GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6555
URGENT - DISTRIBUTE IMMEDIATELY
Date:

May 3, 2023

Subject: N232400841 - Customer Satisfaction Program
Incorrect Charging Time on Fuel Economy Label
Models: 2023 Chevrolet Bolt EUV

To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction Program N232400841
today. The total number of U.S. vehicles involved is approximately 1,102.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on May 4, 2023.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated May 3, 2023. A Stock VIN list is not included as our records show there are
no vehicles in dealer new inventory.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Customer Satisfaction Program
N232400841 Incorrect Charging Time on Fuel Economy Label
Release Date:
Attention:

May 2023

Revision:

00

This field action must only be completed by Chevrolet EV certified dealers who have met all Bolt field
action-specific training, tool and equipment requirements, and repairs must be performed by a technician
who has successfully completed the required training.
For Canadian Dealers: Only Chevrolet Dealers who have signed the Chevrolet Electric Models
Agreement and have met all the Chevrolet Bolt EUV-specific training, tools, and equipment
requirements are eligible to complete the repair. Any Dealer unsure of their eligibility status should
immediately review with their District Service Manager.
This program is in effect until May 31, 2025.

Make
Chevrolet

Model Year
From
To
2023
2023

Model
Bolt EUV

RPO

Description

Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2023 model year Chevrolet Bolt EUV vehicles may have a window fuel economy label that, due
to a printing error, did not state the vehicle’s battery charge time. The corrected labels shown below
include the battery charge time of 7.5 hours.
Corrected fuel economy labels are being mailed to customers of record. For vehicles in dealer inventory
or if you have a customer that has lost, ripped or destroyed a label and needs to replace it, dealers are
to print the fuel economy label below and place it in the owner’s glovebox.

Parts
No parts are required for this repair. Labels have been mailed to customers of record.
Warranty Information
Labor
Operation
9106777

Description
Print Fuel Economy Label

Labor
Time
N/A

Trans.
Type
ZFAT

Net
Item
N/A

Submit $20.00 USD ($25.00 CAD) administrative allowance in Net/Admin Allowance.
Service Procedure
Print the fuel economy label appropriate for your region and place it in the owner’s glovebox.

Copyright 2023 General Motors. All Rights Reserved.

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Customer Satisfaction Program
N232400841 Incorrect Charging Time on Fuel Economy Label

6318203

6318206

Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.

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Customer Satisfaction Program
N232400841 Incorrect Charging Time on Fuel Economy Label
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through May 31, 2025. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through May 31, 2025, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Customer Satisfaction Program
N232400841 Incorrect Charging Time on Fuel Economy Label
May 2023
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We are writing to provide you a corrected fuel economy label for your model year 2023 Chevrolet Bolt EUV. Due to a
printing error, the original window label did not include the time required to fully charge the vehicle’s battery. The
corrected label lists your vehicle’s battery charge time of 7.5 hours.
Please retain this corrected label with your original window label for future reference.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Chevrolet Bolt EV/EUV
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-833-EVCHEVY
(1-833-382-4389)
1-866-467-9700
1-866-467-9700
1-866-467-9700

Text Telephones (TTY)
711 / 1-800-833-2438

Your satisfaction with your vehicle is very important to us and we want you to know that we will do our best, throughout
your ownership experience, to ensure that your Chevrolet Bolt EUV provides you many miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
Enclosure
N232400841

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