Service Campaign 902G:Auxiliary Canister Installation -Retailer Best Practice
April 25, 2023

Document Topic
• Service Campaign 902G: TSB 23-01-037G has been published

Date
04/25/2023

Description of Campaign:

Certain 2017-2020MY G80 vehicles may exceed evaporative emissions standards due to Onboarding
Refueling Vapor Recovery (ORVR) system. To correct this symptom, install an auxiliary canister
assembly between the canister and Canister Close Valve (CCV).

Applicable Vehicles:
•

Certain 2017-2020MY G80 (DH) vehicles equipped with 3.8L and 5.0L engines and produced
from 03/17/2016 – 11/07/2019

Repair Information:
•

Install the auxiliary canister assembly between the canister and Canister Close Valve (CCV).
• Recommended Technician Training Level: Certified Technician (or above) with six (6) or
more months experience repairing Genesis vehicles

Recommended Alternative Transportation:

It is recommended that the guest is provided a Courtesy Vehicle Program (CVP) vehicle during the visit
if the repair is performed in conjunction with other repairs.

Warranty Information:

This campaign pays 0.7 M/H for installing the auxiliary canister and installing the campaign sticker.
Op time includes pictures using STUI and uploading as portrayed in TSB 23-01-037G (or latest version).
The STUI picture must include the installed campaign sticker under the hood along with a piece of
paper displaying the last 6 digits of the VIN and date of the repair. If not included, the claim will be
subject to debit.

Acceptable STUI Photo of Canister Installed & Campaign Sticker Installed on Vehicle

Please refer to TSB 23-01-037G (or latest version) for additional details.

Parts Information:
•
•

Please refer to TSB 23-01-037G (or latest version) for the latest parts information.
Please consider the following:
o Campaign Sticker (00305-SC902G): Each dealer was shipped 10 pcs. of the sticker for
the start of this campaign. If additional are needed, dealer may order from its facing PDC.
o Vehicle Emission – Proof of Correction Card (NP050-09006): Retailers from certain
states referred to in the TSB need to provide a card to customers as proof of the vehicle
completing the campaign.
o This auxiliary canister part number is initially on Campaign Parts Management (CPM)
until further notice; dealers can keep ordering needed parts as long as they submit their
corresponding campaign claims. Please ensure corresponding claims are submitted to
avoid any delays in ordering.
If this restriction is lifted, GMA will communicate to the field/dealers.

Customer Mailing:
•

Owners of the subject vehicles are expected to be notified via First Class mail starting in June
2023 or sooner.

Customer Talk Tracks

Sample: ““During your visit today, I checked your vehicle for any open campaigns or recalls and found
that your vehicle does have an open service campaign. An auxiliary canister will be installed at no cost
to you between the vehicle’s canister and canister close valve (CCV) to help prevent exceed the
evaporative emission standards due to the onboard refueling vapor recovery system.”

Best Practice Checklist:
Reservation: Did you check WebDCS for additional campaigns or recalls and review the
customer’s repair history for additional needs?
Yes
No
Readiness: Is the campaign sticker (00305-SC902G) in stock? Is the proof of correction card onhand to provide to the customer after repairs are completed if from one of the specified states
mentioned in the TSB 23-01-037G (or latest version)?
Yes – Provide customer with ETA
No – Contact parts and get ETA
Reception: Did you get permission from the guest to perform the eMPI and review all declined
services and additional recommended maintenance?
Yes
No

Reception: Did you explain to the customer the expected repair time and an expectation for a
status update?
Yes
No
Reception: Did you offer the customer Alternative Transportation if requested?
Yes
No
Repair: Did you review the results of the eMPI with the customer and provide the customer with
estimates for any recommendations and also an adjusted promise time based on any additional
services?
Yes
No
Repair: Is the Technician a Genesis Certified Technician (or above) with six (6) or more months
experience repairing Genesis vehicles?
Yes
No
Repair: Was a STUI picture taken of the installed auxiliary canister assembly & of the installed
campaign sticker (alongside the vehicle’s emission label) with the last 6 digits of the VIN and
date of repair per TSB 23-01-037G (or latest version)?
Yes
No
Return: Did you get the guest’s signature on all warranty lines in addition to the final RO?
Yes
No

FAQs:

Q1: What if this repair is not completed?
A1: Failure to have this service performed could cause your vehicle to fail an emissions inspection
(SMOG check) when required under state law. It could also be considered a lack of proper
maintenance.
Q2: When will customers be notified about this service campaign?
A2: Owners of the subject vehicles are expected to be notified via First Class mail starting in June 2023
or sooner.
Q3: Are you a California registered owner or one from Connecticut, Delaware, Maine, Maryland,
Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont or
Washington?
A3: Because your state has adopted the California emissions regulation, your Genesis retailer will also
provide a “Proof of Correction” certificate as verification that this repair has been completed. It’s

critical that it is retained for your records and to be presented when registering your vehicle, if
requested.

Contact Reference:
Please see the following page for commonly referred to contacts.
Thank you for your prompt attention to this important emissions matter and continued commitment to
Genesis customers.

Key Contact Information
Dealer Support
Parts

Contact Information
1-844-436-6455
www.GenesisDealerUSA.com

Description
Parts ordering hotline for retailers

Parts > Mobis Parts Portal
Techline

1‐800‐325‐6604

Vehicle Technical Support for Genesis

Warranty HELP Line

1‐877‐446‐2922
[email protected]

Warranty Claimquestions for Genesis Retailers

Warranty Prior Approval(PA)
Center

1‐844-371-3808
[email protected]

Warranty Prior Approval (PA) Center for Genesis
Retailers

Service Lane Technology (SLT)
Xtime / AutoLoop / CDK

[email protected] / 1-866-9846355
[email protected] / 1-877-8502010

Assistance with SLT Appointment:
• Appointment / Shop Capacity
Management / Campaign Integration /
Operation Codes

Customer Support
Genesis Customer Care

Genesis Recall /Campaign
Website
Genesis Roadside Assistance

Contact Information
1‐844‐340‐9741
customercare@genesis
motorsusa.com
www.genesis.com/us/recall
1-844-340-9742

Description
For Genesis Customer Care, Connected
Services and Roadside Assistance
Updated information for customers related to
recall and service campaigns
Genesis Roadside Assistance

Key Reference Information
Name

Source

Campaign Central

Consolidated repository of recall and service campaign dealer best
practices. Located on the service tab homepage in

Service Valet Appointment Scheduling

www.GenesisdealerUSA.com > Resources > Document Library > Services >
Service Valet> Xtime Service ValetSettings Guide

Car Care Scheduling (Xtime) -Recall
Appointment Notification

1.
2.
3.
4.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”

5. Populate as many e-mails as desired in the “PARTS DESK
Parts – Campaign Parts Management (CPM) As applicable; www.GenesisdealerUSA.com > Resources > Documents Library
Procedure
> Parts > Campaign Parts Management
Courtesy Vehicle (CVP)Program

www.GenesisdealerUSA.com > Service tab > CVP Fleet Management

Technical Service Bulletin (TSB)

www.GenesisdealerUSA.com > Service tab > Tech Info

Uncompleted Campaign VIN Listing

Recall /Campaign Website
NHTSA Website

A listing of vehicles is located on WEBDCS> SERVICE tab> select
UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.genesis.com/us/recall
www.safercar.gov

Appendix
Historical Reference
• Service Campaign 902G: TSB 23-01-037G has been published

Date
04/25/2023