NHTSA ID Number: 10235775
Manufacturer Communication Number: NTB23-018C
TSB/Document Date: 2023-05-06
Summary
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Classification:
Reference:
AN23-007C
Date:
NTB23-018C
April 12, 2023
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES: 2014-2018 Altima (L33)
2019-2023 Altima (L34)
2018-2023 Armada (Y62)
2014-2021 Frontier (D40)
2022-2023 Frontier (D41)
2015-2017 Juke (F15)
2018-2023 Kicks (P15)
2018-2023 LEAF (ZE1)
2016-2023 Maxima (A36)
2015-2023 Murano (Z52)
2015-2021 NV (F80)
2015-2021 NV200/Taxi (M20/M30)
2017-2020 Pathfinder (R52)
2022-2023 Pathfinder (R53)
2014-2020 Rogue (T32)
2021-2023 Rogue (T33)
2017-2022 Rogue Sport (J11)
2016-2019 Sentra (B17)
2020-2023 Sentra (B18)
2016-2023 Titan/Titan XD (A61)
2015-2019 Versa Note (E12)
2015-2019 Versa Sedan (N17)
2020-2023 Versa (N18)
SERVICE INFORMATION
When diagnosing an infotainment issue or after replacement of the AV Control Unit, it is
necessary to verify the current software version of the AV Control Unit to determine if a
software version update is required.
Use the vehicle tables in this bulletin to determine the current software version, if the AV
Control Unit requires a software version update, and which procedure to use to update the
AV Control Unit.
The software updates in this bulletin are to address stability improvements and “bug” fixes.
IMPORTANT: If the customer is experiencing a software related concern, refer to
NTB21-038 to verify if the customer concern is a hardware or software related issue. If the
concern is a software related issue, review the information in this bulletin to update the AV
Control Unit as needed.
Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan
dealer to determine if this applies to your vehicle.
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REQUIRED SPECIAL TOOL
One of special tool USB drive J-52727-1 (new tool number NI-52727-1) has been
previously shipped to each dealer (Figure 1).
Do not use any other USB drive to perform the procedure in this bulletin.
Additional USB drives may be purchased from Tech•Mate:
www.techmatetools.com or 1-833-397-3493. Part number: NI-52727-1.
HINT:
o The update-software only needs to be downloaded once and can then be
used continuously on multiple APPLIED VEHICLES.
o The update-software must be the only file on the USB drive.
Figure 1
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NTB23-018C
HOW TO READ THE VEHICLE TABLES
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
History
Vehicle identification section
Refer to Service Comm to check if the campaign applies to
your VIN. Perform applicable campaign before proceeding.
Refer to the procedure listed in this section to check for the
current AV Control Unit software version.
Refer to the procedure listed in this section to install the new
AV Control Unit software version, if applicable.
Software version history is listed from oldest to newest
version.
HINT: Software version numbers may not always increase
with a newer version. In some cases, the newer software
version may have a lower numerical number from the
previous version.
Latest Software Version
This is the latest software version. If more than one version is
listed, all versions are equivalent. Do not update the AV
Control Unit if the current version number is listed in this box
Infotainment UpdateSoftware
This is the update-software package needed from ASIST.
Update Method
Claims Information
Identifier
Last Updated
This shows if the update is performed via USB and/or OTA
(Over-The-Air).
Refer to this Claims Information section for the correct labor
operation for the vehicle.
Date of when each column was last updated.
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NTB23-018C
2014-2018 Altima (L33)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
History
Altima
L33
2014-2015
2014-2015
w/o Navi
w/ Navi
2016-2017
All
w/o Navi
2016-2017
SV, SL
w/ Navi
2018
All
w/o Navi
2018
SV, SR, SL
w/ Navi
NTB19-107
No Software
Updates
Available
No Software
Updates
Available
3/8/23
3/8/23
SW Check 1
Install 1
Refer to
NTB13-085
No Software
Updates
Available
Refer to
NTB15-011
No Software
History
Latest Software Version
F220
Infotainment UpdateF220
Software
Update Method
USB
Claims Information Identifier
CL4
Last Updated
3/8/23
3/8/23
3/8/23
3/8/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
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NTB23-018C
2019-2023 Altima (L34)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
History
Altima
L34
2019
2020
2021-2023
All
All
S
2021-2022
SV, SL, SR,
Platinum
2023
2023
SV, SR, SL
SV, SR, SL
w/o Navi
w/ Navi
NTB19-077
SW Check 2
SW Check 2
SW Check 5
Install 2
Install 2
Install 2
702
806
810
910
810
910
5533
No Software
Updates
Available
No Software
Updates
Available
Latest Software Version
825 & 912
825 & 912
Infotainment UpdateIVI003
IVI003
Software
Update Method
USB
USB
Claims Information Identifier
CL3
CL3
Last Updated
3/8/23
3/8/23
3/8/23
3/8/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
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No Software
Updates
Available
3195
AIVI21_3195
USB
CL3
4/12/23
3/21/23
NTB23-018C
2018-2020 Armada (Y62)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software Install
Procedure
Oldest
Software History
2018
All
Armada
Y62
2019
All
NTB19-084
NTB19-084
Refer to NTB18-081
No Software Updates Available
Latest Software Version
Infotainment Update-Software
Update Method
Claims Information Identifier
Last Updated
3/8/23
3/8/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
6/78
2020
All
No Software Updates Available
3/8/23
NTB23-018C
2021-2023 Armada (Y62)
Model Name
Model Code
Model Year
Grade
Notes
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software Install
Procedure
Oldest
Software History
Latest Software Version
Infotainment Update-Software
Update Method
Claims Information Identifier
Last Updated
2021
All
Armada
Y62
2022
All
2023
All
SW Check 6
SW Check 6
SW Check 6
Install 5
Install 5
Install 5
283C3 0990B
283C3 1210B
283C3 1610B
283C3 1480B
283C3 1570B & 1580B
283C3 1210B
283C3 1310B
283C3 1460B
283C3 1480B
283C3 1570B & 1580B
283C3 1540B
283C3 1890B
PIVI31_1890
USB & OTA
CL3
3/8/23
283C3 1890B
PIVI31_1890
USB & OTA
CL3
3/8/23
283C3 1890B
PIVI31_1890
USB & OTA
CL3
3/8/23
IMPORTANT for 2021 and 2022 ONLY: The current AV Control Unit software version must be 283C3 1570B or 283C3 1580B before the
AV Control Unit can be updated to 283C3 1890B. If the current AV Control Unit software version is not 283C3 1570B or 283C3 1580B,
the AV Control Unit must be updated to 283C3 1570B (PVI_1570) first, and then updated to 283C3 1890B.
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
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NTB23-018C
2014-2017 Frontier (D40)
Model Name
Model Code
Model Year
Grade
Notes
2014-2015
All
w/ Navi
2016
All
w/ Navi & Built on
or before Jan. 3,
2016
Applicable Campaign
Software Version Check
Procedure
AV Control Unit Software
Install Procedure
Oldest
Software
History
Refer to
NTB15-011
Refer to
NTB15-011
Frontier
D40
2016
All
w/ Navi & Built on
or after Jan. 4,
2016
2017
Pro 4X, SL
w/o Navi
w/ Navi
SW Check 1
SW Check 1
Install 1
Install 1
No Software
History
No Software
Updates Available
Latest Software Version
F220
Infotainment UpdateF220
Software
Update Method
USB
Claims Information Identifier
CL4
Last Updated
4/12/23
4/12/23
4/12/23
HINT: Technician notes should include claims information identifier. Example: “Performed **CL1**”
8/78
2014-2017
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TSB/Document ID: NTB23-018C
Replacement Service Bulletin Number:
MFR Communication Date: 2023-04-12
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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