Warranty Information
Policies and Procedures Bulletin

Number: VWP-18-11

Subject:

Date: Apr. 27, 2023

Steering Wheel Clock Spring Limited Warranty
Extension Revised

Questions - For any questions regarding this bulletin, please contact the Warranty Helpline at
1-866-306-8447 or warranty.helpline@vw.com.

This document modifies the
Volkswagen Warranty Policies and
Procedures Manual.

Steering Wheel Clock Spring Limited Warranty Extension
For vehicles with U37 Warranty Key, Volkswagen is extending warranty coverage for the Steering Wheel Clock
Spring in certain 2010-2022 model year Volkswagen vehicles for a time period of 15 years unlimited mileage
from the vehicle's original in-service date;
For vehicles with U36 Warranty Key, Volkswagen is extending warranty coverage for the Steering Wheel Clock
Spring in certain 2010-2018 model year Volkswagen vehicles for a time period of 10 years or 120,000 miles,
whichever occurs first, from the vehicle's original in-service date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original
purchaser or the original lessee; or if the vehicle was first placed in service as a “demonstrator” or “company”
car, on the date such vehicle was first placed in service.
This warranty extension is fully transferrable to subsequent owners.
What is the Problem
Certain vehicles may, over time, develop an issue with the steering wheel clock spring that causes the airbag
light to come on. This is due to hair or other fibers that may contaminate the airbag clock spring (a spiral
wound, flat cable that keeps the airbag powered while the steering wheel is being turned). This contamination
may tear the clock spring and result in a loss of electrical connection to the driver's frontal airbag. A loss of
electrical connection to the driver's frontal airbag will prevent the airbag from deploying in the event of a vehicle
crash, which may increase the risk of injury.
Warranty Extension Coverage/Limitations
A torn Steering Wheel Clock Spring demonstrated by either fault code B10001B (Driver airbag igniter:
Resistance too high) or VAG00588 (Driver side airbag igniter: Upper limit exceeded) must be present in the
technician’s Guided Fault Finding log for the warranty extension to apply.
As long as the vehicle is within the time and mileage limits of this warranty extension, dealers should diagnose
the following: Steering wheel controls, including the horn, not working properly and an airbag light that stays
on. Both conditions must be present for diagnosis to be covered under this warranty extension.
 If diagnosis confirms that the issue is caused by a torn steering wheel clock spring, the repair will be
performed at no cost to the customer.

© 2023 Volkswagen Group of America, Inc.

Page 1 of 2

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or
reposted to other sites, without the prior expressed written permission of the publisher.

Warranty Information
 If diagnosis reveals that the vehicle has an unrelated issue(s), any necessary repairs will not be

covered under this warranty extension. The dealer will advise the customer on what the repair cost(s)
will be.

A vehicle is not eligible for the extended warranty coverage described in this letter if it has a branded title
(including, but not limited to: “Totaled,” “Assembled,” “Dismantled,” “Flood,” “Junk,” “Rebuilt,” “Reconstructed,”
“Lemon Law Buyback,” “Fleet,” “Mileage Unknown,” “Stolen,” or “Salvaged,” or if it was acquired by any
person or entity from a junkyard, salvage facility, or body shop).
Damage or malfunctions caused by outside influence, such as damage due to an accident, or vehicle misuse
or neglect, and repairs that are necessary for proper diagnosis of these conditions or required to bring the
vehicle up to factory specifications are not covered by this Warranty Extension.
Vehicle Eligibility
To determine if a vehicle is eligible for the Steering Wheel Clock Spring Limited Warranty Extension, the
“Warranty” section of the “Vehicle Data” screen will show Warranty Key “U36” or “U37” indicating this vehicle is
eligible for this Warranty Extension.
Saga Warranty Claim Type and Service Number
Dealers must use the following claim type and service number when submitting warranty claims for the
Steering Wheel Clock Spring Limited Warranty Extension.
Claim Type
Service Number
Damage Code
Damage Location
Vendor Code

Publish Date
03/19/2029
04/27/2023
© 2023 Volkswagen Group of America, Inc.

SAGA Claiming Procedure

110
6955
0015
None
Identified on Steering Wheel Clock Spring

Document Revision Table

Reason For Update
Original Publication
Revised Model Years for U37 Warranty Key

Page 2 of 2

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be
reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or
reposted to other sites, without the prior expressed written permission of the publisher.