ATTENTION:
GENERAL MANAGER
PARTS MANAGER
CLAIMS PERSONNEL
SERVICE MANAGER

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q
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE BULLETIN
APPLICABILITY: 2014 Forester with Subaru STARLINK™ / Aha™
with Fujitsu-Ten (F10) Audio /Navigation System
SUBJECT: Customer Satisfaction - Navigation SD Card

NUMBER: 15-166-13R
DATE: 11/13/13
REVISED: 11/19/13

Update Program

INTRODUCTION
This Bulletin provides the procedure for reprogramming the F10 SD Card Navigation System with
the latest software version.
PART INFORMATION
The “Update Kit” which must be ordered from your facing RDC through normal parts channels
consists of:
• SD card containing the updated software
• Updated Navigation system Owner’s Manual Supplement
• Installation instructions document
PART NUMBER ON SD CARD

“UPDATE KIT” PART NUMBER

86283SG620

MSA5M1422K

SERVICE PROCEDURE / INFORMATION
BEFORE YOU BEGIN:
•

Confirm the audio / navigation unit is equipped with STARLINK and Aha and the current
software version has not already been updated. See Steps 11-13 below for how to determine
which software version is currently installed.

•

If applicable confirm the customer has installed the Aha Radio application on their Smartphone,
the device is paired to the audio / navigation unit and the Aha Radio application is fully
operational.

•

Make sure the vehicle’s battery is fully charged.

•

DO NOT connect any battery chargers or auxiliary power supply as part of this procedure.

•

Record the customer’s navigation guidance volume, handsfree ringtone and ringtone volume
settings.
Continued...

CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Information bulletins are intended for use by professional technicians
ONLY. They are written to inform those technicians of conditions that may occur in some
vehicles, or to provide information that could assist in the proper servicing of the vehicle.
Properly trained technicians have the equipment, tools, safety instructions, and knowhow to do the job correctly and safely. If a condition is described, DO NOT assume that
this Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Bulletin Number: 15-166-13R; Date: 11/19/13

SUBARU OF AMERICA, INC. IS
“ISO 14001 COMPLIANT”
The international standard for excellence
in Environmental Management Systems.
Please recycle or dispose of automotive
products in a manner that is friendly to our
environment and in accordance with all
local, state and federal laws and regulations.

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Once you have obtained the proper Update Kit for your application, proceed with the software
installation procedure outlined below.

86283SG620

1. Confirm the Push Start Switch (or ignition key) is in the “OFF” position.
2. Remove the Back-Up fuse from the Main Box (M/B, under-hood fuse box).
NOTE: the Back-Up fuse locations may vary by model. See pg. 12-12 in the Owner Manual.

Fuse Location
Remove Fuse
Move Fuse to
empty/un-used slot

3. Once the fuse is removed, eject the current (old) SD card from the audio / navigation unit.

Eject old SD Card

Continued...
Bulletin Number: 15-166-13R; Date: 11/19/13

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4. To distinguish between the old and the new SD cards, slide the lock tab downward on the old card
as shown in the illustration below, right.

Slide the lock tab
downward.
Unlocked

Locked

IMPORTANT: The old SD card must be the one shown in the illustration below. If it is not, do not
proceed further until it can be confirmed the audio / navigation unit is applicable for the reprogram.

The part number on the old SD card must be 86283SG600.
5. After verifying you have the proper new SD card, insert it into the audio / navigation unit.
6. Re-install the Back-Up fuse into its proper location in the M/B (Main fuse box).
7. Push the Push Start button once (or turn key) to “ACC” position.

Insert new SD card to navigation system.

Continued...
Bulletin Number: 15-166-13R; Date: 11/19/13

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8. After the Push Start Button (or key) has been switched to “ACC”, reprogramming will start
automatically and continue for approximately one minute. During this time, the display screen
will be blank.

Blank Screen

IMPORTANT NOTES:
•

Until the reprogramming process has completed, do not turn the ignition switch off or crank
the engine as damage to the audio / navigation unit’s internal memory may result. If the
internal memory becomes damaged, the audio / navigation unit will need to be replaced.

•

DO NOT touch the brake pedal.

•

NO activity (status bar) will be shown on the BLANK screen while reprogramming
takes place.

•

CAUTION: While screen is BLANK, do not touch the screen, knob or any of the
unit’s buttons.

•

Screen will remain BLANK for at least 60 seconds once the programming starts
(BE PATIENT).

•

Wait for the programming to complete (Step 9) before touching anything.

9. When the reprogramming is completed, the start-up screen will be displayed as shown below.

Continued...
Bulletin Number: 15-166-13R; Date: 11/19/13

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10. Next, press the “I Agree” button on the screen and confirm the progress bar proceeds to full as
shown below..

Progress Bar

11. Press the “AUDIO” button once.

AUDIO Button

12. Next, press the “V” (down arrow) button then press the “Setup” button.

Continued...
Bulletin Number: 15-166-13R; Date: 11/19/13

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13. Press “Software Version” and verify the proper version has been installed.

Software Version after Reprogramming
Ver.60.20XX
x = any number

If the software version number differs from what is shown above, repeat the reprogramming
procedure.
14. The customer must register (provide an e-mail address and establish a password) and log into the
Aha Radio application before the Aha button is selected from the system’s menu. They will also
need to log onto Twitter, Facebook, Slacker, etc. (if applicable) to have access through the Aha
application.
15. Although phone pairing, phonebook, and radio station presets will not be lost during this
procedure, it is advisable to reset the previously recorded navigation guidance volume, handsfree
ringtone and ringtone volume to their pre-update levels as a customer satisfaction measure.
CLAIM INFORMATION
NOTE: This repair must be submitted for payment using PAR claim type ONLY.
LABOR DESCRIPTION

LABOR
OPERATION #

FAIL
CODE

LABOR
TIME

AUDIO/NAVIGATION REPROGRAMMING
FOR AHA SYSTEM

A067-339

ZPP-48

0.3

Bulletin Number: 15-166-13R; Date: 11/19/13

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