CAMPAIGN
BULLETIN

QUALITY ACTION

Tire Replacement
Reference: PC972
Date: April 4, 2023
Attention: Dealer Principal, Sales, Service & Parts Managers
UPDATE April 4, 2023
Please discard earlier versions of this bulletin.
The announcement from March 29, 2023 has been revised to include the following:
• The labor operation has been increased from FRT 1.8 hours to 2.1 hours for this procedure
 Claims that have processed and paid with the incorrect FRT will automatically be
credited for appropriate reimbursement. No dealer action is necessary.
Affected
Models/Years:

Affected
Population:

Dealer
Inventory:

NA

100

2023 Titan (A61)
2023 Frontier (D41)

NA

623

SERVICE COMM
Activation date:

Stop Sale
In Effect:

March 27, 2023

YES

*****Dealer Announcement*****
Nissan is updating the temporary Quality Assurance hold (PC972) on 723 specific 2023 Nissan
Titan and Frontier vehicles identified in Service Comm to a dealer inventory Quality Action to
replace all five (5) tires (including spare tire). Due to a manufacturing issue, which since has been
corrected, the bead area of tires on affected vehicles may have been sliced during mounting,
which could allow the rubber to separate from the bead steel reinforcement and potentially lead
to tire rupture. Nissan’s investigation into this mounting issue is continuing at this time.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned
and in transit to the dealer.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED INSTRUCTIONS:
1.

Verify if vehicles are affected by this quality action using Service Comm or DBS National
Service History – Open Campaigns I.D. PC972
• New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
• Please continue to check newly arriving inventory for campaign applicability.

2.

Please do not drive, loan, sell or trade the specific vehicles in dealer inventory subject to
this quality action.

CAMPAIGN ID: PC972 | REVISION 1

3.

Use the attached procedure to remedy any vehicles affected by this quality action prior
to sale.

4.

Once remedied, dealers should submit the applicable warranty claim for the action
performed so it can be closed in Service Comm and release the vehicle for sale.

***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History –
Open Campaign using the appropriate campaign ID for the remedy status on each
affected vehicle currently in new vehicle inventory.

NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction

CAMPAIGN ID: PC972 | REVISION 1

PC972 – 2023 TITAN, TITAN XD AND
FRONTIER TIRE REPLACEMENT
SERVICE PROCEDURE

1. Replace and balance all (5) tires (Including Spare Tire).
•

For tire replacement refer to the Electronic Service Manual (ESM) section:
SUSPENSION > ROAD WHEELS & TIRES > REMOVAL AND INSTALLATION
>WHEEL AND TIRE > Removal and Installation

•

Inflate tires to the cold tire pressure shown on the Tire Loading and Information
Label

2. When reinstalling wheels, on vehicle. Torque lug nuts as specified below per vehicle
model.
•
•
•

Frontier: Wheel nut torque: 133 N·m (14 kg-m, 98 ft-lb)
Titan XD: Wheel nut torque: 177 N·m (18 kg-m, 131 ft-lb)
Titan Non-XD Wheel nut torque: 133 N·m (14 kg-m, 98 ft-lb)

1

CAUTION:
• When installing wheel nuts, tighten them diagonally by dividing the work
two or three times in order to prevent the wheels from developing any
distortion.
• Be careful not to tighten wheel nuts to a torque exceeding the
specification to prevent strain on the disc brake rotor.
• Wear all appropriate PPE (Safety Glasses) and follow all
cautions/warnings for related equipment.
3. Perform TPMS ID registration.
For TPMS sensor ID registration refer to the ESM section: SUSPENSION > ROAD
WHEELS & TIRES > BASIC INSPECTION > ID REGISTRATION PROCEDURE
>Work Procedure
4. Use a ½” drill bit to drill two holes through the sidewall of the removed
tire(s).
•

•

Tires removed due to this Quality Action cannot be resold or reused.

•

Nissan recommends properly disposing of all unusable disabled tires to
comply with applicable state and local laws and regulations.
Additionally, limiting the disposal of tires in landfills by alternative
beneficial or positive reuse such as recycling, shredding, crumbling and
recovery.

PARTS INFORMATION
MODEL

REPLACEMENT TIRE

GRABBER HTS LRE BW
Titan
GRABBER APT LRE BW
Titan XD
General GRABBER APT BW
Frontier

HANKOOK DYNAPRO AT2
RF11 BW

PART NUMBER

QTY

LT265/60R20 (1)(2)
LT275/65R18 (1)(2)

OETIR02971
OETIR02993

5
5

P275/70R18 (1)(2)

OETIR03096

5

P265/70R17 115s
(1)(2)

OETIR03079

5

(1) Order this item through the Nissan Maintenance Advantage program: Phone
877-NIS-NMA1 (877-647-6621). Website order via link on the dealer portal;
www.NNAnet.com and click on the “Maintenance Advantage-Tire/Battery/Chemical”
link.
(2) Use below expense code for tire reimbursement. DO NOT claim the Dealer Tire
part number on the claim.
2

CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”)
ID

DESCRIPTION

OP CODE

FRT

PC972

Replace Five (5) Tires

PC9720

2.1 Hrs.

EXPENSE CODE
EXPENSE CODE
814

DESCRIPTION
Tire Replacement, Shipping Fees, and
Disposal Fees

815

Tire Replacement, Shipping Fees, and
Disposal Fees

$2,041.00

816

Tire Replacement, Shipping Fees, and
Disposal Fees

$2,047.50

817

Tire Replacement, Shipping Fees, and
Disposal Fees

$1,657.50

OETIR02971

OETIR02993

OETIR03096

OETIR03079

MAX AMOUNT
$2,593.50

*Use this EXPENSE CODE for tire(s) reimbursement. DO NOT claim the Dealer Tire part
number on the claim.
NOTE: MAX AMOUNT includes local and state tax as well as disposal fees.

3