Services functions can be
accessed in Guest Mode?

You can SIMULATE Connected Services functions in Guest Mode (not connected
to a vehicle) by simply selecting "Guest Mode" from the MyMazda app login screen.
Then, select applicable vehicle to see how Connected Services features like
Remote Start and Vehicle Status look on the MyMazda app.
Guest Mode also provides helpful features, including dealer search,
recommended maintenance schedule, manuals and guides, Roadside Assistance
and a variety of other Menu options.
Register for a MyMazda account and enroll in Connected Services to experience
the full suite of features.

Can multiple users be registered

No, additional users must use email addresses that are not currently used on
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under the same email address?

the MyMazda app and MyMazda Web.

Connected Services functions can easily be activated on applicable models via
the MyMazda app, even a loaner. If a customer utilizing the loaner activates
What about loaner vehicles? Will
their phone, after returning the loaner, the dealer (or next customer) can override at
the Connected Services functions
any time via MyMazda app.
be activated?
For security purposes, dealer processes will need to be in place to
terminate Connected Services from former driver when loaner vehicle is returned.

Can I register more than one
vehicle under the same Mazda
Connected Services account?

Yes, you can register up to five (5) vehicles
under the same account.

How do I unsubscribe from
Connected Services?

If you are subscribed to Connected Services,
you may unsubscribe at any time via the
MyMazda app, using the following directions:
1. Go to “hamburger menu” (i.e., three vertical
lines icon) on the top right of the app screen
2. Tap MyMazda
3. Tap My Vehicle
4. Tap on “more options menu” (i.e., three
vertical dots icon) on the top right of the app
screen
5. Tap on “Unsubscribe Connected Services”
6. Confirm pop-up warning message

How do I delete my vehicle from
the MyMazda app?

When parting with a Mazda vehicle that used
Connected Services, but you are planning to use
another Mazda vehicle, delete the vehicle
registration information used by Connected
Services via the following steps:
1. Tap "My Vehicles" from the MENU
2. Tap “Edit Vehicle” from the Action Tab
3. Tap [DELETE VEHICLE]
4. Read the WARNING carefully, and tap
[CONFIRM] if you are sure you wish to delete
the vehicle
You will automatically be withdrawn from
Connected Services at the same time. As your
customer information will remain in the system, if
you are planning on using a Connected
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Services-capable Mazda vehicle afterwards, you
can continue using the MyMazda app by
registering the vehicle.

How do I delete my account from
the MyMazda app?

You can delete your account from the MyMazda
app entirely using the following directions:
1. Tap “PROFILE” from the MENU.
2. Tap “Edit Profile” from the Action Tab.
3. Tap [DELETE ACCOUNT].
4. Read the WARNING carefully, and tap
[CONFIRM] if you are sure you wish to delete
your account. By deleting your account, you are
withdrawn from Connected
Services automatically, and the vehicle
registration information connected to your
account is deleted.

Does deleting my MyMazda app
Yes, deleting your MyMazda account ends your subscription to Connected
account cancel my
Services.
Connected Services subscription?
Download the MyMazda app and follow the registration instructions. If Connected
Services was previously enabled, a message will appear in the MyMazda app
during the registration process, notifiying new owner they'll be taking over
Connected Services from previous owner.

How do I start Connected Services
as the second owner of the vehicle
NOTE: The previous owner of the vehicle will receive an email with the following
(i.e., if vehicle was purchased
contents:
used or Certified)?
Subject: Notification of unsubscribe.
Body: Your connected service account has been unsubscribed. The primary user
account has been taken over by another user. Do not reply to this message. If you
have questions, please visit https://www.mazdausa.com/contact-us.
WI-FI General Information
FAQ
What is in-vehicle Wi-Fi?

Answer
In-vehicle Wi-Fi lets you use your vehicle as a Wi-Fi hotspot so you can
connect to the internet and stream media such as music, video and so on.
Yes. You can take advantage of the free trial through:

Do I need a wireless plan to access the
internet with my vehicle’s Wi-Fi hotspot?

• Applicable Mazda3 and CX-30 (built before July 1, 2021) - Verizon
that’s good for 2GB or 6 months
• Applicable Mazda3 and CX-30 (built July 1, 2021 and later) - AT&T
that's good for 2GB or 3 months
• Applicable CX-5, CX-50, CX-9 and MX-30 - AT&T that's good for 2GB
or 3 months
whichever comes first.
After the free trial period, you can sign up to Verizon’s/AT&T wireless plan to
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continue services.

How do I set up the in-car Wi-Fi
hotspot?

The in-car Wi-Fi hotspot is a separate service provided by Verizon/AT&T for
Mazda vehicles.
Verizon will be the service provider for applicable Mazda3 and CX-30
vehicles, with all service agreements being made between Verizon and the
customer.
AT&T will be the service provider for applicable CX-5, CX-50, CX-9 and MX30 vehicles, with all service agreements being made between AT&T and the
customer.
Using your device, discover the vehicle's designated SSID and use the
appropriate password to set up. Or, you can check for instructions within
MyMazda by accessing QUICK LINKS and tapping "In-Car Wi-Fi."

Will devices automatically connect to
the hotspot after setup?

Yes. Following setup, devices within range will automatically connect to the
hotspot as long as their Wi-Fi is enabled.

What is the download speed?

As the Wi-Fi uses Verizon, your Mazda uses America’s largest and most
reliable 4G LTE network. Download speeds typically run between 5 and 12
Mbps, with peak download speeds reaching up to 50 Mbps.
If you reach the limits list below, simply continue services by signing up for
Verizon’s/AT&T's wireless plan. Verizon/AT&T offers an unlimited plan for $20
per month.

What happens if I reach my Wi-Fi data
limit during my subscription?

• Verizon applicable Mazda3 and CX-30 (built before July 1, 2021) - 2GB
/ 6-month free trial
• AT&T applicable Mazda3 and CX-30 (built July 1, 2021 and later) 2GB / 3-month free trial
• AT&T applicable CX-5, CX-50, CX-9 and MX-30 - 2GB / 3-months free
trial

How many devices can be connected to
You can connect up to five (5) devices to the Wi-Fi hotspot at a time.
the Wi-Fi hotspot at any given time?
Am I able to check how much data I've
used each month once I have a Wi- Fi
subscription?

During the free trial, you can monitor how much of the 2GB / month limit
was used. If you enroll in Verizon’s/AT&T's $20-per-month unlimited plan,
there will be no data limit.

Where will I have Wi-Fi coverage?

Within the United States, Connected Services uses Verizon’s network,
America’s largest and most reliable 4G LTE network. When driving in Canada,
roaming is available, with up to 512 MB per day available at 2G speeds.

Can an owner use a different Wi-Fi
provider than Verizon in the future?

No, only Verizon/AT&T. This platform is hard-coded to only function with
Verizon/AT&T services. Consideration is being offered for greater flexibility
with future generation platforms.

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WI-FI How-To
FAQ

Answer

How do I connect a device to my
vehicle’s Wi-Fi hotspot?

Using your device, discover the vehicle’s designated SSID and use the
appropriate password.

How do I turn the Wi-Fi hotspot on/
off?

First, access the Wi-Fi Settings menu:
1. Select Settings from the Mazda Connect MENU.
2. Select Connectivity.
3. Select Wi-Fi Settings.
From here, you can turn the Wi-Fi off or on. You can also set a designated SSID
and password, much like you would with a home router.

You can manage the Wi-Fi password by following these steps:
1. Select Settings from the Mazda Connect home screen.
How do I manage my Wi-Fi hotspot
2. Select Connectivity.
password?
3. Select Wi-Fi Settings.
4. Select Wi-Fi Password to manage the password.
You can manage the Wi-Fi password by following these steps:
1. Select Settings from the Mazda Connect home screen.
What if I forget my Wi-Fi password? 2. Select Connectivity.
3. Select Wi-Fi Settings.
4. Select Wi-Fi Password to manage the password.
WI-FI Trial Period
FAQ
How do you begin
the Wi-Fi trial?

Answer
Any applicable free Wi-Fi trials and monthly subscriptions are handled directly with Verizon/
AT&T.
If you reach the limits of the free trial, simply continue services by signing up for Verizon’s/
AT&T's wireless plan. Verizon/AT&T offers an unlimited plan for $20 per month.
The customer can contact:

What happens if I
reach my data limit
during the Wi-Fi trial?

• Verizon directly at (800) 331-4331 for applicable Mazda3 and CX-30 (built before July
1, 2021)
• AT&T directly at (800) 331-0500 for applicable Mazda3 and CX-30 (built July 1, 2021
and later)
• AT&T directly at (800) 331-0500 for applicable CX-5, CX-50, CX-9 and MX-30.
Please advise the customer to have their IMEI number available, as Verizon/AT&T may
request this infomation during the call.
How To Obtain IMEI Number
Go to the MyMazda App

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a. Log into MyMazda app

b. Select “hamburger menu” on
top right of screen

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c. Select “Support”

d. Select “Quick Links”

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e. Select “In-Car Wi-Fi”

f. Instructions & IMEI Displayed

The free trial is good for:

What are the trial
terms for Wi-Fi hotspot?

• 2GB or 6 months, whichever comes first, for Verizon applicable Mazda3 and CX30 (built before July 1, 2021)
• 2GB or 3 months, whichever comes first, for AT&T applicable Mazda3 and CX-30 (built
July 1, 2021 and later)
• 2GB or 3 months, whichever comes first, for AT&T applicable CX-5, CX-50, CX-9
and MX-30.

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You can log into the following sites using your login information.
How can I check
how much data I've
used during my trial?

Interacting With The App
FAQ
Can I use multiple
devices for the same
account?

• Verizon’s account management website for applicable Mazda3 and CX-30 (built before
July 1, 2021)
• AT&T's Sign In website for applicable Mazda3 and CX-30 (built July 1, 2021 and later)
• AT&T's Sign In website for applicable CX-5, CX-50, CX-9 and MX-30.

Answer
No, not simultaneously. For security purposes, the app will automatically log
other devices out when a new one logs in.

Do I need to be within a
certain distance of
As long as both the MyMazda app and the vehicle are within range of cellular service,
my Mazda for
Connected Services should work.
Connected Services to work?
Yes, the primary driver can invite up to three (3)
other Connected Services drivers through MyMazda.
The primary driver can also cancel the invites at any
Can I add
time through MyMazda.
multiple Connected Services To add drivers:
drivers to the
1. Go to "My Vehicles"
same Connected
2. Tap “Manage Drivers”
Services account?
3. If a spot is available, tap “+ Invite Driver”
If you change your mind, you can tap
“Cancel Invitation” to retract your invitation to a
secondary driver.
Can I use the app on a tablet
Yes, but some functions may not work properly, as tablets are not fully supported.
instead of a smartphone?
Can I use the
Remote Control feature
while sitting in the
connected vehicle with the
key?

No, none of the Remote Control functions will operate if the key is located inside the car,
or if all of the doors are not closed.

Can I schedule a
service appointment
using Connected Services
on the Mazda
Connect display in my
vehicle?

No, you can only schedule a service appointment through the MyMazda app (or web),
not through the in-vehicle Mazda Connect display.

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Vehicle Status and Vehicle Health Report data
is updated after ignition off. As long as the engine
is running, information is not updated, even if it is
refreshed.
NOTE:
When are Vehicle Status and
Vehicle Health Report data
updated?

• It may take several minutes for Vehicle Status
and Vehicle Health Report to be updated after
ignition off.
• Vehicle Maintenance due data is pulled from
the vehicles MAZDA CONNECT system. The
customer can change the settings at: MAZDA
CONNECT -> Information -> Vehicle Status
Monitor -> Vehicle Maintenance Settings.

You may login to Connected Services using any other smart device by downloading the
If I lose my phone, how can I MyMazda app and using your MyMazda login credentials. Even if you don’t have another
restrict access to Connected smart device, access to Connected Services will be restricted to other users by the
Services?
Identification Management system of the MyMazda app (cannot login without password
or biometric login).

If Remote Engine Start is used, the engine will stop
running automatically after 15 minutes for safety,
security and emissions.
When I use Remote Engine
Start to warm up my vehicle, NOTE: The Remote Engine Start can only be used 2
how long will the engine
consecutive times while the vehicle is not driven.
continue running?
The vehicle must be driven 1-mile or 24-hours must
pass from the last successful Remote Engine Start