Technical product information
Topic
Market
area

Rotating display/screen - Fault diagnosis - Mechanical malfunction DTC B140107 is evident within 005F
Russische Föderation (5RU),Australia E04 Bentley rest Asia and Australia (6E04),China 796 VW Import Comp. Ltd (Vico), Beijing
(6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08 Bentley South Korea
(6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK (6E01),United States
E05 Bentley USA and rest America (6E05)
Bentley

Brand
Transaction
2067955/2
No.
Level
EH
Status
Approval
Release
date
Event memory entries

Diagnostic address
Event memory entry
Fault type Fault status
005F - Information electronics 1 B140107: Mechanics of display unit 1 for multimedia system mechanical malfunction
static
005F - Information electronics 1 B140107: Mechanics of display unit 1 for multimedia system mechanical malfunction
Intermittent
New customer code
Object of complaint
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device
functions -> raise display
information, navigation, communication, entertainment -> radio, navigation, MMI, hard drive device
functions -> retract display

Vehicle data
New Continental GT
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*

MY
2018
2019
2020
2021
2022
2023

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

New Continental GTC
Sales types
Type
3S4*
3S4*
3S4*
3S4*
3S4*

MY
2019
2020
2021
2022
2023

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

New Flying Spur
Sales types
Type
ZG2*
ZG2*
ZG2*
ZG2*

MY
2020
2021
2022
2023

INTERNAL

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

Complaint type
functionality -> without function /
defect
functionality -> defective function
sequence

Position

Documents
Document name
master.xml

INTERNAL

Technical product information
Rotating display/screen - Fault diagnosis - Mechanical malfunction DTC B140107 is evident within 005F

Transaction No.: 2067955/2

Customer statement / workshop findings
•

Bentley Rotational Display (BRD) operational issues

•

Mechanical malfunction DTC B140107 evident within 005F

Technical background
Depending on the symptom please also ensure that the TPI’s below have also been referred to and conducted as required
•

2065895/- Rotating display/screen noise - Diagnosis for complaints relating to noise during operation and/or during a drive cycle

•

2065896/- Rotating screen alignment - Minimum standards could not be achieved

•

2065897/- Rotating display inoperative - Rotating display may fail to function or stick in one position DTC B140107 within 005F (Up to VIN
SCBCA13S3KC073865)

CAUTION: In the event the BRD is unresponsive (BRD will not rotate), the BRD unlock procedure within Rep.Gr 91 (Rotating
display – Manual unlock) should be referred to and conducted to remove the Veneer, dials
The operative should follow the process to unlock the BRD, attempting to rotate the BRD manually can cause damage to the
drive belt

CAUTION: In the event that damage was caused by attempting to rotate the BRD manually without following the unlock
procedure within Rep.Gr 91 (Rotating display – Manual unlock) the applicable warranty claim may be cancelled

BRD balance weight removal - MMI screen part number suffix ‘E’ level or above
Please note: The removal of the left hand balance weight (x1) is only required in the event that the part number of the MMI
screen is ‘E’ level or above and the Veneer is specified with the chrome pinstripe option – In this scenario please refer to
Rep.Gr 91 - Rotating display - Balance weight removal
Bearing displacement check
HINT: Referring to Figures 1 and 2, if there is a large gap on one side of the fascia panel and a small gap on the opposing
side or a report of clashing with driver fascia or clunking the operative should check to confirm the bearings of the unit have
not displaced as shown in Figure 3

INTERNAL

Figure 1

Figure 2

Figure 3
In the event the symptoms are as detailed within Figures 1,2 and 3 please do not continue with any further diagnosis as the
only possible method of repair is to replace the BRD unit, prior to replacing the BRD the operative must raise a Technical
DISS query to request permission to replace the BRD unit ensure clear photographs or videos of the issue are attached

Production change
Not applicable

INTERNAL

Measure
1) Capture images and take a clear video of the fault condition
•

Save the images and videos as these may be required to be uploaded to a new or existing DISS query

2) Carry out a battery test - Rep.Gr 27 and save the print out of the results as these may be required to be uploaded to a new or existing DISS
query
In the event the battery voltage is not to specification, please ensure this is rectified first as this could be the contributing
factor to the BRD functionality issue
•

Recheck the functionality of the BRD unit

In the event the issue is now resolved after the battery issue has been rectified, no further action is required
Or
In the event the issue is still evident continue with the remaining instructions
3) Using ODIS carry out Guided Fault Finding (GFF) to check for the presence of DTC B140107 or any other applicable BRD related DTC’s
(Static or Intermittent)
• Save an online protocol (First log)
•

Attempt to clear all fault codes

•

Exit GFF

•

Cycle the ignition (x3) times

•

The diagnostic log should be attached to a new or existing open DISS query

IMPORTANT: If the complaint is still evident and DTC B140107 is still present, complete the applicable test plan using ODIS
ensuring all instructions are completed
4) Conduct a visual check to ensure that the display clocks, dials fascia and veneer fascia are not unclipped from the rotating display assembly
(Figures 4 and 5 show an example of the display clocks and/or dials fascia unclipped)
Please note: The BRD must be be removed (Rep.Gr 91) to allow visual inspection of the panel at the back of the BRD for
signs of unclipping (Figure 4)

Figure 4

INTERNAL

Figure 5
5) Referring to Rep.Gr 91 - Remove the applicable fascia (Display clocks, dials fascia and/or Veneer fascia)
•

Referring to Figure 6 - Remove All anti creak tape from the (x4) locations shown for the Display clocks and dials fascia and Veneer fascia)

Figure 6
•

Adjust the plain veneer fascia and the dial veneer fascia as required - Refer to Rep.Gr 70 and Rep.Gr 91

7) Micro switch checks
•

Referring to Rep.Gr 91 - Remove the Rotating display

INTERNAL

Figure 7 shows the location of each BRD switch (A to D) as follows:
A - Rotational gauge fascia position
B - Rotational veneer fascia position
C - Longitudinal deployed position
D - Longitudinal rotation position

Figure 7
Referring to Figures 8 and 9 check/confirm the condition of the micro switches checking for any abnormalities for example damage and/or striker
misalignment
Please note: The micro switch examples shown in Figures 5 and 6 are to specification

Figure 8

INTERNAL

Figure 9
NOTE: Figure 10 shows an example of striker misalignment and switch damage

INTERNAL

Figure 10
•

Once the afore mentioned work has been conducted successfully - Referring to Rep.Gr 91 - Refit the BRD

NOTE: Should any of the previously suggested steps not have been successful please raise a new Technical DISS query or respond via an
existing query ensuring all images and videos of the issue including the battery test results and a current ODIS log are attached and await
feedback before conducting any further work

Warranty accounting instructions
Warranty type
110 or 910
Damage service number 91 32
Damage code
00 10
Removal and refitting of the rotating display
Labour operation code 91 32 19 01
Time
110 Time units
Diagnosis time using ODIS
Labour operation code
01 50 00 00
Time
As per ODIS log (must not exceed 50 Time units)
Battery test
Labour operation code 27 06 01 00
Time
10 Time units

Parts information
In the event that the rotating display and control module were replaced within the applicable warranty period, please ensure that both parts are
returned for analysis
However
In the event that only the control module was replaced please return the control module only for analysis

INTERNAL