ATTENTION:
GENERAL MANAGER
PARTS MANAGER
CLAIMS PERSONNEL
SERVICE MANAGER

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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE BULLETIN
APPLICABILITY: 2012-13MY Impreza 2.0L Models
2013MY XV Crosstrek
SUBJECT:

NUMBER: 12-157-13
DATE: 10/28/13

Rattle or Buzzing Sound from “A” Pillar Trim

INTRODUCTION
This bulletin provides a repair procedure to address a customer concern of a rattle or buzzing-type
sound coming from the lower portion of the “A” pillar trim while driving over bumpy or rough road
surfaces. The lower insertion claws and / or the trim’s support rib may be coming in contact with the
vehicle body causing the sound.
COUNTERMEASURE IN PRODUCTION
Non-woven fabric tape has been applied to the “A” pillar trim in production from February 1, 2013.
PART INFORMATION
PART NAME

PART NUMBER

QUANTITY

Non-Woven Tape (.43mm thick)

SOA963W110

1 (8”x11” sheet)

Tether Clip

909150034

1 per side

SERVICE PROCEDURE / INFORMATION
•

Using a plastic trim tool, CAREFULLY pry loose and remove the tweeter speaker grille from the
dash as shown in the photo below.

Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles, or
to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how
to do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Bulletin Number: 12-157-13; Date: 10/28/13

SUBARU OF AMERICA, INC. IS
“ISO 14001 COMPLIANT”
The international standard for excellence
in Environmental Management Systems.
Please recycle or dispose of automotive
products in a manner that is friendly to our
environment and in accordance with all
local, state and federal laws and regulations.

Page 1

•

Remove the “A” pillar trim following the procedure in the applicable Service Manual. Cut the tether
clip shown in the photo below as it is a 1-time use item and must be replaced.

Cut
•

With the “A” pillar trim at room temperature, clean the 3 areas shown in the illustration below (A,
B, and C) with rubbing alcohol applied to a clean shop cloth then allow to dry before installing the
non-woven material.

•

Cut the non-woven material pieces to size then peel the adhesive backing and apply to the insertion
claws and rib portion as shown in the illustration below.

Tape Size
7 x 15 mm, 4 pieces

Tape Size
15 x 50 mm
SECTION “A”

Tape Size
15 x 50 mm
SECTION “B”

SECTION “C”

Continued...
Bulletin Number: 12-157-13; Date: 10/28/13

Page 2

•

For section C, the material must be doubled (2 layers thick) to achieve the required thickness as
shown in the photo below.

Material is doubled
(2 layers thick)
in these locations.

•

Once all the non-woven material pieces are in place, re-install the “A” pillar trim using a NEW
tether clip.
IMPORTANT: The tether clips are one-time use items and must be replaced any time they are
removed. Additionally, the tether clip must be installed into the “A” pillar trim in the proper direction.
See the photo and illustrations below for proper installation details.

Heel

OK

Toe
WARRANTY / CLAIM INFORMATION

For vehicles within the Basic New Car Limited Warranty period, this repair may be claimed using the
following information:
LABOR DESCRIPTION
"A" Pillar Modification (1 side)

Bulletin Number: 12-157-13; Date: 10/28/13

LABOR
OPERATION #

FAIL
CODE

LABOR
TIME

A913-171

YCJ-48

0.2

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