Stacy L. Balzer
Operating Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

April 17, 2023

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 22P31
Certain 2021-2022 Model Year Mustang Mach-E Vehicles
Replace the Electronic Parking Brake Harness Connector

PROGRAM TERMS
This program will be in effect through June 20, 2033 or a maximum of 150,000 miles whichever
occurs first. If a vehicle already has accumulated more than 150,000 miles, this coverage will last
through April 30, 2024.
AFFECTED VEHICLES
Vehicle
Mustang
Mach-E
Mustang
Mach-E

Model Year

Assembly Plant

Build Dates

2021

Cuautitlan

February 24, 2020 through December 23, 2021

2022

Cuautitlan

August 16, 2021 through February 23, 2022

US population of affected vehicles: 36,427. Affected vehicles are identified in OASIS and FSA VIN
Lists.
Note: Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA
can be returned for credit if required. See the EXCESS STOCK RETURN details in Attachment II for
more information.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the Electronic Park Brake (EPB) may not function due to damaged or
broken wiring. Customers may experience an audible chime, a wrench light, and a message on the
Instrument Panel Cluster (IPC) specifying there is a “Parking brake failure, service immediately”.
Some customers may be unable to disengage the park brake resulting in brake drag while driving
accompanied by a constant minder and chime. The vehicle design will allow the affected vehicles to
remain stationary on a grade even with a non-functioning EPB.
SERVICE ACTION
Dealers are to replace the connector to the Electronic Park Brake on the rear calipers. This service
must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.

 Copyright 2023 Ford Motor Company

ATTACHMENTS
Attachment I:
Attachment II:
Attachment III:

Administrative Information
Labor Allowances and Parts Ordering Information
Technical Information

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

 Copyright 2023 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 22P31
Certain 2021-2022 Model Year Mustang Mach-E Vehicles
Replace the Electronic Parking Brake Harness Connector
OASIS ACTIVATION
OASIS will be activated on April 17, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on April 17, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Correct affected vehicles identified in OASIS which are brought to your dealership within the
applicable 10 years or 150,000 miles warranty coverage period.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.

 Copyright 2023 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 22P31
Certain 2021-2022 Model Year Mustang Mach-E Vehicles
Replace the Electronic Parking Brake Harness Connector
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles

CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action.
 Sub Code: 22P31
 Customer Concern Code (CCC): H04.
 Condition Code (CC): 28
 Causal Part Number: 14A411 Quantity 0.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Provision for Chloroplast Tape (one roll will service several vehicles):
o Program Code: 22P31
o Misc. Expense: OTHER
o Amount: Up to $20.00

 Copyright 2023 Ford Motor Company

ATTACHMENT II
Page 1 of 2
Customer Satisfaction Program 22P31
Certain 2021-2022 Model Year Mustang Mach-E Vehicles
Replace the Electronic Parking Brake Harness Connector
LABOR ALLOWANCES
Description
Repair: Replace both rear electronic parking brake
connectors.

Labor Operation

Labor Time

22P31B

1.9 Hour(s)

PARTS REQUIREMENTS / ORDERING INFORMATION
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
Part Number

Description

NA1837X

Chloroplast Tape (one roll will service several vehicles
pkg of 6 roles) Available in the Rotunda RTTP program.

Order
Quantity

Claim
Quantity

As required
misc. other

AU2Z-14S411-DB Connector pig-tail kit (one in pkg. two needed for repair)
2
2
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state, and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.

 Copyright 2023 Ford Motor Company

ATTACHMENT II
Page 2 of 2
Customer Satisfaction Program 22P31
Certain 2021-2022 Model Year Mustang Mach-E Vehicles
Replace the Electronic Parking Brake Harness Connector
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
in accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee of the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.

•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).

This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021 or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSAs require
approval on a single Repair Order, each applicable occurrence will require individual post-repair
approval by the designated employee.
•

 Copyright 2023 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 7
CUSTOMER SATISFACTION PROGRAM 22P31

CERTAIN 2021-2022 MODEL YEAR MUSTANG MACH-E — ELECTRIC PARKING
BRAKE WIRE REPAIR
SERVICE PROCEDURE
1. Activate the brake service mode. Please follow Workshop Manual (WSM) procedures in Section
206-00.
2. Remove the rear wheels and tires. Please follow WSM procedures in Section 204-04A.
3. Disconnect the Electronic Parking Brake (EPB) connector from the back of the rear caliper of
the vehicle.
NOTE: All photos are on the right side rear caliper. Left side similar.
4. Detach the wiring guide and remove the tie straps securing the retainers to the harness. See Figure 1.
NOTE: Save the wiring guide for use during reassembly.
WIRING
GUIDE

FIGURE 1
5. Separate the trailing arm clip from the trailing arm. Remove the tie straps securing the clip to the
22163A
harness. See Figure 2.
TRAILING
ARM CLIP

FIGURE 2

22163B

STUD FOR
MISSING NUT

CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2023

STUD FOR
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ATTACHMENT III
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CUSTOMER SATISFACTION PROGRAM 22P31

6. Remove the tie strap connecting the retaining clip to the harness. Then, using a small screwdriver,
remove the white retaining clip from the connector. See Figure 3.
NOTE: Save the clip for use during reassembly.

WHITE
RETAINING CLIP

22163C

FIGURE 3
7. Remove the tape for 310mm (12.2 in). Remove and retain the trailing arm clip for reassembly.
See Figure 4.
NOTE: Avoid cutting into the conduit as it will be used during reassembly.

TRAILING
ARM CLIP

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

FIGURE 4

STUD FOR
22163D
MISSING
NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2023

ATTACHMENT III
PAGE 3 OF 7
CUSTOMER SATISFACTION PROGRAM 22P31

8. Starting near the connector, remove the wire from the conduit as far back as the tape has been
removed. See Figure 5. Take care to not cut the conduit as it will be reused.
NOTE: Avoid cutting into the conduit as it will be used during reassembly.

22163E

FIGURE 5
9. Starting at the connector, measure 300mm (11.8 in) back and mark the wires. See Figure 6.

STUD FOR
MISSING NUT

FIGURE 6

STUD FOR
22163F
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2023

STUD FOR
MISSING NUT

ATTACHMENT III
PAGE 4 OF 7
CUSTOMER SATISFACTION PROGRAM 22P31

10. Position connectors in the same orientation. Mark the left hand (LH) wire using a marker. This marked
wire will go in the position of the corresponding wire on the LH side. See Figure 7.

22163G

FIGURE 7
11. Before installing the new connector, it is recommended to bend the wires at the connector so that the
clip will seat better to the new connector. See Figure 8.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
22163H

FIGURE 8

STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2023

STUD FOR
MISSING NUT
STUD FOR

ATTACHMENT III
PAGE 5 OF 7
CUSTOMER SATISFACTION PROGRAM 22P31

12. Replace the connector following the repair procedures in Cell 005 of the Wiring Diagrams on
Professional Technician System (PTS), using the butt connectors and shrink tube contained in the
repair kit. See Figure 9.
NOTE: Be sure to solder the crimp connection after attaching to both wire ends.

22163J

FIGURE 9
13. Reinstall the conduit and trim back 10mm (0.4in) from the connector. See Figure 10.

STUD FOR
MISSING
22163K NUT

FIGURE 10

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2023

STUD FOR
MISSING NUT
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ATTACHMENT III
PAGE 6 OF 7
CUSTOMER SATISFACTION PROGRAM 22P31

14. Using coroplast tape, tape the harness. Measure 235mm (9.25in) from the back of the connector and
install the trailing arm clip, being sure to use the coroplast tape to secure the trailing arm clip. Secure
the trailing arm clip with 2 tie straps. See Figure 11.

235mm (9.25in)

22163L

FIGURE 11
15. Reinstall the wiring guide with 2 tie straps, 105mm (4.1in) from the back of the connector.
See Figure 12.
NOTE: Conduit must NOT end in the curve before the connector. It may end either before or after (end of
the connector back cover).

STUD FOR
MISSING NUT

CONDUIT CANNOT
END HERE

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
22163M

FIGURE 12

PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2023

ATTACHMENT III
PAGE 7 OF 7
CUSTOMER SATISFACTION PROGRAM 22P31

16. Reinstall the white retaining clip and be sure that it clips firmly into place. See Figure 13.
WHITE
RETAINING CLIP

22163N

FIGURE 13
17. Reinstall the last tie strap that secures the white retaining clip to the harness. See Figure 14.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

FIGURE 14
18. Connect the EPB connector to the back of the rear caliper of the vehicle.

22163O

STUD FOR
MISSING NUT

19. Repeat steps 3-18 for opposite side.

PLACE COPY HERE

20. Verify parking brake functionality.

PLACE COPY HERE

21. Program is complete.

PLACE COPY HERE

CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2023

STUD FOR
MISSING NUT
STUD FOR