hex head, front are counter-sunk torx head and are attached to
the seat base mounting bracket. Do not remove front hex head bolts that are bolted to the floor.
¢ Lift up back of seat base (C) then support with wooden blocks (D).

oc

igure 1 Figure 2

V-RC-2017010005

¢ Unbolt and disconnect negative battery
cable (arrow) from eco start/stop battery
(E) using a ratchet (F) with short
extension and socket.

« Lower seat base (G) and continue with
Procedure.

Figure 4 (1 Front passenger airbag 2 Airbag connectors 3 Bolt 4 Air bag mounting bolts 5 Cover)

2, ES] Remove glove compartment or remove storage compartment:

« Remove glove compartment (with code: F66 lockable glove compartment); refer to WIS:
AR68.10-S-1400E or

¢ Remove storage compartment (except code: F66 lockable glove compartment); refer to WIS:
AR68.10-S-1610E.

3. fe Ipisconnect air bag connectors (2, Figure 4).
Installation note: Ensure that air bag connectors (2) are correctly locked.
4. bea] Remove air bag bracket bolt (3, Figure 4)
Lil Installation note: Torque airbag bracket bolt (3, Figure 4) to: Ine Nm.
5. Remove air bag mounting bolts (4, Figure 4.)
Installation note: Torque airbag mounting bolts (4) to: [ne 5Nm

V-RC-2017010005

Figure 5 (5 Cover 6 Electrical connector)

6. al Disconnect electrical connector (6, Figure 5).

Installation note: Ensure that electrical connector (6) is correctly locked.

Te Push front passenger airbag (1, Figure 4) with cover (5, Figure 5) upwards out of dashboard and

remove.

8. Record 22-digit characters (8, Figure 6) for new front passenger airbag (1) found on adhesive label with

barcode (7) prior to installation.

9. Phnstai new air bag (1, Figure 6) in
reverse order.

Installation notes:

¢ Install new front passenger airbag (1,
Figure 6) with cover (5, Figure 5).

¢ New front passenger airbag (1, Figure 6)
with cover (5, Figure 5) is supplied as a
unit.

¢ When installing new front passenger
airbag (1, Figure 6), check cover (5,
Figure 5) is correctly seated in
dashboard.

Figure6 (1 Airbag
8 22 digit characters)

V-RC-2017010005

1096175010011 C €
TRW POLAND
3413 4515 C Sheer oe

OT

4478601602 11 15183 0254 1

J) 0 NMA

® 4478601602 11 15183 0254 1

7 Label with barcode

10. Etlcheck Supplemental Restraint System (SRS) with Star Diagnosis/Xentry; refer to WIS:
ADO00.00-S-2000-04E.

11. Record 22-digit characters (8, Figure 6) found on adhesive label with barcode (7) of new front passenger
airbag (1) on repair order.

Lilnote:

« Requested parts must be returned to the designated QEC test center in accordance with the warranty
parts return requirements section found in the policy and procedures manual.
¢ Use the attached hazmat shipping document as a guide for shipping airbags.

Li] Note (regarding WIS documents referenced in this Procedure):

Replacement of parts not listed in the parts table of this Procedure are not claimable under this
campaign. If replacement of additional part(s) is necessary, check coverage prior to submitting
under warranty.

Primary Parts Information

Qty. Part Name Part Number Estimated Replacement
Rate

1 Front passenger airbag with cover A 447 860 16 02 9116 100%

4 Bolts N 000000 002196

Li] Note:
.

Please be aware that only the part number(s) referenced in the Campaign Bulletin is/are
approved for use to repair the vehicle. Repairs performed using any other part(s) will not
have been performed in accordance with the campaign. Accordingly, warranty claims
submitted with reference to an improper part number(s) will be denied.

* The following allowable labor operation should be used when submitting a warranty claim for
this repair:

Warranty Information

Operation: Replace front passenger airbag (02 9765).
Extra work for replacing front passenger airbag on vehicle with code E1N (02 9766).

Damage Code Operation Number Labor Time (hrs.)
91 930 68 7 02 9765 1.0
02 9766 0.1

fi] Note

Operation Number labor times are subject to change.

V-RC-2017010005

Mercedes-Benz ars

Hazardous Materials Shipping Instructions - GROUND

Part Name: Airbag Hazardous Properties: Contains
Part Number: A447 860 16 02 9116 (passenger's side) | initiating component which deploys

(inflates) airbag.

STRAIGHT BILL OF LADING
ORIGINAL - NOT NEGOTIABLE

PIECES IN HM DESCRIPTION WEIGHT RATE CHARGES CLASS

vox |

Write gross
weight of
box here

x UN3268, Safety devices, 9

This isto certify that thb above-named materials are propery classified, described, packaged marked and abeled, ahd are in proper tondition for transpdrtation according
to the applicable regulations of the Department of Transportation.

suipreR HazMat Employee Signs carrier Name of Carrier

EMERGENCY CONTACT: CHEMTREC 1-800-424-9300

Steps to Return an Airbag:

REQUIRED PACKAGING: REQUIRED DOCUMENTATION:
Carefully open received box and remove new ¢ Include a HAZMAT bill of lading (see above
airbag. Keep box intact & save all contents! example) with the package. For returns via
Place used airbag into replacement airbag DDS or FedEx Ground, the system will
box, re-using any packaging material (e.g., generate the Hazmat bill of lading.

REQUIRED LABELS:

REQUIRED PACKAGE MARKINGS:

cardboard inserts) used for the new airbag. COMMENTS:
Package as the new airbag was packaged.
Use plastic adhesive tape 50 mm wide to
secure the box closed. Do not obscure
labels or text on the box with the tape.
Ensure that the 4G fiberboard box is

not ripped or damaged.

e Note: The Packing Group and the EX# are no
longer required to be printed on the HAZMAT
bill of lading.

e Package example:

A Class 9 Miscellaneous label must be
clearly visible on one side of the box.

The following words (“marking”) must also be
clearly visible on the same side of the box as
the Class 9 label:

Safety devices

UN3268 (font size must be >= % inch)
Affix "To/From" address label to same or
adjacent packaging face as the hazardous
markings/labels.
The UN 4G code preprinted near the bottom
edge of the box must also be clearly visible.

Safety devices
UN3268

To:
From:

Questions? Contact MBUSA Corporate EH&S at (630) 462-3440 or (770) 705-2578 112012017